The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,831 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour a bit darker than I expected (compared to the colour-equivalent of my previous Olia shade). Good quality, minimal stinging. Excellent grey coverage.”

Helpful Report

“This product is the best ever. I have been going to hairdressers all my life and I am nearly 60 but last year I thought this is the last time you will ruin my hair and after investigating found this product. No one can believe I do it myself and looks amazing. I use the Mahoney brown all over then every month just the brown No 5 for the regrowth I am saving a fortune and my hair looks amazing so no more hairdresser for me 😊😊😊”

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“Very helpful tools kit for coloring hair”

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“The Shade is a great service! I really like the equipment that can be reused each time, reducing waste, and the fact that I don’t have to absorb so many chemicals to cover my greys. I find the coverage and staying power of The Shade colours excellent. I’ve also managed to transition to lighter and darker shades without a weird “two tone” look. Recommend!”

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“I just wanted to email with feedback regarding my hair colour. I received it so quickly and couldn’t wait to try it out. Firstly, the smell was great - not at all ‘chemically’ like a lot of colours. Secondly, using the developer before putting the actual colour in definitely helped with my greys. Thirdly, it was so easy to put in my hair - I was thinking it would be a long and tedious process and it was far from it! Lastly, the colour is AMAZING! Absolutely love, love, love, LOVE it! I also love that I don’t have to think about it now and in 5 weeks it’ll just arrive in my letterbox - how amazingly easy!”

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“I am very pleased to do this review! I developed an irritation on my scalp for dyeing my grey hair for many years and I struggled to find hair colour that won’t irritate my scalp. This is a total game changer for me because not only my scalp is not irritated anymore I can now also not wash my hair longer! And how easy to change your subscription, very user friendly! One of the many happy customers here!”

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“Great colour and so easy to use. Highly recommend”

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“Fast delivery. Product easy to use. Very little drip. Fantastic results. Very rich colour with excellent grey coverage - better than the chemically laced stuff. I'm going to be a regular now. I used the brown-black colour with great results. Highly recommend. Best hair colouring product I've ever used.”

The Shade 5 star review on 22nd February 2020

Helpful Report

Thanks so much Marcia, thrilled that you got a good result with The Shade x

“This product is amazing, it's just like a salon colour for a fraction of the price. The process of choosing a colour is very easy & my chosen colour was perfect. Unlike chemist colours, my hair felt so soft afterwards & smelt great too!”

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“Beautiful colour, dyed the hair well.”

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“It’s very good but I think I will get a dark brown next timev”

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“I went from a dark brown to a light ash blond and love the results”

The Shade 5 star review on 11th February 2020

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“I have now enjoyed The Shade home colouring product four times and can say it is beautiful! I love the broad selection of colours (I have found the one I love for now!), love that it colours, and keeps coloured, my scattered greys, and that the subscription rolls over. My scalp also doesn’t sting anymore when the dye is applied, which of course I always found very irritating and worrying with my old hair dyes. This brand is a winner and I highly recommend it!”

Helpful Report

Thanks for your kind words Elisa, so glad you like it! The Shade team

“Unfortunately I have very sensitive skin and was highly allergic to this product. I forgot to cancel the subscription and now have an extra one I can't use.”

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“Goes on easily ,plenty of product supplied , really great coverage especially on hard to colour grey absolute value for money . Im definitely sold on it ! Also hair doesnt feel dried out and tortured after use”

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Thanks so much Gina, so happy you like The Shade! The Shade team

“Hi i recently tried your hair colour. I'm not satisfied with the colour did not think it would be THAT red. My roots and ends seem straw like in texture. I'm sorry but I think I will cancel my next order. Thanks. I have added a before and after photo for your perusal. Regards.”

Helpful Report

Hi Tamara, I'm sorry your colour didn't turn out as expected. I recommend that you contact one of our colourist here, and they would be happy to give you personalised advice: https://theshade.com.au/colourist/ We would love the opportunity of helping you get a colour that you're happy with. I hope this helps! Regards, The Shade team

“Loved the results, my hair is healthier with shine and a nice even colour. Easy instructions and the whole process was easier than box colours. The colour didn’t leak when my hair was wet over the coming days (something I’ve experienced with red hair constantly). So very impressed!! Only downside was the brush handle snapped the first time I used it.”

Helpful Report

Thanks for your photo and kind words Carly. Thrilled that you are happy with the result. Your hair looks great! Sorry about the brush; I'll put another one in the mail for you. The Shade team

“This is the best! The trial kit is very professional. It has everything you need. The colour box is amazing. Barrier cream to stop colour from getting on your skin. Awesome colour. And the most amazing shampoo and conditioner. My hair was in quite bad shape from being blonde and this colour has brought my hair back to silky. I love the smell too. Like a high end salon. I felt totally pampered even though I did it myself. Cannot recommend enough! I've had so many positive comments on my hair colour today.”

The Shade 5 star review on 3rd February 2020

Helpful Report

Thank you Allanah, so happy that you are happy with The Shade!

“I followed the instructions but my hair didn’t come out the same colour as it did in the picture”

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Hi Suzi, I'm sorry your hair didn't come out the same as the photos on our product page. There are a number of factors that could have caused this. Please get in touch with with one of our colourists here who would be happy to give you some personalised advice: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Great service and fast delivery, very happy”

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The Shade is rated 4.5 based on 1,831 reviews