The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,830 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Team, have not received the product? Cannot review. I have to give one star.”

Helpful Report

Hi Wendy, Sorry that your parcel has been delayed. We despatched your order within 24 hours of receipt. There has been delays recently with Australia Post due to the COVID-19 lockdown in Melbourne, but your parcel is on the way, and I suspect you'll receive it shortly. I have sent an enquiry to Australia Post so that they can investigate, and we'll be in touch with you when we hear back from them. I really apologise for your inconvenience. The Shade team

“Unfortunately in my case because my roots are grey & very different colour to the rest of my hair the discrepancy in colour is very obvious with the roots lighter & brighter & the rest dark”

Helpful Report

“I was very happy with my Shade hair colour which you recommended. The kit you sent was great. I will be more confident doing it myself next time. Your products are excellent. Thank you. Helen”

Helpful Report

“Hi the product was great and everything that came with it, the cape, bowl, brush etc. The online video of how to use product was very helpful. I did have a question the next day, but there was no phone number to call and I put "other" in the FAQ and my question didn't go through for whatever reason. So it is very difficult to contact you easily. I didn't really want to sign up to a subscription, but had no choice, but I guess I can easily cancel it. That wasn't my question by the way.”

Helpful Report

“Wonderful colour (especially when I use the right amount, lol) and love that it automatically sends it to me so I don't have to worry about getting more when I need to cover my regrowth!”

Helpful Report

“Hi, Very easy to use and great result”

Helpful Report

“Loved the process. So simple and the colour is amazing.”

Helpful Report

“Never received my order! Highly disappointed!!! I want my money back!!!”

Helpful Report

Hi Anushka, Really sorry for the delay. We have received notification that your order was delivered yesterday (28/9). We despatched your order with 24 hours of receipt, but unfortunately there have been delays recently with Australia Post due to the COVID-19 lockdown in Melbourne. Apologies for the inconvenience. The Shade team

“Very pleased with the results, particularly the greys and regrowth.”

The Shade 5 star review on 25th September 2020

Helpful Report

“Love the vibrant colour and no harmful chemicals is great No irritation when I used the dye Very pleased as well as economical”

The Shade 5 star review on 23rd September 2020

Helpful Report

“Love the colour, easy to apply and enjoyed the bonding experience with my daughter. Customer service excellent”

Helpful Report

“I’ve been box dying my hair for years and my sister in-law recommended trying the shade and I haven’t looked back. I love that it gets delivered to my door step and the product doesn’t smell toxic or leave my hair feeling dry and damaged.”

Helpful Report

“Great colours, my hair feels lovely, it's not dry, and although I chose a slightly darker colour, they are so convenient and easy to apply”

Helpful Report

“If I could give 0 stars I would, terrible product, even worse customer service. Do yourself a favour and go to priceline or your local hairdresser”

Helpful Report

Hi Liz, I find your review surprising given you purchased from us 3 times. Our team of colourists are available 7 days a week for personalised advice. Please feel free to contact them here if you would like some assistance: https://theshade.com.au/colourist/ The Shade team

“Hello, I order the free trial as a group of us from work was curious about this product. So, I volunteered to try first but I didn't want to be a lock in a subscription until I try the product. So i cancel the frecuency of the suscription. Craig F from support said that i need to paid full price if i wanted to try as my login dont allow to add the order again and the other order was refund. Very disapointed with the support and lack of flexibility if dont want to lock the suscription. Order 124370”

Helpful Report

Hi Fernanda, As I explained to you, we are a hair colour subscription service and the free trial is to try the product and if it is suitable, to continue on as a subscription. If it’s not suitable, you are free to change, pause or cancel your subscription. We ask our customers to acknowledge this before they place their order. You cancelled your subscription immediately after you placed your order, so we didn't accept your order and cancelled and refunded your order. The Shade team You I see that you cancelled immediately after placing your order for a free trial so as per our terms and conditions, we did not accept your order and refunded the $9.00 you paid.

“The product is a great colour for me and is very low toxicity for my sensitive skin.”

Helpful Report

“20/09/20... I had quite a bit of grey coming through ( as you can imagine from being in lockdown) so I followed your instructions to a tee ... although I received it quite quickly I didn’t actually put it in until 3 days ago ! Firstly I have to say the packaging was beautifully presented, I almost didn’t want to ruin it ! But I’m Very glad I did as I have a notoriously sensitive scalp ... there was not even a tingle ! Thrilled ! The shampoo was so lovely that I didn’t want to rinse it out ! I am very happy with the result and also the colour .... I will send a photo of me waiting while the colour developed, very exciting!!!!”

Helpful Report

“Lovely colour.”

Helpful Report

“I LOVE THE SHADE!! I have had grey hair coming through since I turned 28. It is all at the front around my face so it is so obvious. I have used a variety of home hair colour kits from the supermarkets and chemists and some have worked for maybe 2 weeks and then the grey seems to come back really quickly. Others had not worked at all and after colouring, the grey was still there and didn't even look as though I had coloured my hair at all. The only way around it had been a hairdresser which would cost anything from about $60-$120. So I rarely did that. Now I have tried The Shade there is no going back. My greys are usually resistant but I have found that if I leave it on for an extra 10 mins it works perfectly. As you can see by the photo there is not a grey hair in sight and I dyed my hair a couple of weeks ago and it is still looking great. Thankyou The Shade for saving me money and my sanity :-)”

The Shade 5 star review on 17th September 2020

Helpful Report

“This was my first time doing a home dye so I was a bit nervous at what the result could be. I have really enjoyed the whole process of my purchase, from the easy to follow website that offered me a free trial for an Ammonia & Paraben free product - to then receiving such a wonderful starter kit with everything that I needed including instructions. It was easier than I expected to do the application, smells amazing, and I am really happy with the result, so much so that I think I will now be home dying instead of going to the hairdressers (which is going to save me some money). I will be telling my friends about this product as I can feel that there is a genuine care for customers and quality products.”

Helpful Report

The Shade is rated 4.5 based on 1,830 reviews