The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

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“Excellent colour. Lasts well. Easy to apply. Recommended!”

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“I use to use another product for 25 yrs but I changed over about a year ago and love the product Thank you”

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“I love the way that my hair feels after using my colour from The Shade. Very happy that I don't have to worry about remembering that it's time to colour my hair. It just turns up in the mail ready to go at the right time!”

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“Easy to use. Good quality product.”

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“This is the first time I’ve used a home colouring kit. I am tired of spending a fortune on salon charges. I am so pleased with the results, I felt like I’d just stepped out of the salon I will be using this in the future. My hair is a lovely natural colour and has been left so soft and shiny, I can’t recommend enough”

The Shade 5 star review on 3rd June 2022

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“Loving the colour , the smell and how good my hair feels . My friends have commented on the colour and say it looks much better than what I was using before which was a supermarket brand. It was lovely to be able to get advice on what colour duo to use from a consultant before purchasing.”

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“Very impressed with the product quality, supply timeliness and ease of purchase. The colour I picked did produce a bit of a darker shade than expected, however the outcome was still lovely.”

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“Great product! It's a bit daunting buying hair colour on the internet for obvious reasons but I don't have time (or honestly the patience) to sit in a chair. My last hair (foils) took 4 hrs. I opted for Chocolate Blonde which in my hair came out as a dark red which is a fun colour. I loved the dramatic change. I've included photos these were taken under the heat lamp so show the end result as closer to how it looked in real life. The last photo was in average bathroom lighting. It covered my greys and is lasting really well considering I wash my hair everyday. The colour has faded into more of a soft brown which is nice. Definitely will buy again - to have new hair at home in 35 minutes is fantastic. The packaging and product is great and the conditioner that came with it is amazing so will have to buy that too!”

The Shade 5 star review on 31st May 2022

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“This product is amazing, I have spent thousands at the salon and will come out with my greys still showing but this product has given me complete coverage even without the use for the pre softener!”

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“It is a perfect color. There is still so much packaging though!”

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“I absolutely love this product, as well as thw great colour range and the ease and simplicity of colouring my own hair, no drip, no smell, everything you need in the kit. My hair ALWAYS is complimented on once done. All of this is huge in itself, however the other big benefit is the savings I have made by not having my hair coloured at the hairdresser. No waiting around. To be honest for this product I would give 100000+out of ten. I am currently using Chocolate Blonde brilliant. Have never had one negative comment, or thought from your fantastic product. Hair always looks great. And the fact you can pause your repeat delivery then restart. What can I say but thank you 😊 💕”

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“I have been using shade for a few years now and I love the products. I am super sensitive to hair colour and I have almost zero reaction to the colour. My hairdresser is also impressed with the products as she puts it in for me. Karen Hinton”

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“I can’t go past this colour! And the care products - the shampoo and conditioner - are fantastic, too!”

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“I’ve been using The Shade for at least a year, is so easy in so many ways, to choose your colour, to change your colour, to dye your hair at home just by yourself. I love that you get the product at home so fast. Also the free kit is amazing, I feel like being in my own hairdresser! Love it!”

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“I received the bleach and a colour. Last night I bleached my hair to get rid of the current colour, followed instructions, left it for the required time, and then washed it off. The bleach hardly got rid of any of the colour, so it is likely a waste of time even putting in the new lighter colour. I will attempt this tomorrow - after the required 48 hours, and see how I get on.”

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Hi Kylie, Our colourist sent you a detailed email on May 1st in which she mentioned" "Please bear in mind that sometimes people need to repeat the bleach wash process to lift out all the darker pigments in their hair before they can recolour with a lighter colour". Please don't hesitate to contact one of our colourists again at colourist@theshade.com.au if you need any additional assistance. Best Regards, The Shade team

“I will save thousands of dollars. I got 6.1 light ash brown and so many compliments ....freedom from hours of my time sitting in hair salons and no hair breakage . What a brilliant idea THE SHADE !! As women we already pay more just for a hair cut but THE SHADE has made it all possible : bargain and shiny smooth frizz-free hair plus natural brass-free hair colour. I cannot thank you enough.”

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“This colour service is a game changer. Going from blonde to copper and I can now do my hair at home. Feels so good to save money and time and have control of the outcome. After a few disappointing visits to my hairdresser and parting with $350 for each appointment, I was really looking for a change. The quality of the colour itself and the unbelievable service and education you get speaking to the support team is really outstanding. I love how my hair looks and feels and I have The Shade to thank for this!”

The Shade 5 star review on 22nd May 2022

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“Hi, I was very happy with the products supplied, the only feedback I have is one of the reasons I color my hair is a couple of greys at the very front, I colored my hair 2 weeks ago and the color has already come away from the trouble greys, even with the grey softener product”

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Hi Kirsty! Thanks for getting in touch and we are glad to hear you are generally happy with the product. Some greys can be particularly colour resistant, unfortunately, and we're sorry to hear that the colour coverage didn't last over some of your greys. It would be helpful if you applied heat with your hairdryer just in the areas where you have the most stubborn greys the next time you colour. We are happy to send you a free colour kit so that you can try that approach. If you would like to proceed with that, please contact Support at support@theshade.com.au who will arrange it. The Shade team

“I got the silk noil hair towel and tsubaki oil. Which transformed my hair, I have bleached curls which takes a lot of maintenance. These products helped make my hair routine so much easier. Left my hair extremely soft, shiny and bouncy.”

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“I have enjoyed my shade colour. I am orry I can no longer purchase the shade colour, as my health has declined and I can't colour my hair. Please stop sending me the shade hair colour. Irene Lister”

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Hi Irene, Thanks for getting in touch. I have cancelled your membership. Thanks for being such an awesome customer, and we wish you all the best in the future! The Shade team

The Shade is rated 4.5 based on 1,828 reviews