The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product! Left my hair feeling hydrated and healthy, colour is beautiful. Will definitely be re-ordering again and again.”

Helpful Report

“I liked the idea of doing my own color and toner at home but ended up being disappointed with the color that was recommended for me. I have a dark blond natural color and I wanted to remove the warm tones but found the toner I used to turn my hair more brunette and coppery.”

Helpful Report

Hi Jasna, Sorry you weren't happy with your colour. We are happy to provide a free colour so you can try a different colour, as we would like you to be happy with your colour. I see that you coloured with a semi-permanent colour, so that will wash and fade away and then we are happy to help you find a colour you are happy with. Please contact our colourist and we can arrange that for you. Thank you!

“I haven't considered any other hair colour since I discovered The Shade. Always great results and my hair feels so healthy, the colour is perfect.”

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“Absolutely thrilled with the result from my first purchase from The Shade. Such a beautifully rich shade of brown and gorgeous hints of gold within. So easy to use, covered every grey hair perfectly. I have had so many compliments on this shade and the glossy shine of my hair! Thank you for such an amazing product!”

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“Love it your products! My hair make improvement! Only yes I had greys so tough but still going 7/6 weeks to color again! High recommend!”

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“Great quick delivery. My only challenge is I would have liked the developer in a bottle so I can use as much or little as needed if I was just going to do the hairline from them to time. Sachets aren’t great. Good product but I don’t feel it was better value than going to the chemist.”

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“After years of box dyes from the supermarket that severely damaged my hair, and a switch to the shade about 7 month ago - my hair has never full & felt so healthy. My subscription is money well spent and a subscription that I wont be deactivating any time soon 🩷”

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“Was hesitant to do my own colour at home with all the mess and staining but with The Shade, they provide all the tools necessary to make colouring your hair at home a breeze. I was also very impressed with the grey coverage, it looks better than a salon cover and with the bonus of having no nasties. Will be using The Shade from now and saving Salon fees. I will only visit the Salon once every 3 months for a good hair cut.”

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“The toners do exactly that, very pleased with result”

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“Have been using the shade for about 12 months now. I have changed my colour a few times but have now found the perfect colour. I love how helpful the consultants have been. My order comes on time every five weeks and I now pay a couple of hundred dollars a year compared the thousands I was spending at the salon. Highly recommend.”

The Shade 5 star review on 6th June 2024

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“Beautiful colour and a great result! Easy to use, virtually no smell and easy ordering! Will be continuing to purchase and do myself”

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“I have been using The Shade for over three years now and have never looked back. The Shade gives a beautiful colour with even coverage. Best of all, there is no nasty smell or chemicals burning my eyes. I love the colour, I use Sicily-Medium Blonde and receive compliments on the colour all the time.”

The Shade 5 star review on 30th March 2024

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“Love the toner I used it really toned my hair and got rid of all the yellow”

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“I am so absolutely thrilled to use The Shade!! I used Palermo as I had naturally red hair that isn't any more, at almost 62! I am usually quite sensitive so extra pleased that I have no reaction to these high quality products. The Shade offers expert advice, amazing hair colours and hair care, great prices and convenient delivery. My hair feels soft and healthy, not dry or "crunchy". There was no overwhelming smell and it didn't take very long to feel (and look?!!) even more gorgeous!! Thanks to The Shade, I am on my way in life with hair that I am feeling good in !!”

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“I love it! Nice quality, great colour and coverage. I have thick, curly hair and found the quantity perfect and it has lasted longer than other brands I made tried.”

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“I love the product no unwanted smell and exactly same outcome as salon or even better.”

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“I had an at home colour stripping mishap. I reached out to a colourist on The Shade site. I sent a photo of my damaged locks and was met with a polite professional who was able to recommend me a colour to balance the orange I had. The colour arrived promptly and looks the colour match was fantastic. My hair looks amazing”

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“I'm updating my review since the advice from The Shade worked well (heating my hair using hair dryer) and the colour hasn't drained away. Thank you. I will be ordering again! ):)”

Helpful Report

Hi Kory, Thanks for getting in touch and I hope you are well. So sorry to hear that you didn't get the grey coverage you were after. In terms of grey coverage, as you may know, grey hair often has a different texture, because along with the loss of pigment there are also changes to the outer cuticle layer of greys which can make them resistant to colouring. The outer cuticle layer of greys is thicker and more tightly packed and it can be more difficult for the colour to be absorbed resulting in insufficient colour coverage. Our 27 vol developer is specifically formulated to cover resistant-greys. It is stronger than our standard 20 vol developer and it will lift the cuticle on your greys, allowing the colour to be successfully deposited within the hair. If you wanted to boost grey coverage, then I would suggest that you add some heat to your roots for 2-5 minutes with your hairdryer while the colour is processing, which will help soften and lift the cuticle on your greys, which helps the colour enter to be deposited within the hair too. Pop a shower cap on your head after you have added some heat during the colouring process too, as this will help retain heat and soften and lift the cuticles of the hair which will then allow the colour pigments to enter to be permanently deposited within the hair. The above approach has been effective on even the most stubborn greys, and I am confident that it will work for you as well. I am happy to arrange a free colour kit for you to try the product again with added heat - please just let me know your preferences on the colour. I hope this helps!

“I originally purchased wrong shade turned hair orange, but the colour consultant was amazing! she helped me pick new colour also sent to me free of charge! Loving my new color, just wish my greys didn't come in so fast”

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“Value for money! This is the first product I have used that actually lasted more than a couple of weeks. It was easy to use and the fact that I got the brush, bowl and cape was a bonus. The product seemed to be of a gentle formula as it did not make my scalp itchy or irrated and left my hair feeling great after the wash.”

Helpful Report

The Shade is rated 4.5 based on 1,828 reviews