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The Shade Reviews

4.5 Rating 1,828 Reviews
87 %
of reviewers recommend The Shade
4.5
Based on 1,828 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

Oh my god so lovely it was done and no mess to clean up :) lovely colour too
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I love this hair colour. It doesn't build up over time like other hair colours requiring you to re-set after a while as the shade of your hair gets darker and darker. This one gives me perfect colour every time and gives my hair bounce.
The Shade 5 star review on 15th November 2021
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I am happy with the product. I am using it for more than a year - no reaction/allergy. I was colouring my hair myself during lockdowns but as the various lockdowns were lifted, my hairdresser does it for me. I have longish curly hair and it is much easier if she, with her experience, colours my hair. Easy product to use otherwise and I recommend it.
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Came across The Shade during COVID lockdown in QLD 2020. So glad that I did, the colour match is exactly the colour I love. Great grey coverage and so gentle on my scalp. Definitely recommend anyone tries it
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I love The Shade hair dyes! Very gentle, no stinging scalp. Hope you do a streaking kit with cap one day, would be great! I have to buy that from another company after I do my roots with your dark ash blonde.
The Shade 5 star review on 14th November 2021
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Absolutely loving the coverage and ease of using the Shades products
The Shade 5 star review on 10th November 2021
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I tried The Shade on the recommendation of a friend. It was easy to submit my query and photo and I received my colour consultation in no time. Communication regarding the delivery of my order was excellent and I received it promptly (given current postal delays). I was SO impressed with the product. It was so easy to use and I was beyond delighted with the result. The colour looks great and my hair feels amazing. I'm so pleased that I won't be going back to salon colouring in a hurry, even though we're now out of lockdown.
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šŸ˜ Ladies..one of the best products I have ever used, Colour is superb, everything is in the Kit, easy to use, will be purchasing again, well done, great product, that actually works šŸ‘šŸ‘
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Great product and gives me a fabulous colour People donā€™t believe I put in myself
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Shade was a great colour , easy to use and left my hair soft and shiny
The Shade 5 star review on 31st October 2021
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The colour Copper Blonde was nothing like it describes. Shouldā€™ve been called ā€œRonald McDonald Redā€ as this was closer to what my hair looked like. Cost me over $250 to have professional Hairdressor fix my hair!!! All I say is Use The Shade product with caution!!!
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Hi Vicki, So sorry you weren't happy with your colour! We would have been happy to send you a free colour kit with a colour blend which would have balanced the warmth and given you a different, softer, colour result but unfortunately this is the first time we have heard from you. It is generally quite straight-forward to counter-balance and reduce unwanted warmth with a cool based colour. The Shade team
I am very happy with how my hair colour turned out. Looks great and covered my greys and old colour perfectly. I was a bit disappointed that I sent a question in to the colourists and never got a reply, but I went ahead with colouring anyway and was happy with the result. Also, because I have very short hair, and because I read on The Shade's blog about using half a tube of colour and half a sachet of developer to cover greys, I did consider doing that but decided against it because I hadn't used the product before. When I squeezed out the colour, it was all pearlescent white except for the last two CM which were brown so now I'm not sure if it's actually advisable to use half a tube of colour, and half a sachet of developer, or if that would affect the result
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I love my colour it was exactly what my hair dresser was doing and cost me a arm and a leg. Thank u so much the shade it is beautiful and easy to apply.
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3 weeks on and still donā€™t have my colour delivered! NOT HAPPY, will be out of lockdown now and just head back to a hairdresserā€¦.
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Hi Rosa, Terribly sorry for the delay of your order. We despatched your parcel within 12 hours of receiving your order, but unfortunately it got stuck in the black hole which is Australia Post. Once it's in their hands, it's out of our control as to a delivery date. I will send a replacement order to you today via Express Post. Really sorry for your inconvenience. The Shade team
Excellent website, great kit and instructions and amazing results. Already recommended to a friend who has also purchased! Thank you life savers!!
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This product is of the Highest quality the colour, the developer, the shampoo, and conditioner. The result I have achieved at home is the best I have ever had and better than the salon. The product is so easy to use. The colour selection is amazing backed up by excellent customer support who answered every question and offered excellent advice. I have been using it for over 2yrs and the colour I have is closest to my natural colour. It makes me feel like me again.
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Better later than never! Just did my colour and I love it thank you the shadeā™„ļø
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Hi Inga, So sorry it took so long to receive your order. The delay to your order, and other customers' orders have been quite ridiculous, even considering the COVID situation. I really hope delivery times will return to normal. The Shade team
I chose a shade lighter than previously used as I am 100% grey. Very pleased with the result and colour. Thank you. PS: Sorry I don't have a photo.
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Great product, great service and really feel happy with the colouring system. The shampoo and conditioner are brilliant!
The Shade 5 star review on 11th October 2021
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I am more than happy with my colour. As a firs time home colourer i was a bit worried, but the things supplied were great and the instruction were easy to follow and I did a good job.
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The Shade is rated 4.5 based on 1,828 reviews