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The Shade Reviews

4.5 Rating 1,916 Reviews
87 %
of reviewers recommend The Shade
4.5
Based on 1,916 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

I love the toner I purchased. Suits my hair colour perfectly and the oil made my hair so soft. Thanks to the team at The Shade :)
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So good no itchy scalp and good grey coverage.
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I will never use anything else again! So impressed with the whole kit. From the packaging to the quality of the products, it almost made it fun to colour my greys! Blended perfectly and looks so natural. Love it!
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Love the way it makes my hair feel. My five year old granddaughter daughter said while I was putting the colour in that smells good, not strong smelling like supermarket ones.
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Love this formula, I started with Darkest Ash brown lovely shade but a little too dark for me , I use Dark Ash brown and it’s perfect. I am so happy I have come across this , it’s easy to use and It’s Natural! So now I have taken up on there subscription and get an automated delivery . Well done The Shade 10/10 from me .
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Very pleased with my colour and the way it has taken though I'll need the stronger developer on the roots that are completely grey. Nice and natural colour
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Very happy with the consultation and colour and buying the extra pack of accessories was worth it.
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I haven't yet use my colour yet
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I love this hair colour. It doesn't smell overpowering. It lasts well and has great shampoo and conditioner with it.
The Shade 5 star review on 8th August 2023
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I love it!! Super easy to use and apply. I didn't give it five stars because the colour was too dark for my taste (probably I'll give it four and a half), but I would like to try again with a lighter shade. If you are not sure, try it is so valuable and easy to do it yourself.
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Very lovely colour. Love that it's ammonia free. My hair feels and looks great 💯
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Was not effective on whites even with the 27 vol developer.
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Hi Sahana, Thanks for following up and I hope you are well. Sorry to hear that you didn't get the grey coverage you were after. It is quite rare for the 27 vol developer to not cover greys properly, as it is specifically formulated to cover resistant greys. I would encourage you to try again and next time to add some heat to your roots for a minute or two with your hairdryer, which will help soften and lift the cuticle on your greys, which helps the colour enter to be deposited within the hair too. Pop a shower cap on your head during the colouring process too, as this will help retain heat and soften and lift the cuticles of the hair which will then allow the colour pigments to enter to be permanently deposited within the hair. The above approach has been effective on even the most stubborn greys, and I am confident that it will work for you as well. I am happy to arrange to send you another colour kit at no cost for you to try the above approach. Are you happy with the overall colour? Please confirm if you were happy with the colour result in your lengths, and then I will arrange to ship out a free colour kit so that you can try adding some heat to get better grey coverage result. I hope that helps and please let me know if I can help with any other colouring questions or concerns - I am always happy to help! Marco
The shade hair colours last so much longer than box colours and feel so much nicer in your hair. The colour is nice and vibrant and so easy to apply. Once mixed the solution is nice and creamy with no horrible smell. Highly recommend
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Great product, and easy to use
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The colour is nice and it lasts a long time. It doesn't dry my hair and leaves it shiny.
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The quality is lovely the fact it hasn't any harsh chemicals but the colours are not described correctly. The Ash Browns throw a lot of red under artificial lighting it's actually in the colour itself. Corresponding with them I've been incorrectly guided twice and was told to purchase a colour which ended up several shades too dark and no way near my natural hair colour but I had to bear the costs, I'm not sure if they actually read through or rush through their correspondence.
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Hi Nadia, I'm sorry you weren't happy with your colour. Please note that we can only recommend colours based on the information that you provide to us. You advised our colourist that you want to purchase a dark brown colour without warm tones so we recommended Toscano 4.1 Dark Ash Brown. The ash neutralizes warm tones. You instead used Siena 5 Brown which brought out natural warm tones in your hair. We then sent you 2 complimentary tubes of Trento 5.1 Ash Brown, which is what we would have recommended if you wanted to lighten from level 4 to level 5. Ash browns contain zero warm tones. Once again, we can only recommend colours based on the information you provide us. You advised us that you natural hair colour is dark brown, so we recommended a dark brown to you. Wishing you the best! Marco
I did 2 bleach baths then used light ash blonde on advice from The Shade colourist and my hair turned out orange/gold. Sent 2 emails with photos asking what’s the best thing to do now going forward and never got a reply. I had to actually go into Hairhouse to actually get expert advice
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Dear Mandy, The most recent email we received from you was literally just pics, without one written word. Our colourists are very busy, and if we receive an email like yours with no text whatsoever, just some photos, they are unable to reply. If you would like a written response from our colourists, then you would need to facilitate communication by including written communication, not just pics. Regards, Marco The Shade
I love this product. The key for why it worked for me is consultation online first so you know exactly the colour you are after from experts, the ease of application of product and most importantly the end result of a beautiful colour with your hair feeling and looking fantastic at the right price - I highly recommend The Shade, the end of Salon hair colour for me - Irene
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Im loving my hair colour. It’s been 2 weeks after colouring and no greys or fading. I’m impressed and I will become a member. Very easy to follow. The shampoo and conditioner is awesome.
The Shade 5 star review on 16th July 2023
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Very happy with my purchase. Wasn't sure of the right colour but the customer service people worked with me to finally decide on a shade. Love the colour and also the extras that I purchased as a bundle to make application easy. Have had good comments on my color even from a hairdresser. Much cheaper than my regular salon application. Will definitely use this option in the future.
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The Shade is rated 4.5 based on 1,916 reviews