The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,153 Reviews

8 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

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“We bought a garden set in February 24 table and 2 chairs after 6 months only used it twice outside, kept it in our log cabin. It’s gone rusty on all the joints. They told us we would have to pay for a independent accessor to come and check it. After many emails and us not backing down they arranged for someone to come out to check it. We have now been told that that we let it get damp. It is totally untrue. When you look at the furniture it’s like brand new apart from all the joints. So if you buy garden furniture from the range don’t use it outside. Disgusted with this company. If zero was optional they would get zero”

Helpful Report

Posted 2 months ago

“I bought a steam tent for my birthday to help with my health it hass a rusty bottom and I am luck l/myf4iend noticed, I thought at first it was a Waterston but it wasn't my friend said that's rust and breathing it in could obviously be dangerous,I was sad/disappointed as my breathing is very poor at the moment and there fabulous! For your skin and general health.. I purposely choose The Range over Amazon or Ebay because I thought you would have Great Range and Quality Customer Service, instead I received a solely steam tent and a rusty steam pot and now I my try to put the tent and send it back to them! + pot into huge box, I received no offer to replace and resend as a goodwill or apology,? is this something that happens to The Range customers often ? that there isno longer the custom of basic standard level of customer service? I have received Poor Quality And Poor Service and would not recommend The Range to family and friends quite the opposite Now I've got to send the tent with steamer back and wait for them to receive it before I can buy Definitely not the healthy relaxing experience I made for, I I will pay a bit more in the future for better quality and better customer service.”

Helpful Report

Posted 2 months ago

“Horrendous makes it so difficult to return and no reply’s to emails for days this online range marketplace is just one big scam do not buy online from this company avoid all all times”

Helpful Report

Posted 2 months ago

“The worst online shop iv ever had to deal with when it comes to returns. Iv been tryin to find a way to return an item i orderd online.... there's no humans to speak to its all computerised. They provide 3 ways of contact- WhatsApp,email,and live chat, all 3 are a waste of time... robots responding back after days and still with no help. I've been stuck in the same position for over a week with a item i dont want or need and no refund still.”

Helpful Report

Posted 2 months ago

“I ordered paint from The Range, I paid extra money for next day delivery, on the day of the order I received an email from DHL, saying the delivery would be 3 days. I've been in touch with you several times without any rectification of the postage, the latent insult was to ask for the order number yet again. The order number is / was W22170360. How or why it can take so long for refunds is beyond me. I wouldn't recommend you to anyone, after service is an absolute joke.”

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Posted 2 months ago

“It's very difficult to reach out customer care, response is very poor. product I received was used, very disappointed”

Helpful Report

Posted 2 months ago

“Everything in the shop was ok. But the service at the checkout was rude. The cashier turned her back on me to chat to her fellow worker then turned back finished the transaction and once again turned away. No acknowledgment of myself and no Thankyou. What has happened to customer service ?”

Helpful Report

Posted 2 months ago

“My order was cancelled and refunded with no reason. When I chased for a reason I was asked for information which I gave them. They constantly emailed asking for the same information over and over again before they closed the ticket? Steer well clear.”

Helpful Report

Posted 2 months ago

“Terrible customer service. cheap quality goods, and impossible to return ites. No reply to emails and no phone number to contact. This company really doesn't reat it's customers well enough!”

Helpful Report

Posted 2 months ago

“Absolutely shocking for a refund the dirty lying rats scum of the earth I’ll never shop online with this manky shop still waiting for a refund they can stick the refund up there hoop”

Helpful Report

Posted 2 months ago

“Online order, 7 days after purchase they cancel, no email or contact from them at all, when I contacted online chat was not given an apology and was told 7 to 10 days for a refund, don't buy from them or anything to do with STACCATOAS LTD”

Helpful Report

Posted 2 months ago

“I have ordered a 4 in 1 bed and the description was stating that the matress is included so I purchase it. When delivered the matress was NOT included. I emailed the Range live chat and they assured me that the matress is included is just going to arrive with a different supplier. A few days after I have received an email and they said that actually the matress is not included and if I am not happy I can return the purchase. They are scamming the people and you can't believe anything stated in the description as they are lying and putting a false information under their product description! They have to be ashamed of the way they treat their customers! If I could I would not leave even one star as they don't deserve it! Wouldn't recommend to anyone to purchase anything from them!!!!”

Helpful Report

Posted 2 months ago

“Recently visited the Blackpool Store. Very Very busy, especially at the tills. We spent over £140 before returning to our car & leaving. This morning we received a very officious letter from a parking company demanding £100 as we had overstayed by minutes the 2 hour parking limit, which we didn't even know existed. The Range stated that although it is thier car park it is managed by a 3rd party so have no influence. This obviously means that they dont care that their customers, in our case longstanding & regular customers are receiving these threatening & coercive letters from a company that is contracted to do so by the Range. Ironically if we hadn't joined the huge que at checkout we would have been inside the 2 hour limit. Obviously we wont be using the Range again, either in Blackpool or elsewhere.”

Helpful Report

Posted 2 months ago

“I ordered a vax online and it is faulty, been waiting for three weeks for customer care to tell me how to return the item and get a refund. Still waiting 😩Do not buy anything online from them”

Helpful Report

Posted 2 months ago

“The worst service I have ever had and I still don't have the goods or my money back 😡😡”

Helpful Report

Posted 2 months ago

“I wish I could give no stars!! Absolutely shocking service have been battling for 2 months for a refund. Ordered a unit which was never delivered due to it being damaged in transit! Chased for a refund couple of weeks later was told it has been issued checked back on original payment NOTHING!! Have been back and forth on chat and emails as you can’t speak to a person to keep being told different things! 1 item hasn’t been received 2 Refund hasn’t been processed 3 refund has been processed 4 this will be escalated To then get same message back refund was issued check original source!! I was just on chat to someone this morning who decided to end the chat on me cause I kept asking for a confirmation email of the refund to show where it has been refunded too! The customer service is one of the worse I have ever experienced. I will not be purchasing from the range online ever again!! AVOID”

Helpful Report

Posted 2 months ago

“the worst customer service ever... online order it's impossible to return local shop can't take nothing if it's from online order...”

Helpful Report

Posted 2 months ago

“The Range is abysmal with their 'customer service' as I am currently trying to get an item RETURNED to their retailer that sent the WRONG item. Now the retailer has offered to take the item and PARTIALLY return my money. With this, EVERY 2 weeks Clearpay is still paying for goods I CANNOT return. I have had to get in contact with The Range EVERY week to try to deal with this situation. They say they will get back to you in 3-4 working days which NEVER happens, so I end up having to contact them. There is no phone no. so you are stuck trying to text someone while they take their time to reply. They NEVER reply with what you ask, it is always 'what the retailer said'. They take NO responsibility in the unprofessional customer service that is provided by both them and their partner companies. They display abhorrent behaviour taking advantage of people that cannot afford to buy goods that are more expensive by thinking they are NOBODYS. This is the UK and this should NOT be permitted in 2024. I am complaining to Consumer Rights and taking legal action.”

Helpful Report

Posted 2 months ago

“am so disappointed. i am a student with little money to spend. I received a paddleboard i purchased which was delivered with a hole. After speaking with the range for months they picked up the board to refund. Since i have had no response to over 10 emails i have sent requesting my refund and i feel completely in the dark. I have spent £150 for them to basically rob my order. I am disgusted.”

Helpful Report

Posted 2 months ago

“Worse customer service I have honestly ever had. They are dont get back to your left on live chat for ages disgusting company”

Helpful Report

Posted 2 months ago

The Range is rated 1.4 based on 2,153 reviews