The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,831 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and beautiful shiny results!”

Helpful Report

“I never received it.”

Helpful Report

Hi Connie, Terribly sorry Connie, I've followed up with Aust Post and they can't find your parcel. I have sent you an email to advise you that you'll be receiving a replacement. Very sorry for the inconvenience. Best Regards, The Shade team

“The products are awesome. Only let down by missing items in package.”

Helpful Report

Hi Karyn, I'm so sorry there were items missing in your pack. Could you please contact support at support@theshade.com.au and we will rush those missing items out to you. Apologies for the inconvenience. The Shade team

“Easy to prepare/mix up in the bowl. The mix went on my hair nicely without any drips. There was plenty of mix for my hair length (a bit longer than shoulder length). I chose the Dark Brown shade, it ended up a bit darker than I expected but still nice. It covered all my greys coming through and easily did my roots. Conditioner afterwards was nice. Didn’t like the type of gloves supplied. Didn’t like using the included brush as the end had the hook, it should just be a point to help grab the hair to section. Having the hook was annoying.”

Helpful Report

“I like the product, but find that the colour fades out quickly.”

Helpful Report

Hi Philippa, Sorry to here that the colour fades. This is usually a sign of porous hair. Please see this blog: https://theshade.com.au/blogs/how-hair-porosity-affects-hair-colour/ If you need so assistance, please don't hesitate to contact one of our colourists here: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“I have red hair so have always found it hard to get the perfect at home colour, with the shade I have found my perfect colour and I don’t have to remember the brand and shade it is just sent to me exactly when I need it. It’s awesome!!”

Helpful Report

“Great product. Loved using it. Gentler on the scalp and hair than my previous haircolour brand.”

Helpful Report

“Done OK, still see greys.”

Helpful Report

“Coverage is fantastic. The help with colour choice and selection is spot on. Very fast contact. Can not believe that this colour works so well without the nasty chemical smell. Well worth it. Plus the subscription means I notice that the grays are coming through then bam colour arrives. Couldn’t be better.”

The Shade 5 star review on 29th July 2020

Helpful Report

“Love!!! Love!! Love!!! No heavy smell Great coverage for my greys (90%grey/white) My hair was soft and shiny straight away, it still is!”

The Shade 5 star review on 28th July 2020

Helpful Report

“So easy and such a good colour - definitely will use again.”

Helpful Report

“Just love it...and so does my hair 😍 Easy to use. The fact that you can choose 1- or 2 shades darker or lighter gave me the opportunity to try both. And the 1 shade darker is what I want. Thank you👌”

Helpful Report

“Love the kit but not the colour. I've tried the dark blonde and the Ash blonde on consultation advice but both colours give my hair a red/orange tinge which is something I totally hate. Other than that, it's great but I won't use it again because of the tinge.”

Helpful Report

“Great luxurious product”

Helpful Report

“Loving The Shade! All you need to keep the colour up during ISO and beyond. Very happy with my colour selection and result. My shade: PAOLA - DARK CHESTNUT BLONDE”

The Shade 5 star review on 26th July 2020

Helpful Report

“Napoli dark blonde made my greys orange.”

Helpful Report

Hi Frances, Sorry you didn't get the result you were looking for. Please read this following blog about blonde hair turning orange: https://theshade.com.au/colouring/colour-results/i-coloured-my-hair-blonde-and-it-went-orange-whats-going-on/ Please don't hesitate to contact one of our colourists here who can definitely helps you: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Haven’t used my color yet, but love the quality of all the products received and find this is a much better Value than the supermarkets and SO MUCH CHEAPER THAN THE HAIR DRESSERS....”

Helpful Report

“I am very happy with the shade. Colour good andis very easy to apply. I’m looking forward to my next delivery Sue Sinn”

Helpful Report

“Super easy, great quality product, lovely colours and good support. Recommend”

Helpful Report

“Love all the clips, and extras that you get in the pack. The color is absolutely spot on, shiny, soft love it. Thank you so much for a wonderful product.”

Helpful Report

The Shade is rated 4.5 based on 1,831 reviews