The Recycling Factory Reviews

Name: The Recycling Factory
Rating: 1.13

1.1 Rating 84 Reviews

4 %

of reviewers recommend The Recycling Factory

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1.1

Based on 84 reviews

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Delivery Methods	Postal Service
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 drawing boards for gifts. When they arrived ,I was disappointed with the size and felt the website where I ordered them from misrepresented the product. I had sent 1 out as a gift and wanted to return 1 to company. Company does not accept returns...only if item is damaged. Customer service was not accommodating at all. IF any product is not what the customer expected then it should be able to be returned for a refund IF intact as when it was received. truly a scam!”

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Posted 3 days ago

“Terrible customer service Ordered lumbar support for my vehicle for a long road trip. I did not receive in time. Arrived 26 days past the expected delivery time. Reached out to company and they won’t allow my to return. Asked me To send in pics of product so they could further help me. I sent in pics and they said, yep we sent to correct product just wanted to make sure. Sorry can’t help. What a waste of time. DO NOT buy from this company!!!!”

Helpful Report

Posted 3 days ago

“I have been trying since May 2024 to get my money back. I was sent an address to return item. I paid 30.90 to return my item and gave tracking showing they received the item and have yet to get my refund. I have called pay pal , my bank and been in contact with this company once I was able to get back in touch with them. Phone goes to voicemail that is always full. Now this week they tell me PayPal told them I can’t get a refund because I opened my case over six months ago. I have spent hours trying to get this resolved. Now I don’t have the item , I’m out 30.90 for shipping and still haven’t received my 68 dollar plus change refund. This is crazy they can keep treating customers this way.”

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Posted 4 days ago

“Not even worth 1 star wouldn’t even pick up dry cereal from counter”

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Posted 3 weeks ago

“I have been emailing since 12.3.2024 for two vacuums ordered at the cost of $94.98. Receipt # 1865-6689 and not one reply! Do not know if I am getting my order in time for a holiday party gift item.”

Helpful Report

Posted 1 month ago

“The company does not stand by its poor product quality. The Jeans that were ordered were sewn incorrectly causing the Jean to not fit correctly. The quality of the material was extremely poor. The company will not replace or refund. The refund policy on the site where ordered was not placed in an are lax in their site that can be easily accessed or read. This company in my opinion has participated in deceptive and misleading trade activity. I would NOT recommend ever ordering from them.”

Helpful Report

Posted 1 month ago

“The people at this company are SCAM professionals! I bought a blouse which had stains and was very poor quality. I requested a return and refund, they told me to send a picture, I did, they said , just wash the blouse the stain must be from packaging. The stain did not come off. I requested a refund again, they want more pictures, I never in my life have had such a horrible experience as with this company, I am reporting them to my bank as well as FB and the BBB. This company is ripping people off!!!”

Helpful Report

Posted 1 month ago

“Terrible company! Do not buy from them! I bought a bunch of Sherpa hoods for them as Christmas gifts and the quality was horrible. They would not return them or refund my money! Again DO NOT BUY FROM THIS COMPANY!!!”

Helpful Report

Posted 1 month ago

“Terrible company. After doing everthing the company requested by sending several photos and measurements, the company refused to take back or refund orthopedic walking shoes that are 2 sizes too small. Scammers or poor business ethic! Do not order from them.”

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Posted 1 month ago

“How is this company allowed to do business! My order took over a month and was wrong. The company wouldn’t answer the phone number listed and wouldn’t respond to my emails.”

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Posted 2 months ago

“Everything was wrong! Nothing was right. wish I had checked these reviews before I purchased. The most bizarre company ever. There is zero customer service.”

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Posted 2 months ago

“Terrible company!! I bought a pair of jeans — not true to size and poor quality. Someone really needs to do something about this company. I purchased from instagram. The way they advertise you would never know what company to check reviews. Stay away from this company if you want quality or good customer service.”

Helpful Report

Posted 2 months ago

“Horrible company!!! Would not take my clothing back…the blouses were too small and a missing pocket on one blouse!!! They don’t seem to care at all about their customers!!! Recommend NEVER buying from this online company…very disappointing!!! Thank you for listening !!!”

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Posted 2 months ago

“This company has TERRIBLE customer service. I ordered a mini vaccum for the car and it really was a joke. It doeesn't pick anything up. It sticks to the vacuum. I asked for a refund so I could return it. They asked me to send a video. I guess they didn't believe me... so I did and they said that is what it was supposed to do and tried to sell me a more "advanced" one. I should have read the reviews. None of them are good!”

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Posted 2 months ago

“absolutely poorly made product. Unacceptable quality and length of time to get here. I’ve requested a refund.”

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Posted 2 months ago

“Sizing is incorrect. Ordered a large pants and is more like a medium Reached out to customer service and they said sorry, you should have checked their size chart before ordering so we can’t accept return. I always check sizing charts but who says they can’t take back?!?!? Worst customer service ever and I will be reporting. They got my money and that’s it? No help whatsoever !!! Never order from here again! I will report to better business bureau!!”

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Posted 2 months ago

“Send me a blouse I didn’t order because I called and canceled payment horrible company”

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Posted 2 months ago

“I wouldn’t even give them one star! Extremely poor quality and sizing is way off. I have emailed back and forth asking to return two pair of jeans for a refund as both were sized wrong and I just don’t care for the way they fit. They keep wanting to send me another pair, but will not give me a return address nor offer a refund! DO NOT BUY FROM THIS COMPANY.”

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Posted 2 months ago

“Do not order. Not even close to the advertisement. NOT EVEN CLOSE!!!”

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Posted 3 months ago

“DO NOT USE THIS SITE FOR ANYTHING! Ordered jeans that arrived with strings and loose stitching everywhere, buttonholes that were outlined with stiches but not even cut for buttons to fit, the poorest of quality material, and too large. Back and forth emails with "customer service" and no resolution. I am stuck with a trash product that they would not even exchange for a smaller size. BEWARE!”

Helpful Report

Posted 3 months ago

The Recycling Factory is rated 1.1 based on 84 reviews