The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

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Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

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“Ash colours turned my hair red, tried 2 different ash shades but both had very red/orange tones. Using another brand of light ash brown and have no red tones.”

Helpful Report

Hi Sarah, There are no red tones at all in our Ash colours. We did explain to you that reddish/brassy colour pigments are naturally present in the hair and they are the last pigments which are lifted out of the hair during lightening, because they have the largest colour molecules. The best approach to correct visible brassiness is to add some depth and cool tones. Adding a bit of depth means that the colour does not have to lift so much and that it is more likely to achieve an accurate, 'true' colour result. Cool tones will counter-act and neutralise unwanted warmth. Some people's hair also naturally throws more warmth than others. We recommended a medium cool brown colour for you, as you did report some brassy tones initially, but unfortunately you didn't try that colour. Different brands classify their colours differently, so you could be using a colour which is described as light brown now but which is closer to our medium brown - unless they are categorised using the exact same classification system, then they can't be compared because they don't necessarily have the same base colour level. I hope that helps. Camilla Colourist - The Shade

“I’m totally converted to this brand! No itchy scalp, no strong smells and I love my colour! My hair felt beautiful after and it’s been 2 weeks and the colour is still great. I want to purchase also the shampoo and conditioner next as the smaller packs I used felt so healthy on my scalp and hair. Mine was Montecristo”

The Shade 5 star review on 8th January 2023

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“The website is user-friendly and the product is wonderful. The colour at my hairdresser was not covering my stubborn grey hair but the colour from The Shade does a much better job and is a 5th of the price. I will not be going back to the hairdresser.”

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“For reference, I ordered 6.1 which is in line with my natural hair colour but I would actually give it 1 star because it did a terrible job at covering my greys. Even after leaving on for extra time as per the instructions. And yes I know they do a grey softener but that’s an extra expense and step that I don’t need to do with another PPD and ammonia free dye I used. So going back to that one. Was really excited to try this after reading the reviews but really disappointed.”

Helpful Report

Hi Courtney, Sorry you weren't happy with your grey coverage. As you may know, the outer layer of greys are often coarser and their outer cuticle layer is more tightly packed, which makes it harder for greys to absorb the colour. Poor absorption leads to poor colour results. Pre-softening softens and lifts the cuticles before colouring and is an effective approach to stubborn, colour-resistant greys. We are also adding a 27 vol developer in about a week which is specifically developed to cover colour-resistant greys, and that would give you excellent colour coverage over resistant greys without requiring another step, product or process. That will be available next week, and we will let everyone know when that is available. Camilla The Shade

“Good packaging and instructions. Nice to receive a full application kit. Easy to apply and use products. Things I wasn't so happy with... The Cape provided was nothing like the one in the video...really wish companies would show what customer will receive (same with conditioner and shampoo...initially thought I would receive a whole bottle...quickly assumed that would not be the case). Dye seemed to stain my hairline quite a lot and more than some box supermarket products...it fades but not a good look if you dye hair the day of an event etc. Turned my greys copper! Never had this happen before. I used an extra developer as recommended. Did good coverage just weren't dark brown. My head did burn/tingle a bit from the product which I was surprised at as it was free from the bad chemicals. Overall it was ok. I am considering whether I will use again. Feel like supermarket box products are better or similar and I can get them a lot cheaper on sale. Just have to consider the chemical free aspect but then more products are coming out like this now. Not sure what I expected but was nothing amazing.”

Helpful Report

Dear Anita, Thanks for your feedback. Full-sized bottles of conditioner are available, but we provide a sachet only of the Colour Protection Shampoo and Conditioner in our Colour Kits. We don't provide a full bottle of shampoo and conditioner with each colour kit! In regard to staining, we provide a sachet of Barrier Oil to apply to your hairline to prevent staining. We are wondering if you applied the Barrier Oil? We also provide a Colour Remover Wipe to clean up any stains or mess after the application. Going by the colour consultation you completed. you selected a neutral colour, which is is lighter than your natural colour. Lightening always reveals natural warmth, so the warmth you saw in your colour result is natural warmth, revealed during lightening. There is no copper tones in the colour you selected, but there are also no cool tones. Cool tones are essential when lightening as lightening always reveals natural warmth, and cool tones will balance and mute the warmth. So we would have recommended a cool based colour which would have given you a neutral colour result. We also recommend that you do a sensitivity test before you use the product, to ensure that the product is suitable for you to use without any reactions. If you had done the sensitivity test then you could have avoided using the product because it appears that you may have a reaction to an ingredient in our colour formulas. While we have eliminated the major irritants commonly found in colour products, you could have a reaction to any ingredient, even an ingredient which is not an major allergen, which is why it is critical to do a sensitivity test before using the colour. Best Regards, Camilla from The Shade

“The consultation service was fantastic - prompt and excellent advice. The colour that was recommended for me was perfect! The instructions were clear and easy to understand, making the application process stress free. The end result was amazing! I highly recommend this service to anyone who wants to colour at home - besides the amazing advice and customer service, the prices are excellent!”

