The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,831 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

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“I like Shade because the colour I chose is really pretty. It’s easy to mix and apply.”

Helpful Report

“So glad I came across this amazing product which is premium quality the product is thick and there is more than enough product more than you would get in your chemist box colour will never go back to them. Great colour leaves hair soft and manageable. Love the idea that it's a subscription makes me look after my hair more often. Thanks for a fantastic product.”

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“So great to have quality products delivered! Hair has felt great and it's been three + weeks”

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“Loved my kit from the Shade, and all the goodies in it were sooooo useful! Also love my new hair colour - it’s exactly right! Thanks Team Shade!”

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“I have been using the Shade for over three months now. I'm very happy with the results, and no dangerous chemicals. I found just the right colour for me too. The Shade gets delivered to my door every month, a good reminder that it's time to do my hair colour again.”

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“Loved my first try of The Shade! Best home colour I have ever used!”

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“Really happy with the products”

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“Unfortunately I had an allergic reaction and the colour "light blonde" made my blonde hair darker.”

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“Love this product! I often don't have the time to go the the hair salon, but love that fresh new-colour feel! The Shade gave me an opportunity to have a salon-finish in the comfort of my own home. The colour is great (I use light ash brown), feels great and the whole process is so easy! Would recommend!”

The Shade 5 star review on 19th June 2020

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“Loved this kit!! Amazing customer service, quick postage and a quality product.”

The Shade 5 star review on 18th June 2020

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“Wow so easy to order I sent photo of my hair colour and they responded with colour I should go Fast and Easy service Product smells beautiful leaves hair so soft Great pack with everything you need”

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“I’m so impressed by the quality and value for money! Color was a little darker than expected, will get lighter shade next time:)”

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“Loved it! Maybe just a bit dark... I need something more red please!”

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“I was very happy with the speed & quality of the delivered product. The kit, especially the cape, were great. The hair Colour product was easy to use and had NO chemical smell. I loved the conditioner. My hair feels healthy and has a shine to it. I did find that the light brown colour is much darker than I expected. I will order a lighter shade next time.”

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“Used for first time today. Very happy with results and colour 5.53 chocolate brown looks great. Happy with product. Hair feels silky. Easy to apply. As I only have short hair, will only mix 1/2 mixture next time as there was a lot left over. Also it would be great if shampoo and conditioner can be purchased in bottles in future. Will definitely be ordering again. Thankyou The Shade.”

The Shade 5 star review on 15th June 2020

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“I was excited to try this product, but the colour wasn’t as good as even a L’Oréal box dye and hasn’t lasted well. Unfortunate as I liked the concept.”

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“I purchased a blonde shade for my mum, whilst the colour was gentle on her scalp, no overpowering smells unfortunately it did not cover her regrowth. The product was packaged beautifully. We are dissapointed that it didn't work.”

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“Product was easy to use, hassle free and looks great. No greys woohoo”

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“Fantastic products! Love the accessories kit, was all very easy to use. Colour was a little darker than I expected but was still happy with the products and results.”

The Shade 4 star review on 14th June 2020

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“I ordered dark chestnut blonde and my hair is now very dark brown with a hint to red theough it. I'm not very happy with the colour as I was aiming for a light brown.”

Helpful Report

Hi Angie, Sorry that the outcome was darker than you expected. There is a number of reasons why this could have happened. Please contact one of our colourists here who would be happy to assist you: https://theshade.com.au/colourist/ The Shade team

The Shade is rated 4.5 based on 1,831 reviews