The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,830 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

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“Vibrant two toned colour. I love it! It’s safe, Doesn’t sting on application. Nice touch that cape, bowl etc are supplied with first order. Reasonably priced.”

The Shade 5 star review on 2nd September 2020

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“I’m loving it”

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“Just love the results. My hair looks like it was professionally coloured and was so easy to apply. Highly recommend.”

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“Great product. Great price. Always arrives on time. Love it!”

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“Great product and perfect colour too. No eye watering chemicals and a really pleasant fragrance. Left my hair soft and shiny. Really thrilled with my order.”

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“I love the colour. So easy to use the shampoo and conditioner smells amazing.”

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“Unfortunately I have not received it yet . It was ordered on 10th August and dispatched on the 11th. I sent messages and email asking for date of delivery.”

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Hi Virginia, We have just sent you an email with Australia Post's reply to our enquiry to them about your missing parcel. While not conceding they have lost it, they cannot locate it. I will despatch a replacement parcel to you today. Really sorry for the inconvenience. The Shade team

“Website fantastic and easy to use. Shipping was fast and efficient with great packaging. Equipment easy to use & directions easy to follow. Colour Shade is beautiful and vibrant.”

The Shade 5 star review on 31st August 2020

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“I've been using the Shade hair dye products for about a year now and would highly recommend them. The intial free hair dyeing kit is high quality and it's still in perfect condition now. the hair dye i find gives me complete, effective grey coverage without irritating my skin in any way and the monthly payment and delivery service as well as changing account details is really user friendly. five stars :)”

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“Very satisfied customer. Have used this product 3 times with great results. Hair and scalp look and feel healthy. Very happy with company, their consultancy support, their on time dispatching and subsequent delivery of product. Thank you.”

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“Quality is amazing. The shampoo and conditioner also leaves my hair really soft, healthy and shiny!”

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“The packaging, quality and smell of the product is outstanding. I love all the tools that are included which make it so easy to use, my only concern is that my hair seems to fade color with every wash and I can even see my towel stained after each wash.”

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“Loving how easy this has been to use. It’s so soft and gentle on my hair”

The Shade 5 star review on 30th August 2020

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“Pleasantly surprised by this product. Normally non-toxic hair dyes leave my hair totally brassy and this is the 1st one that gave me a great colour and covered my greys as well. So well done - great product!”

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“For someone like me with damaged,dry,frizzy curly type hair 🙃 it's hard to find a colour that works well (not needing 2 or more bottles) Wow is all I can say and Thankyou Shade no smelly colour when mixing in bowl, thick product. Covered my whole head,and if you mess up you have the pre oil and wipes to the rescue!!! All the other stuff in the trial pack offer was awesome too. I would recommend this product for all those who have difficult hair. Leaves hair feeling like you've just left salon. Recommend the shampoo and conditioner too leaves my hair like new again.. 2 weeks later and still amazes me..”

The Shade 5 star review on 29th August 2020

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“This is a really handy service to have during lockdown. Choosing my color and subscription was easy and the delivery was quick. Using the product was simple and I loved the result. My man thought it was my natural hair colour! I used the Capri blonde to pre-lighten my hair for purple hair and it worked an absolute treat, although I may go up a level for next time. My hair feels really soft and healthy. Thanks!”

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“The color I selected was much darker than presented in the photo advertisement. I have changed my color choice and will wait on the outcome of the next application to determine if I continue my subscription.”

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Hi Miriam, Sorry your colour result was darker than you expected. Please see this blog: https://theshade.com.au/colouring/my-colour-result-is-darker-than-i-expected-why/ If you need some assistance from one of our colourists, please don't hesitate to contact them here: https://theshade.com.au/colourist/ The Shade team

“What can I say! Great service, great products and I’m really satisfied. So glad I found the shade as my hair looks and feels so much better.”

The Shade 5 star review on 26th August 2020

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“Love this hair colour. I will not be using anything else!”

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“I found the experience good. I have stubborn grey so I followed your advice about using the extra developer once I did that and coloured my hair I had no grey showing. I would recommend your product.”

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The Shade is rated 4.5 based on 1,830 reviews