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“Didn’t help with my grey hairs!”

Helpful Report

Hi Karen, Sorry you didn't achieve the colour coverage you were after. We are adding a 27 vol developer in a few days time which is specifically developed to cover colour resistant greys. This new 27 vol developer is very effective in achieving grey coverage over stubborn greys. Unfortunately it can be harder to cover greys, as their outer cuticle layer is more tightly packed, and greys can have a coarser texture which makes it more difficult for the colour to be absorbed. We will be advising everyone shortly when the 27 vol will be available. Camilla

“Very easy to use salon quality dye. Good grey coverage”

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“Works well and smells wonderful!”

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“First of all, came in really quickly. Was easy to apply, instructions were easy to follow. I ordered with the colour apply kit which made things simple. Colour itself was gentle on the hair and didn’t smell chemically. Happy with the results. Will order again.”

The Shade 5 star review on 17th December 2022

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“Second time using The Shade products and with their guidance, I am achieving great colour results and more importantly grey coverage.”

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“Great products and efficient service. Thank you.”

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“Absolutely love it but if there was more colour options to choose from it would be better I was wanting a deep red colour but wasn't able to find it”

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“The product did not work for me at all. The colour did not take. My greys were totally visible and barely looked covered.”

Helpful Report

Hi Sharmila, Sorry you didn't get the coverage you were looking for. You coloured with Montecristo 6.1, but in the colour quiz you indicated that your colour was dark brown and that you had existing colour in your hair. We advise everyone with a clear warning provided in the quiz process or directly from a colourist, that we recommend a bleach wash to lift out older, darker pigments, which will then let you achieve a lighter base colour level, as colour cannot lighten pre-existing colour, only a lightening process can do that. So, unfortunately, you can't colour with a lighter colour and achieve a lighter result if you already have a darker colour in your hair. Only a separate lightening process will let you achieve a lighter base colour, as you first need to remove the darker pigments before recolouring with a lighter colour. This advice is provided in the colour selection quiz, and our colourists advise the same (with more detail and specific recommendations). In terms of the grey coverage, using a standard 20vol developer our colour can lift by 2 levels. Your dark brown may have been out of range of the light brown colour. You are likely to need a stronger developer to achieve the level 6 result over your natural colour, and perhaps also to cover stubborn greys. We are adding a new 27 vol developer in the next week or two which is specifically formulated to cover stubborn greys, which would be an excellent option for you. It can also lift closer to 3 colour levels, so it can lift a dark/darkest brown level to light brown. So we can certainly help you achieve complete coverage of your stubborn greys. In terms of your colour selection, please contact our colourists here https://theshade.com.au/colourist/ and they can advise a colour and application which will help you achieve your colour goals. I hope this helps!

“I love this method of colouring.love it I had a bad experience once at the hairdresser ,not only on the price haha but I had an ALLERGIC reaction.I started using the shade when I read about them online .Not only are they Australian but they have No nasties in their product .I mix 2 colours together to get my desired shade .I would recommend anyone to give it a go you wont regret it”

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“Amazing service and product! loved the online experience, gentle composition of the product, long-lasting results and amazing kit that came with my order. 10/10 using again!”

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“Fabulous products, wonderful colour range and brilliant services. I have been using The Shade for over 3 years and I would recommend to anyone.”

The Shade 5 star review on 4th December 2022

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“Amazing service, quick replies to questions and stunning colours - cant recommend this highly enough - Go for it if you are reading this review - you will not be disappointed - THANK YOU 5 stars all the way!”

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“Used this product once so far. Love how soft my hair feels and coverage of my greys is great. Instructions are clear and easy to follow. I will definitely be using the monthly service. Makes life easier.”

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“I had never EVER coloured my hair so by age 36, I was very apprehensive about starting. I'd watch my friend's horror stories using home colour during the late 90's and early 2000's and was just so against the entire process. When I finally started to have grey's come in, my confidence took a wee hit. As a natural redhead, my hair colour was a firm part of my identity and so I knew I needed something natural that I could easily maintain myself, didn't cost the earth and didn't look like bottled ginger. I found The Shade by word of mouth. The colourist I spoke with put me at ease and they sent me everything I needed to successfully colour my hair myself. With zero experience under my belt, I now have my natural young me hair colour back with no damage and no horror story. I loved the entire experience from website, and questionnaire to support to end colour result. 12/10 keep doing your thing guys! I'll be a lifetime customer.”

The Shade 5 star review on 13th November 2022

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The Shade is rated 4.5 based on 1,828 reviews