The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was great and easy to use. Definitely needed multiple packs for long hair. Colour was however still very warm tone and my roots were orange, so that was a bit disappointing. Would be great I you sold toner.”

Helpful Report

Hi Denise, I'm sorry you didn't get the result you were looking for. Please contact one of our colourists here who will be able to assist you: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Consultants extremely helpful, I will always buy my hair colour from shade now, just perfect in every way, thankyou so much 🙂”

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“I couldn't have asked for better service all around from The Shade. Everything was so easy from making my order to receiving it in the post. I now finally have full coverage of all of my stubborn Gray roots. I am now a very happy Subscriber. 😊”

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“Love their products, their customer service i could easily put on hold for a bit or change my colour selection, totally recommended.”

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“I started using the Shade during a serious illness that affected my hair. I wanted a gentle non chemical colouring system. I found it in the Shade.”

The Shade 5 star review on 29th December 2021

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“I love The Shade; it's easy to use and my hair looks and feels great! I only wish I could bulk buy, which would reduce the environmental footprint by having less single-use packaging and less shipping.”

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“Love the colour copper blonde so easy to do”

The Shade 5 star review on 27th December 2021

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“I love the shade it’s come out beautiful but made my hair dry”

The Shade 4 star review on 27th December 2021

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Hi Phannee, We're very glad to hear that you are happy with your colour, but sorry that your hair is feeling a bit dry. We recommend Tsubaki oil (100% pure Camellia Japonica oil) for dry hair. It suits all hair types and is brilliant for restoring strength, moisture, softness and shine to hair. It is a lightweight pure oil, which is easily absorbed by the hair and skin, and it is full of beneficial components such as oleic acid, proteins and glycerides. It is a deeply nourishing nutrient-rich oil that is free from fragrances, colourants, silicone and mineral oil. It is very helpful for dry hair (and it's my all-time favourite hair oil!). Camilla x Colourist - The Shade

“I love it, people have been asking me what I did to make my hair look shiny and healthy,”

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“Such beautiful colour, so easy to use, always perfect and shampoo and conditioner smell fabulous”

The Shade 5 star review on 22nd December 2021

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“Love the product, great colors”

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“I love this product for my hair and face. It’s going to replace my Le Mer cream.”

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“Everything you need in one little eco friendly box. First purchase adds a mixing bowl and comb to assist with mixing and then applying this super safe and very effective colour to ones hair. Deliveries always on time and notifications of delivery are welcomed beforehand as a reminder. Very happy with this product.”

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“Only did 1 star as I had to put something Unable to review still waiting for delivery”

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Hi Helen, I'm so sorry for the delay with your parcel. We despatched your order within 24 hours of receipt. I have checked the tracking of your parcel, and it seems as though it's been lost in transit. I have just arranged for a replacement order to be despatched via Express Post. Very sorry for your inconvenience! I hope this helps! The Shade team

“This is an awful hair colour. Doesn’t cover greys. Gives off orange tones. Not even near the colour advertised. Smells really bad. Made me sick as I react to chemicals”

Helpful Report

Sorry that you weren't happy with your colour. We use a 20vol developer which can lift by two colour levels. Brassiness (orange tones) can be seen when you select a colour outside of the two level range as the colour can not lift enough to achieve a true colour result. The brassy colour pigments which are naturally ocurring in the hair have the largest colour molecules and they are the last pigments to be lifted out of the hair. If the colour you choose is out of range, then we would expect to see a brassy colour result, which is why our colourists are available 7 days a week to assist with colour selection. They consider your natural colour, current colour, treatments and colour goals and can recommend a colour or process to achieve your colour goal, or advise why that might be difficult to achieve and make other achievable suggestions. I note that you didn't ask our colourists for a colour recommendation, and you didn't use our online colour consultation which only recommends colours in range, nor did you contact our colourists, so it seems that this all went wrong in the colour selection stage.

“Love the colour, was exactly what I was hoping to achieve, have had a lot of compliments about it 😊”

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“I love love love this system and the product is awesome. I specifically was after a hair colour that was cruelty free and looked great; The Shade nailed it! The regular order system sealed the deal for me, no longer do I have to try to remember in advance of looking in the mirror and thinking I need to get my hair done - this is delivered to me on time, every time!”

The Shade 5 star review on 22nd November 2021

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“My home colour experience has been great! It is no trouble for me to do it myself and the colour turns out just how I would like it to be - Sienna Brown. I have used "The Shade" now for about 6 years and am thrilled with the results. My (49) daughter also uses the same colour and finds it easy to use. My photo is not my best as I was looking at a Birthday card I was given. I am (74) with wrinkles but my head of hair shows up well. Margaret”

The Shade 5 star review on 21st November 2021

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“Colours are beautiful and my hair feels great. The Team are easy to contact with good advice provided. I'm able to change my colour and the frequency of my subscription easily. Been using for over a year now.”

The Shade 5 star review on 20th November 2021

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“Perfect colour and application tools! Love it! My husband applied it and even though we made a mess, it was an easy process and the colour came off my skin with the barrier oil easily!”

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The Shade is rated 4.5 based on 1,828 reviews