The North Face EU Reviews

"I ordered a women\u2019s 1996 retro nuptse jacket on 20th October, to be delivered while I was on a business trip to the US (thus, staying at a hotel). I experienced a great deal of stress and frustration due to this order, which I paid a significant amount for but did not receive. In addition to being left without the product, I have had to go through all of this trouble and stress since October 25. I understand that several things went wrong during the process, but in my opinion, the main issue was North Face not properly explaining what I needed to do in order to have the package delivered on the agreed-upon date, and not respecting my request to cancel the delivery.\r\nI tried to understand what a \"lack of access code\" was, but no one could explain it to me. I then requested to cancel the delivery because I was returning to my home country, and, therefore, it would no longer be possible to receive the package, which was already past the delivery deadline. I also contacted North Face directly, requesting the cancellation of the order because the delivery could not be made on time. But my request was not respected. Moreover, no one in the chats with the delivery company or with North Face was able to explain why the package was not being delivered on time. And now there is no possible way to contact North Face. The company's channels are only useful for selling. Customer service and delivery services are simply garbage."

"I bought a pair of North Face Walking shoes 2 1\/2 years ago, thinking if I spent more I'd have a better shoe. I wear them only for dog walking in the mornings and never in wet weather. One of the shoes has completely come away from the sole. I contacted the customer service team and warranty department. They will not have any discussion and will not even answer my email after the initial contact. \r\nDo yourself a favour and look elsewhere if you want a quality shoe."

"I bought a pair of North Face Walking shoes 2 1\/2 years ago, thinking if I spent more I'd have a better shoe. I wear them only for dog walking in the mornings and never in wet weather. One of the shoes has completely come away from the sole. I contacted the customer service team and warranty department. They will not have any discussion and will not even answer my email after the initial contact. \r\nDo yourself a favour and look elsewhere if you want a quality shoe."