The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“Brought hoover online took it back said refund within 4 days to bank card still waiting 8 weeks later shoddy service email numerous times still no joy”

Helpful Report

Posted 2 months ago

“Absolute shocking company, Do NOT buy from The Range Market Place online. Once they have taken your payment, you have zero way of contacting them. Yes there is a faux customer service online, but it is run by BOTS. You cannot get intouch with them. Any emails sent from your range account, are internally fed and you won't get a copy to your email as proof of what youve requested. There is no external email address where you can write, keeping time specific proof. Because of this, if you try to cancel the online order, within 14 days, as is your consumer right in the UK, you have ZERO proof of doing so. They will give you an 'expected date of delivery' with your order, you then have to wait for the dispatch email (from the supplier, who is sometimes third party) at this point you realise you are completely alone, in a waiting game of who knows how long, where the Range have taken your money, and there is no-one at the Range to contact. Infact there is no way of contacting them, to speak to an actual person. They have bots on X who will give you cut and paste answers, and try to get you off X onto private messaging so people complaining are pacified, and it doesn't become common knowledge how range market place customers are being treated. There is no complaints procedure on their site, you just go round and round speaking to bots. It's a disgrace. If, I ever get money back I will be surprised. Either way I will never shop at their stores again.”

Helpful Report

Posted 3 months ago

“Customer service is rubbish,non existent.got no confirmation email. Whole system is a complete waste as they use bots.will not shop there again ever. Hope I get what I ordered as they take your money and forget about you.discusting.”

Helpful Report

Posted 3 months ago

“Absolute dumpster fire of a company. Never buy from them. Had to cancel a large order (over £100) due to the incorrect delivery date being displayed and am still waiting for a refund after almost 2 months and literally hundreds of emails back and forth with customer service representatives repeating the same useless information. Never, never buy from them!”

Helpful Report

Posted 3 months ago

“I brought some good from the Range ,I was quotes thirty pounds for delivery .when the delivery men came to delivery my goods they wanted forty pound. I did not have other ten pound to spend just like that, I had know choice but to pay them the other ten pound or I was not going to get my goods. The delivery man got his phone and show me the price list what the Range had and it was forty pounds. My goods I got from the Range was from my birthday money I got from my family. I would not have brought the goods from the Range if I new it was going to be forty ponds . When I went to the range to complain they offer me a ten pound voucher. I am a pensioner and have to count for every penny. what good is a ten pound voucher to spend on good to me when you can not buy any think in the Range for ten pound what a pensioner would want in goods in the Range. I think it is a insult. BE AWARE IN DELIVERY CHARGES, As I was told by the delivery men it has happen to other people, the complaint still goes on.”

Helpful Report

Posted 3 months ago

“Stay clear of this place and don't let all the lovely homely items pull you in . And if you do end up in here PLEASE PLEASE PLEASE DON'T BUY ANYONE A GIFT CARD . IF YOU DO, ASK THE STAFF MEMBER MULTIPLE TIMES IF IT HAS BEEN ACTIVATED Job done 👍👍”

Helpful Report

Posted 3 months ago

“We purchased the New Hampshire Corner dinning set with ice bucket (grey). Wish we hadn’t…absolute rubbish. The very 1st summer all the grey seat pads faded terribly…not good but I decided I could live with that. But this year…just our 2nd summer with the furniture all the wicker has split and is falling off…so bad the entire set is going down the tip! I have a 2nd set purchased from @George Asda over 15 years old that is still in excellent condition…and was much cheaper. Customer service don’t want to know as older than 6 months!!! Never buy anything from The Range”

Helpful Report

Posted 3 months ago

“Avoid Avoid Avoid! I placed an order and cancelled within 5 minutes, still waiting for a refund 14 days later, no direct contact number to speak to anyone on. Live chat have no idea and keep saying the refund is coming from their supplier now saying a refund has been issued. PayPal had to intervene.”

Helpful Report

Posted 3 months ago

“Purchased a garden sofa set. Extremely poor quality, once put together. Complained to customer services, just told lies upon lies, excuses and them saying I gave them incorrect bank details. This is now 4 weeks. Wanted to return item, however was told,if no orginal boxes,item could not be returned, so was basically told 10% refund or nothing. The customer service is the worst I have ever experienced, staff are rude, refuse to help and just will not answer question. No 10% refund, stuck with poor quality item. Will never use this company again.”

