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The Shade Reviews

4.5 Rating 1,828 Reviews
87 %
of reviewers recommend The Shade
Company Reviews Metrics Info
4.5
Based on 1,828 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anne P
Verified Buyer
“Lovely colours, keeps my hair looking shiny and the grey hidden. The regular delivery is a godsend, always having a fresh batch arriving just when needed is terrific. By far best hair colour I have ever used.”
Helpful Report
Cheryl G
Verified Buyer
“Dear team, I have tried to cover the grey hairs and followed the directions for use as per the instructions - I still have not and cannot get the grey hairs on the side of my head covered. My hair is pulled back daily and I have become used to having the greys exposed. I would appreciate some guidance on how to get the greys covered for a long period. Max after a week or less its back. Many thanks Cheryl”
Helpful Report
Hi Cheryl, I'm sorry you're not getting the grey coverage you require. Please contact one of our colourists here who can assist you. https://theshade.com.au/colourist/ I hope this helps! The Shade team
Liz B
Verified Buyer
“Great product, excellent on the hair, leaves my hair beautifully soft and shiny after colouring. The online subscription system works really well.”
Helpful Report
Simmone F
Verified Buyer
“Totally in love with this product! Such great results and so easy to use.”
Helpful Report
Leonie F
Verified Buyer
“Very happy with this product.. so lovely to colour my hair without those horrible smells. Love it”
Helpful Report
Raewynne W
Verified Buyer
“Absolutely Fabulous Darlings”
Helpful Report
Vanessa E
Verified Buyer
“Almost too good! I get daily comments on my hair, and even as the colour grows out, people ask if I've just had it done again. I think it's the multi-tonal colour that just gives it depth and a subtle transition that's makes the regrowth more subtle and blended.”
Helpful Report
Carole S
Verified Buyer
“Love this brand love the colour love that it's chemical free. After losing my chemical free hairdresser during covid I was reluctant to go back to chemical colouring I am so glad I took a chance of The Shade”
Helpful Report
Samantha F
Verified Buyer
“I’ve tried all the at home hair colour brands and never found one that I was completely happy with. I found The Shade and ordered it, along with the extra developer for greys. It works so well, it doesn’t feel like it’s burning my scalp during colouring and the colour is perfect. The added bonus is my hair is always silky smooth afterwards! I recommend The Shade to everyone, you won’t be disappointed.”
The Shade 5 star review on 3rd April 2021
Helpful Report
Wendy G
Verified Buyer
“Been using the Shade for about 6 months now. Love this product! The colour - Sorrento/light ash blonde is natural looking and covers my greys and no harmful chemicals! The shampoo and conditioner are great too. Thank you!”
Helpful Report
Susan H
Verified Buyer
“So easy to use, colour is better than I thought it would be”
Helpful Report
Kerry R
Verified Buyer
“great product, complex ordering system that resulted in paying for receiving the same product twice”
Helpful Report
Grace C
Verified Buyer
“The quality of colour and products included in my subscription are excellent. It saves me time and money being able to do this at home and I've been happy with the colour results every time.”
Helpful Report
Josephine G
Verified Buyer
“Haven't used yet been in hospital thanku”
Helpful Report
Neha M
Verified Buyer
“The product is amazing.. I find it is very easy to use and gives perfect colour.”
The Shade 5 star review on 25th March 2021
Helpful Report
Mary K
Verified Buyer
“I picked the wrong colour. My scalp did sting when putting the product on. I scalp is now itchy .”
Helpful Report
Kelly G
Verified Buyer
“Have been using this for a period of 12 months. Unfortunately not for me. It has dried my hair right out and my hair is extremely brittle full of split ends. My hair was is excellent condition before this.”
Helpful Report
Tracy R
Verified Buyer
“I have tried various products but I am truly impressed with The Shade! The fact that it is Cruelty Free, Vegan, Reasonably priced, of Excellent Quality and easy to use definitely helps me give my stamp of approval - what else can one ask for? :) I use the PAOLA - Dark Chestnut Blonde and absolutely love the violet undertones!”
The Shade 5 star review on 22nd March 2021
Helpful Report
Jodie W
Verified Buyer
“Very easy to use & lovely colours. Great product, def recommend”
Helpful Report
Kirsten C
Verified Buyer
“Absolutely fantastic, I am so happy with the results”
The Shade 5 star review on 21st March 2021
Helpful Report
The Shade is rated 4.5 based on 1,828 reviews
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