The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,831 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dont have much experience colouring my own hair but the kit I received made it a pretty easy experience. Love the finished color and my hair felt nice and healthy after the application was finished. Very happy with the final result.”

The Shade 5 star review on 25th April 2020

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“Fantastic colour love how my hair feels after using Shampoo and conditioner . Well continue using.”

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“Easy to use, and really good customer service. Very happy with my first attempt at home colouring. The colour was darker than I expected but my hair looks healthy, and my grey roots are gone - hooray! Will definitely use The Shade again :)”

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“Such an amazing product. Simple to use at home. Could not be happier with the final result”

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“This is a really great product. Very easy to use and well packaged, also providing everything you'll need. I unfortunately (accidentally) picked the wrong colour despite being advised by a colourist so my hair is very orange - entirely my fault. I reached out for help and received it immediately. Couldnt ask for more. My new colour (the correctly recommended one) is now ordered and I will post photo results.”

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“Recently took up The Shade’s trial! Loved it. Didn’t quite cover the greys but will use the softener next time and see if that works. Will keep using The Shade. Love knowing there are no nasty chemicals. The online support is helpful and quick to respond.”

The Shade 4 star review on 25th April 2020

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“Easy to use. This is the first time Ive ever coloured my own hair and I found it super easy to use! The colour is great and I love how shiny my hair is now.”

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“Besides a rude assistant or whatever she was, hairdresser...I finally went back to my own hairdresser. She was horrified by the colour I was advised. I had green hair and it was very dry. This 'home kit' is overrated....and bot at all great. The colour faded quickly as well. You cannot beat a in salon expert nor treatment. The shade is just like your supermarket brand, even if they try to position themselves otherwise.”

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“Hi I haven't received my pack yet...but will upload a pic soon as I get your product thanks Edwa j Scott. (Still waiting for package)”

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Dear Edwa, We received your order on during the Easter weekend, and it was despatched on the following Tuesday. Your parcel is currently in Alice Springs and should be delivered to Tennant Creek on Monday. Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus I think it's unfair that you left us a 1 star review when we despatched your order the next business day after receipt of your order. The Shade team

“I was really impressed with the colour the colorist suggested.It was exactly what I wanted.Plus my hair felt really good after I put the colour in.”

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“I loved the colour was to dark for me.. As I have short hair, I had a lot left over. But it was nice not to smell any ammonia whilst doing it. Very happy with it..”

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“The preperation suggested for grey hair ensured I got an excellent finish. The colour was perfect. SO impressed. The equipment supplied to complete the procedure was perfect.”

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“In love with that. Completely worth it.”

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“Right from the start The Shade has been extremely helpful. The website is easy to navigate, the color that I thought would suit me was exactly the color they chose as well. Delivery was quick and everything I required was in their pack as stated. I love the color as it blended so well with the hilights already in my hair. And my hair is so soft and silky. Love, love, love. Thank you to The Shade for the huge $ savings as well. I have already recommended you to my friends.”

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“It's Amazing. Great coverage, easy to apply. Such a difference in the natural ingredients and how it's made my hair feel + no chemicals smell. Photo attached is from the very first time I used it. I've been using this product for 6 months now. So thankful I found it.”

The Shade 5 star review on 22nd April 2020

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“Only going back to the hairdresser for cuts now!! The Shade is easy to use and my hair feels lovely, cant stop touching it. Suprised at how well it blended my roots and greys and lightened my hair without making it orange(camera on my phone makes it look orange). Love ths shampoo and conditioner too, wish it came in larger size.”

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“The color is really good No harsh smell.Easy to follow instructions.Good quality color.Highly Recommended!!”

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“Great product kit came with everything I needed easy to use and lovely coverage thanks will be ordering again”

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“No harsh Chemical smell & my hair is softer for it”

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“I love the colour and accessories that come with this product. I got the darkest brown colour and it was so dark. I love it. It was the closest I could go to black without actually going black. I love the fact it's a low chemical formula and it's the only hair dye that doesn't make my scalp itch or burn when I use it. It also smells great and my hair looks healthy after use.”

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The Shade is rated 4.5 based on 1,831 reviews