The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,830 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour was perfect! Such an easy process and great results, my new go to! Thanks to Emmanuel for the colour suggestions xo”

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“thank you i love the color it is great and cant wait to get it again connie davis”

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“I wish I could tell you that I have used it as yet but I havent as I'm disabled and I'm waiting on my daughter to visit so she can dye my hair .”

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“Love the colour it was so natural that no one noticed the colour difference in my hair.”

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“The colour is lovely but the job was not. I will purchase the colour again & try someone else to apply as its a shame the greys are still present. Thank you as I am very happy with the product. Definitely recommend.”

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“I wanted to love this! Some parts were good, others disappointing. The hair clips in the kit were really poor quality - they couldn't hold my (short) hair - the springs just weren't strong. The colour itself was good - no strong smell and good coverage of greys. The shampoo was very 'sudsy' makes me think there were lots of sulfates, and way too highly perfumed - I got a headache from the smell that lingered in my hair. A 'touch up' kit would be great, as I don't always want to do a full colour”

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“Love the colour. Great product”

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“I received my trial when I received it I was not Sure about it .there was a lot of things to do about covering grey hair ,so I emailed and canceled my next order .today I decided to use the colour without worrying about the extra things you need to do for my grey .i am happy to say I love it my colour is lovely so I will be emailing back to go back into ordering it every month thank you I especially love the shampoo and conditioner x”

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“It really does work i had alot of grey hair especially the top front of my hair and since buying the products from shade my hair looks so much better and feels healthier and I just love love it so much”

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“Told me to use the light blonde colour to lighten my hair though hair colour cannot lighten hair.”

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Hi Caitlin, The Shade can lighten or darken 2 levels from your natural hair colour, but cannot lighten over previously coloured hair. I hope this helps! The Shade team

“The most brilliant colour! Matches my skin tone and left my hair soft and shinier then a pink panther diamond. Easy to apply, quick delivery, thorough instructions and an over all lovely customer experience.”

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“Not great coverage as advertised not very Happy with product.”

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Hi Jodie, Sorry you aren't happy with the coverage.. Our colourists would be very happy to assist. They can be contacted here seven days a week: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“I’ve only used The Shade hair colour 3 times, and so far am very happy with the product. Learning to colour your own hair is a little challenging with the back of your head, but I’m getting more confident with practice.”

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“Very helpful tools for coloring hair.”

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“I absolutely love The Shade, there is no nasty smell or harsh feeling and my hair looks and feels great. It has really helped the condition of my hair. I also adore the shampoo and conditioner and all the other extras that are included- thank you so much.”

The Shade 5 star review on 14th August 2020

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“The Shade is a wonderful concept and I love the way my hair feels and looks after I have colored it. You get everything you need in the delivery, however a suggestion would be to make available an order for roots only. I feel it is a massive waste when I actually need to do my roots only.”

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“I loved this colour. At first I thought it would be too dark, but after a couple of washes, its perfect. Very impressed with your product and I had plenty of product to colour my hair.”

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“great service, hair was lovely and soft after doing the process, I also got the grey softening process and i feel that this was beneficial.”

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“My first time using The Shade hair colour, I am very happy there a no toxic smells and left my hair feeling healthy not dry.”

The Shade 5 star review on 12th August 2020

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“Have not recieved my first order. Still waiting. Second one not arrived either ordered and paid months ago.”

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Dear Cherie, As per the email I sent you yesterday, I sent an enquiry to Australia Post, and they are trying to locate your parcel. You ordered your parcel on July 22nd and we dispatched it the same day. Could you please contact Support on support@theshade.com.au as we have no record of an order paid for months ago, only your order on July 22nd. We will be sure to contact you as soon as we hear back from Australia Post. Apologies for the inconvenience. The Shade team

The Shade is rated 4.5 based on 1,830 reviews