The Mortgage Hut Reviews

Name: The Mortgage Hut
Rating: 4.92

4.9 Rating 1,513 Reviews

99 %

of reviewers recommend The Mortgage Hut

Company Reviews

Questions

Metrics

4.9

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

+442380642018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, friendly and patient (we took our time deciding). Kept looking at different options to help us. No pressure. Chased things up for us with the building society when we were trying to finalise deal. Made our life easier and less hassled. Thanks Leah and Andy!”

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Posted 3 years ago

“Ver friendly and helpful advisor”

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Posted 3 years ago

“Incredible customer service, Jacky was extremely attentive and supported us with every question. As a first time buyer the process can be overwhelming but Jacky and the Mortgage Hut made it as simple as possible.”

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Posted 3 years ago

“Spoke to dan who gave me good information on what kind of mortgages are available to me and what kind of budget I would need so I have a better idea of costs and repayments”

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Posted 3 years ago

“Tracey Clark is an amazing advisor. She gave me high-quality, easy to understand advice. I feel informed and empowered about what my best options are moving forwards. Thank you!”

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Posted 3 years ago

“I have been dealing with Natasha Strath and Andy Holding from the Mortgage Hut and they have both been a real pleasure to deal with. Very polite, friendly and professional and always keeping me updated with the process. Communication has been excellent, emails are responded to almost straight away and they are always available to speak to on the phone without having to wait on hold for ages. Excellent customer service, Thank You.”

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Posted 3 years ago

“Leah is absolutely fantastic! I couldn't think of anyone better to arrange our new mortgage offer. She has made us feel at ease since the very start and also got us an amazing deal - thank you!”

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Posted 3 years ago

“Absolutely disappointment, Tracey took every details of me and my wife and she was very positive at the beginning, everything was going smooth till the application went to underwriter.. took two weeks and got and email from Tracey saying( I have had a decision back from Halifax and your application has been declined, and I am unable to replace this to another lender) no explanation why ! If I can appeal , me and my wife was on 100k a year .. we needed 390k .. at the beginning she was so sure that she can get us that but then that happen , which I understand but she didn’t explain nothing ignored all my calls and emails .. Worst discussion I ever made is going with this company.. I lost lots of money and time , thanks to this useless company….”

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Posted 3 years ago

Thanks for the feedback Kameron, we appreciate you taking the time. We're really sorry that you are unhappy with the service provided, I know our Managing Director has spoken to you on numerous occasions to explain why we are unable to proceed with an application for you. Sometimes banks hold more data on you than is publically available and when they are unhappy with the information provided they will not allow us to proceed. Our risk team has explained that we will not be able to proceed on this occasion. As we've already recommended, we'd suggest you speak with the bank directly and try and resolve this. We are really sorry we could not help, it's extremely rare, however on this occasion we are not able to proceed with the application. I can assure you we've put a huge amount of work into this and we've tried our hardest to help.

Posted 3 years ago

“Becca was very cheerful and excited to help and the other team members made sure i had a full understanding of what was going on at every point in the process. Will definitely be recommending the mortgage hut to anyone who asks.”

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Posted 3 years ago

“The feeling the team is dedicated to achieving our ambition and goals every step of the way.”

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Posted 3 years ago

“Jake Harrington was great with helping myself & my partner through the processes of purchasing our very first house always available and happy to answer our questions, couldn't recommend him enough!”

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Posted 3 years ago

“Thank you Georgiana for calling me and being so helpful and friendly. You made me feel at ease and positive about the whole process.”

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Posted 3 years ago

“I’ve dealt with them a few times now for a purchase, re-mortgage & now another purchase. Always very helpful, friendly & good rates”

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Posted 3 years ago

“Despite complications with the lender, the mortgage hut were able to handle my applications without fuss. Communication was exceptional and I was guided at every step with any questions or concerns I had dealt with quickly.”

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Posted 3 years ago

“Excellent and unbiased advice by Mr Paul Cresswell. Looking forward to continue with whole process of buying my house soon.”

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Posted 3 years ago

“Our advisor was Paul Cresswell ,we found Paul exemplary in all aspects of the process , and we would be more than happy to recommend Mortgage Hut and Paul to anybody requiring mortgage services.”

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Posted 3 years ago

“My advisor is Paul Cresswell and I must say that I am extremely positively surprised. Quick and uncomplicated process, fast in responding and answering all questions. Highly recommended.”

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Posted 3 years ago

“I would 100% recommend The Mortgage Hut and I will definately be using them again when I need to renew. My advisor was Dan Dawkins and he was brilliant throughout my property purchase. From the very start he made the whole process very easy, explained everything clearly and he gave me advice whenever I needed it. Dan pulled out all the stops at short notice to get the approval for my mortgage offer. And as we approached completion and my mortgage offer was at risk of expiring he contacted me when he was on holiday to make sure all was ok. I couldn't have asked for more from Dan and the team. Thank you Dan and everyone at The Mortgage Hut.”

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Posted 3 years ago

“I have just started my mortgage journey with Georgiana. As a first time buyer needing a lot of assistance she has been incredible so far. Really reassuring and answering any questions I have with great info. Thank you Georigiana!”

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Posted 3 years ago

“Brilliant team. They take the time to listen and to ask questions. They follow up calls quickly with written records. They are approachable, easy going and understanding about the complexities of life. I wish all teams would be this good.”

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Posted 3 years ago

The Mortgage Hut is rated 4.9 based on 1,513 reviews