Helpful Report

Posted 3 months ago

“I ordered a garden umbrella It got delivered and then I realised I had ordered wrong one It’s in the same packaging. I took it back to the Range to return Informed by the rude customer service agent that it can only be done online to return I drove home with the huge boxed umbrella You can only WhatsApp the range with no phone number to talk to a human being 3 days later I get a response to return the huge boxed product to Nottingham!! They expect customers to post at their own cost. I AM NEVER SHOPPING WITH THEM EVER AGAIN”

Helpful Report

Posted 3 months ago

“Ordered item showing as in stock at Portsmouth store, order successful but email soon after to say order cancelled. Phoned the store, young female said there wasn't actually any in stock and to call other stores one by one to see if they had the item in stock ! Advised her that I wouldn't be doing that and it was my first and probably last order from the Range ... she replied that they have plenty of other customers and put the phone down ! Awful service, awful company if this is the norm with them.”

Helpful Report

Posted 3 months ago

“AWFUL SERVICE AND RETRUN POLICY, AVOID AND BUY ANYWHERE ELSE”

Helpful Report

Posted 3 months ago

“on Saturday 4 August, I spoke to Tasha via live chat. In regards to a refund “change of mind return”. I was told my order refund had gone through, and had to wait 3 working days to get an email via confirmation. At the end of the 3-day waiting period, I got no message via email & was specifically told so. It’s now the 7th of August, I contacted customer service once again, via live chat seeing as there’s no way to call them. probably due to the fact, they have terrible customer service support skills. This time I spoke to Josiah, he said similar things that Tasha mentioned. but once again with the occurring issue present, is the 3 day waiting period. I am not happy with this issue. as I am faced with a difficult situation, at this current point in time. To anyone who has seen all the negative reviews, they are right. Please avoid these lot at all costs. incompetent services. Kind Regards Thirath”

Helpful Report

Posted 3 months ago

“I don’t usually write a review, but today I feel like I have been robbed by The range online shop. I bought a clothes rail a month ago which I received with missing items. The rail was quite expensive too. However, when I’m trying to contact the customer service no one is willing to help. I have been patiently waiting for the whole month. I'm sorry to say right now I’m quite frustrated with their service. The customer service is very poor. I’m not happy because I’m still waiting for a refund.”

Helpful Report

Posted 3 months ago

“Abdolutely attrocious customer service..i paid £150 for a garden table that arrived with a damaged support. This was in May 2024!!! Been promised for two months a replacement is coming but after 5 emails to them (seems from the replies another foreign based cistomer service line) i am no further ahead I will never buy from them again and would recommrnd people to avoid purchases from the Range on-line as you will get no response once goods arrive damaged. They wash their hands of all complaints.”

Helpful Report

Posted 3 months ago

“Totally shambolic customer service! Trying to return an item and I just keep getting repeat emails not even relating to my request to return something, then today the final straw was getting an email in return telling me not to keep sending repeat emails as it holds up the process??? If they dealt with the issue correctly in the first place there would be no need for repeat emails! I would most definitely never ever buy from The Range online again for sure!! Poor customer service!”

Helpful Report

Posted 3 months ago

“The range has NOT made us happy ,,,,we purchased two bistro sets in may and every time it rain the water settles on the seats and when you tip them to empty it off all brown water comes out from underneath the chair and have stained my slabs I’ve have tried emailing them but they just keep replying with silly excuses saying they haven’t received them ,,,we have never had trouble with emails before with anyone”

The Range 4 star review on 31st July 2024

Helpful Report

Posted 3 months ago

“Ordered garden furniture on 7/7 received an order number but no delivery date, emailed them Several times with no response, been on live chat too but no response apart from automated reply. Phone number no longer exists either ! Absolutely appalling! Never use them again”

Helpful Report

Posted 4 months ago

“I ordered a garden sofa set which arrived on time but the frame was damaged either in transit or when packaged up. I took photos and sent on all platforms, whatsapp, email, messenger, live chat and all you receive is an automated message offering you a 5% cash back or a 10% gift card or an exchange ( which does not exist on their website), when you reply you keep getting an automated email to say that your issue has been updated but no one actually replies to arrange a return or refund. The items cannot be posted as they are too big so I am stuck at what to do?? Please help...”

Helpful Report

Posted 4 months ago

“Taken money not sent goods”

Helpful Report

Posted 4 months ago

The Range is rated 1.4 based on 2,082 reviews