The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,830 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

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“Loved my first box from TheShade...The colour Dark Ash Brown was perfect. Easy to use, no horrible smell, my hair felt great afterwards. And it came with all the accessories I could possibly need. Looking forward to my regrowth to do it all again 😆”

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“Easy to use, clear instructions, prompt delivery. I’ve never coloured my hair at home but due to current restrictions in Melbourne, my greys were out of control. I was very impressed with the package, service and product.”

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“I was really pleased with the quality of the product and the results. It seems on the face of it to be gentle and less chemical based and it has effectively colored my greys. As I have short to medium length hair, there is a lot of wastage with the color mixes, which seems to be a shame. But otherwise no complaints and very happy with the results.”

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“So happy with your product .love the smell and my hair is so soft amazing..It covers my greys completely and lasts for 6 weeks in time for the nxt delivery appreciated.😀😆😉”

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“I absolutely love this colour and love that is chemical free as I would normally spend $150 plus at a no chemical salon for the same result. Love it”

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“I have been using the Shade haircolour for the past three applications, and I am so thrilled with the product and the results it delivers. Beautiful colours to select from and the finish and result is very natural. I have recently opted to do a half colour between two shades Beige Blonde and Dark Ash Blonde, because I wanted a bit more depth in my colour, this was a suggestion from Camilla and I couldn't be more satisfied. I can definitely recommend The Shade Haircolour.”

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“Extremely good product! My hair is healthy and I’m getting compliments on my hair and it’s shine! I love the fact that I’m using natural products on my hair and the colours are rich and long lasting! Couldn’t be happier!”

The Shade 5 star review on 21st August 2020

Helpful Report

“After being in Covid 19 lockdown since the end of February my hair was a mess. Thanks to The Shade I was able to bring it back to life. I was unsure at first as I had never colored my hair at home, but it was remarkably simple and easy to use. I did miss a few bits, but more experience will help me next time. Jenny (Melbourne)”

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“Thie shade is the best hair colour system i have used. Covers greys and no damage to hair! Love it!”

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“Happy with the color & ease of application”

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“Great kit and amazing colour”

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“Having the application kit made the colour really easy to apply. My hair felt really nice after, rather than dry and fluffy like other DIY dyes. I like that I don't have to remember to purchase or book an appointment - it's just going to keep showing up in the post! Really happy - thank you.”

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“I purchased 5.3 golden brown and what a transformation! My hair has never been so soft and manageable and the colour is fantastic. I highly recommend this product for people that colour their own hair or even to hairdressers that work from home this is the perfect product.”

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“Very good quality colour”

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“I am impressed by the quality of the hair colour. It has been covering my greys like never before.”

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“Love this colour. Makes my hair soft, does not smell chemical. Great quality shampoo and conditioner sachets. I love that you get everything you need.”

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“My first attempt of using Genoa Light Brown by The Shade and I'm 100% totally happy with the results! 🥰”

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“Loving the colour. I stopped dying my hair due to trying to avoid nasty chemicals so was trying to age gracefully, then found The Shade, and happy with what I read I gave it a go, so glad I did. Got got my mate onto it also.”

The Shade 5 star review on 18th August 2020

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“Great service and product”

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“Love the service, communication and colour. So much time saved at the salon. So much money saved also. Highly recommend.”

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The Shade is rated 4.5 based on 1,830 reviews