The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They only send a reminder email if this months shipment right when they send it, so if u want to cancel u can’t. Product is ok- I still get scalp inflammation and seems to wash out after 1 or 2 weeks. So, no great staying power over my very tough greys.”

Helpful Report

Hi Melissa, Thanks for your feedback, and for being a regular purchaser since May 2020. Please note that you can cancel your membership at any time via My Account, or just purchase when you need to. In regard to the issues you are experiencing, please contact one of our colourists here who would be happy to assist you: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Love this product! Colour is lovely, I always get comments about my hair colour. Easy to use and leaves my hair looking and feeling soft, glossy and healthy.”

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“Love your product ..my hair feels so soft and beautiful all the time now and it's so easy to use.Highly recommend 👍”

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“It's the best product I have ever used, no strong smell, no staining of my forehead and ears, will definitely be purchasing again.”

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“Great experience from start to finish. Website was informative and easy to use, placed order and received delivery within a couple of days. Received everything I ordered and was able to colour hair with no hassle. Would definitely recommend!”

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“These are the only products I use when dying my hair! I have beached my hair for years and these colours are by best the far I have ever used. My mum is a hairdresser which helps but the shade of Ash I get is far better then any from the chemist or shop I have gone to.”

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“Extremely disappointed with lack of useful info, or warnings. The colour I bought was light brown , but was many shades darker. the tips you have on putting it on yourself just show someone with long hair. What about something for people with shorter hair? It stains - a lot. I have marks I cannot remove from basin. I assume this review will not appear as its not positive. but youi need to know you do not service older women with grey hair they need to cover. What about more tips on how to deal with the back of your head? how to avoid spillage? how to choose the correct colour?”

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“I love the colour and how healthy my hair is”

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“From the start I was super impressed with Shade, so that I got my daughter using it. We are fussy hair people! The colours are fantastic but also leaves my hair softer and shinier than I've had with other brands used by my hairdressers. Great quality, great service. The photo was not staged. This colour is about 10 days old.”

The Shade 5 star review on 8th August 2021

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“Great product - easy to apply and the brush, bowl and cap is great to ensure that it doesn't go everywhere! leaves hair looking great.”

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“Love the packaging and delivery. Fantastic concept. a couple of things I'm not keen on, difficult to contact someone - a chat box would be ideal. Doesn't cover greys or my roots very well. And I can't find how to pause or cancel my subscription. I hate that.”

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“Best home colour I've ever used,and completely covered my greys 😊”

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“Having an allergy to hair dyes I’ve been so relieved to finally find a product without PPD available in Australia. With the extra developer pack it covers the greys, phew!”

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“It's not the best product.”

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Hi Cheryl, I'm surprised to hear that as you have purchased 9 Colour Kits from us over the last 8 months. If you need some assistance, please don't hesitate to contact one of our colourists here: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Love this product, been using for over 12mths now, my hair looks and feels great. No longer dry and brittle and saving me a stack of $$ and several hours at the hairdressers. Highly recommend and won't use anything else 😊”

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“Love love love . Left my hair the colour that I wanted and so soft . Can’t wait for my next box. Felt like I just walked out of the hair salon. Highly recommend”

The Shade 5 star review on 26th July 2021

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“Amazing product. Easy to use, no irritation to my scalp and no awful smell. My hair was so soft after colouring. Colour choice was easy with the shade selector.”

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“For some reason my Shade colour Was a lot darker this time.... my hair was blondish and it turned out quite a dark brown. This has never happened before. Might have to try light ash blonde instead.”

Helpful Report

Hi Audrey, Sorry you didn't get the result you were looking for. Please contact one of our colourists here who would be happy to assist: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“I have tried several colours and my fave is the dark browns, the latest one I used siena”

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“Seriously folks, stop wasting your time & money either going to the salon or buying cheap dye kits from the supermarket that just leave you with substandard results. As soon as I look in the mirror & see regrowth, my "The Shade" box arrives in my letterbox. The results are nothing short of outstanding & I don't even have to leave my house!”

Helpful Report

The Shade is rated 4.5 based on 1,828 reviews