The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I worked at a well known hair salon for a few years before having children, and every time I’ve gone to treat myself to a salon visit the colour never comes out right, with the shade I achieved the most perfect auburn from the comfort of my own home without the crazy expensive bills ontop! Never using anything else, you’ve got a customer for life!! Super impressed!”

The Shade 5 star review on 17th December 2024

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“It’s very gentle on my scalp. I love it being ammonia free. I’ve combined brown and ash brown together and the result came out great! Thank you The Shade! I’ll be coming back for more and will definitely be recommending you to friends and family. Cheers!”

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“The application was easy and no strong smell!!! I love how it covered all greys evenly and colour was spot on. I will be buying this product again.”

The Shade 5 star review on 16th December 2024

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“I'm loving the colour kit & it came with shampoo & conditioner too. All fabulous 👌 👏 👍 😍 Conditioner, repair spray & Tsubaki oil delivered today...can't wait to try them also. Great products, keep up the great work people❤️”

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“This is a great product with excellent grey coverage. I have thick curly hair with resistant greys and this works really well I have health issues that prevent me using a lot of products but this has never given me issues at all The smell is a lot more minimal and I have zero reactions for great hair colour afterwards”

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“Easy to use, I usually have a sensitive scalp, but this one doesn't irritate my scalp at all.”

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“Really love my colours and the fact no parabens. My hair looks better and seems to be less brittle. Have had compliments. Very very slight criticism… I didn’t like the colour applicator bottle. Very hard to squeeze out plus it doesn’t mix as well as the tried and tested mixing bowl and brush. But again, a personal preference. Love this and the shampoos and conditioners. (Wish we could buy a larger 500ml Bottle). Please also no pump bottles. The squeeze out ones are much safer in the shower. With other brands, they provide the pump bottles and I once had one slip out of my hands and nearly causing an accident in the shower. (Not your products).”

The Shade 5 star review on 12th December 2024

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“Love love The shade. In this cost of living crisis it ticks all the boxes in how to get a near salon look fir a minimal of the price. The shampoo and conditioner provider with the colour is extraordinary & I'm wanting to buy it permanently to replace my current ones. Thankyou so much to The Shade. ❤️😄”

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“It was so scary doing my own hair! However I was so happy with the end result that I brought more to do my 2 daughter’s hair. I’m super happy with this product!! Unfortunately the cost of 3 of us visiting the hairdresser is far too much so I am super happy to have found ‘The Shade’ as it is now affordable to have gorgeous hair!!”

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“great shade, just the colour i was after - however there is colour run with every wash but grey coverage is good”

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“I was a bit nervous to use this as I had used hairdressers for my colour for a long time. But the advice was perfect including colours and application technique. I have over 50% grey and I am brunette and the coverage was great. Will definitely use again and recommend to my friends!”

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“Cant rate it yet you ran out of something and said you would send me something else in the mail and nothing has come yet ..”

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“Hi cannot review my shade colour as yet as I’m hoping to before Christmas I will let you know when I do. Thank you Isabell”

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“I wanted to try the shade (dark brown) hair colour because I was experiencing a really itchy scalp from the one my hairdresser was using on me. What I found was that it wasn't causing any itching or discomfort whilst being applied or the day's following. So far so good, and I'm really happy with the grey coverage also.”

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“Welcoming message, easy to use, great product - my hair looks great and feels great. I just couldnt see my order history to ensure I order the correct product again.”

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“I’m 62 years old and have long red hair and for the life of me I haven’t been able to find a colour that matches what I wanted , it’s either to dark or to light , I decided to try shade after I’d been looking for awhile and I wasn’t disappointed at all , it was a perfect match to the colour they said it would be , also there is no nasty smells and my hair felt amazing after I’d finish . Thank you all for this perfect product 🥰”

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“Love the colour, so easy to use, the gloves could be a little bit bigger, but other than that, very happy with the results, covered my greys perfectly, I have another lot of colour, as I purchased 2 lots, but as soon as I run out, will purchase more from the shade in the future.”

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“Love the colour options available. A very natural looking product that stays vibrant. Easy ordering process and reliable delivery.”

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“I was hesitant to do my own colour … but this was so easy! I’m really happy with the product and will be a return customer :)”

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“I can't use ppd dyes anymore due to allergic reactions so i am happy to have found The Shade. I have maybe 15 - 20% grey hair and ordered Bellagio. It came out as a beautiful very deep, dark, chocolatey brown. Good coverage and easy to apply.”

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The Shade is rated 4.5 based on 1,828 reviews