The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,830 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love colour and I have recieved so many amazing comments”

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“Really lovely, high quality colours, easy to use, like that it shows up every 6 weeks without me having to remember! Recommend.”

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“Great quality products which leaves my hair vibrant and healthy. So convenient too.”

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“This was my first time using The Shade which was recommended by a friend.I have regularly coloured ash blonde hair, but with Melbourne's lockdown was looking to colour my hair myself with the help of my gorgeous daughter ! The kit arrived quickly and included everything you could possibly need.....except the hairdresser :) My natural colour is nearly platinum white all over , I know this as I lost all my hair 3 years ago to cancer treatment and it came back white as snow! I also have red head genes so sometimes my colours have thrown to red! I was really pleased with my online colour consultation, lovely friendly emails, but went a shade darker than advised , to Dark Ash Blonde . I chose this colour as my hair tends to lighten up quickly . I have long hair and found the the sachets supplied were enough to cover it. The dye has almost no smell , doesn't sting and the shampoo and conditioner supplied leave your hair feeling great! Very , very pleased with the outcome !”

The Shade 5 star review on 23rd October 2020

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“Have loved my experience with The Shade. I use the Light Ash Brown shade and seems to be the most natural colour I’ve been able to find in a long time - it’s still a little darker than my natural colour (my goal) but the lighter shades looks too light - it would be good to have something in between? The colour doesn’t start to fade until about 3-4 weeks and covers my grey well until this time. My hair still seems to be in good condition so definitely feels salon worthy.”

The Shade 4 star review on 22nd October 2020

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“My hair felt amazing after colouring! Love the colour!”

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“I received my trial pack and I was happy with the color quality. However I ordered a trial pack for my mum as she wanted to try the color as well. Unfortunately I received an email couple of days after saying my order has been canceled. Only because it was the same address as mine! That is very unprofessional and disappointing. I will cancel my subscription.”

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“Quick postage, great kit. Easy to use and rich colour. Very happy!”

The Shade 5 star review on 20th October 2020

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“First time user and was happy with the product and colour I selected. It was easy to use and the video on the website was helpful. I do recommend this product.”

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“Colour wasn't what I was expecting (much lighter then expected, especially in the roots) and colour comes out with every wash since. However, hair felt healthy and fresh straight after colouring and kit was easy enough to use. :)”

Helpful Report

Hi Lisa, I'm sorry the result wasn't what you were expecting. It seems that you might have porous hair given that your hair doesn't retain the colour molecules. Please see this blog: https://theshade.com.au/blogs/how-hair-porosity-affects-hair-colour/ Our colourists would be happy to assist you. They can be contacted here: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Love the colour i chose Covers greys well. I like the look of it. And the endless shine after each wash. Not at all like colour in a box from a chemist.”

The Shade 5 star review on 19th October 2020

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“The greys were starting to invade, so I decided it was time for a change. I love my natural hair colour but I thought I would take the opportunity to go darker and I love it. My hair is so shiny and looks so healthy and I am so happy with the results!”

The Shade 5 star review on 18th October 2020

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“Very poor customer service and communication manners, no post purchase care and total lack of responsibility for missing package due to company's shipping setup choices (They don't require signature on delivery so if your package gets missing - oh well, not their problem...) Great products, but due to above reasons prefer to source somewhere else. Please someone train Craig on how to communicate with customers, this experience was embarrassing...”

Helpful Report

Dear Marie, As per our email communications, if a parcel goes missing, we take 100% responsibility and will provide a refund or a replacement. In your situation, there was no missing parcel as we received confirmation from Australia Post that your parcel was delivered to your address at 1:03pm on September 24th. Once we receive confirmation of a parcel being delivered, our responsibility ends. I'm sorry that you feel you were entitled to a refund or a replacement, but in the 13 days between when your parcel was delivered, and when you contacted us, any number of things could have happened to your parcel, none of which is the responsibility of The Shade. I'm sorry we can't help further. The Shade team

“Excellent product with the included accessories. Good on time service, reasonably priced”

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“Very happy with the product. I am allergic to hair dye and whilst i have a little reaction it is only about 10% compared to using other product, even ones that are supposed to have no nasties!!! My hairdresser applies for me about 4 times now and she is impressed with the product and how it holds its colour.”

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“I was very disappointed with the result. I purchased light ash blonde that stated that it would have no red in it, but my hair didn’t come out ash, it definitely has a red tinge to it. I just don’t think you can get salon quality colour at home.”

Helpful Report

Hi Dee, I'm sorry you didn't get the result you were looking for. Ash colours neutralise warm tones, so there must be an underlining reason why there is a red tinge. Please contact one of our colourists here who would be happy to assist: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Happy with the service and product Thanks The Shade”

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“Awesome results, longer lasting than the salon.”

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“I have tried your product and impressed with it. It doesn’t have any smell and it’s gentle. The colour is nice and even. I am also very happy with the colour kit. Very thoughtful and professional. The quantity is generous. I would recommend to anyone who does hair colouring at home. It’s absolutely value for money so worth it!”

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“The colour was great! However I had an allergic reaction. I scratched for days, blistered, burnt and lumps. Unfortunately not a natural hair day :(”

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The Shade is rated 4.5 based on 1,830 reviews