The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

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“Amazing service which helped me pick the perfect colour , as I had previous highlights I was growing out. Fabulous product hair looks so good will continue to purchase.”

The Shade 5 star review on 8th October 2024

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“I seriously love this website! The colours, everything. It’s so quick and easy to do your own hair at home. Being able to speak to a colourist when you need and it gets shipped right to your door as often as you want. I’ll never go to a salon again at this rate!”

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“Mixed 2 colours, 8.1 Ash Blonde & 901 Lightest Ash Blonde, very happy with the result.”

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“Very impressed. Colour and developer was a thick creamy consistency so did not drip everywhere. Grey coverage perfect. Colour so bright and glossy. My hair feels soft and manageable, not dry as with previous hair dyes. Looking forward to see how long colour stays vibrant. Very happy with this product.”

The Shade 5 star review on 6th October 2024

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“I just wanted to say a massive thank you to Camilla for your help and colourist advice for my hair colour. Over the past 12months (for reasons unknown) previous at home hair colours were coming out uneven, often patchy and clinging to certain areas of my hair, not just the roots. A couple of months ago I had my hair coloured by a hair dresser, in an attempt to have an all over colour (successfully) done by a professional, but had the exact same thing happen. It made me realise that it wasn't my technique or even colour/brand etc. but my hair. After emailing Camilla and using her suggestion I made my first purchase with The Shade and coloured my hair. I am so happy with the result! The colour is just what I was after and it appears even, something that has eluded me for over 12months! I will not use another colour system again! Due to the shortness of my hair I was able to use only half which means I can get two colours from one purchase! I have my sons year 12 formal coming up and was dreading what to do with my hair. I'm so glad I discovered The Shade which has given me confidence back (in now having multi-coloured hair- unintentionally). My hair is a little damaged from previous lightening (which was done after the issues of my inconsistent colouring, so isn't to blame for that) so now I will focus on trying to get it much healthier.”

The Shade 5 star review on 3rd October 2024

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“Colour was beautiful, I don’t like that you have to apply to dry hair I don’t feel like it distributes as well on dry hair but overall the colour was really nice and lasted! No irritation or itch or bad smell was very easy to use x”

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“Love this product, does what it advertises and some. I get lots of compliments. I've been letting everyone I come in contact with who asks about my hair know who THE SHADE is, alot of people haven't heard of your company yet in New Zealand.”

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“I’ve been using The Shade for a couple of years now. I love the chemical free products that promote hair health. Its great using the 27 Vol with my colour for a little extra coverage with stubborn greys. Being able to manage subscriptions and colour choices are helpful. The team are supportive and informative with advice on achieving your best results at home xox”

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“Not the colour that I thought it would be it turned red instead of the brown I wanted but still like the quality of it”

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“The product arrived quickly and ordering was fairly straightforward. This was the first time I had dyed my hair and although I went through the consultation process the end colour was not any lighter than what I originally had (although was intended to be two shades lighter) but has a strange slightly yellow tinge.”

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“Awesome products, same colour every time. I can always trust I’ll get a good even colour.”

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“Trust the advice of the colourist. I have been a long user of commercial professional dyes, so my challenge was remove the brassy warmth and gold tones out of my hair without having to go to a salon for advice. The advice on the 6.1 and 7.1 duo was spot on. Worked a treat to cover my white white roots and am super happy with my shade.”

The Shade 5 star review on 23rd September 2024

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“I had one of the best colours so far on the first week of colouring. However, on the second week my hair was back to how it was- grays were back and hair was super dry although I followed the colourist's advice and all. If you tell me where I got it wrong, I am willing to give it another go because I like the natural ingredients used. Thank you!”

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“Hi Shade, Wow without a doubt best toner I've ever used and I am 60 yrs old now, awesome product will never be purchasing anywhere else now. Thanks Natalie 😊”

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“Very happy with my choosen shade, not to mention the money I'm saving by not having to go to the Salon, A+ 😊”

The Shade 5 star review on 19th September 2024

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“Would highly recommend shade colours amazing, on my 3 week and has not faded like colours I have used in the passed.”

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“I really LOVE The Shade! I had grown out my hair to my natural colour (see first pic) and worn it proudly for over 5 years. But I really wanted a change. With the help and advice of Camilla, Colourist at The Shade, I choose the colour duo - Napoli 7 Dark Blonde and San Remo 8.13 Light Ash Golden Blonde. I only used the #20 developer and it worked a treat. The process was really easy but, best of all, I just love the result (see second pic). The colour combination works really well with my curly hair and it has a multi-dimensional finish - not flat. My hair feels lovely afterward, too. Thank you so much.”

The Shade 5 star review on 16th September 2024

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“It is my first time using the 27 volume developer for grey root coverage and it was not great. Not sure why...”

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Hi Deborah, I'm sorry you didn't get the grey coverage you were looking for. Please don't hesitate to contact one of our colourists here who can assist you with this: https://theshade.com.au/colourist/ I hope this helps!

“Used shade Ash Brown. Usually go for light ash brown but fancied a darker shade. Really nice finish. No warm tones either. Easy to use. Been using for a few years now. Glad to have found the shade. Saves so much $$$ and love all the colour choices :)”

The Shade 5 star review on 15th September 2024

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“Love the hair kits and how affordable they are and convenient for people that work and can’t make hairdressing appointments.”

The Shade 4 star review on 15th September 2024

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The Shade is rated 4.5 based on 1,828 reviews