The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love your products. The colour is amazing and It's so simple to use. I often colour my own hair and I don't have any issues. My only wish is that the colour removal sheet would either be larger or more than one would be supplied. I would be happy to pay a little extra for it also. Otherwise, your product is amazing. Highly recommend it.”

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“I love that The Shade helps you identify the exact colour for your hair and your colouring needs. I love that I can rely on The Shade to deliver my colour every month without fail. And, I love the way the colour leaves my hair feeling nourished and glossy. Very happy!!”

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“Great quality products! Every time I dye my hair it is easy to apply, smells amazing and my hair comes out brightly coloured and shiny. I switched from drug store hair dye six months ago and my hair has never felt healthier. I use their auburn shade which lasts six weeks and is still vibrant when I reapply. Having the little box delivered every month makes it so easy to maintain my colour, as I remember to do it and don’t have to stress about finding the same shade I used last time which is super convenient! Their packaging has become more plastic free over the last couple of months which is great. When you order your first box they send you a reusable mixing bowl, application brush, clips, clothes protector and a little protector for your table which come in a drawstring pouch. It makes it super easy to protect your clothes from the dye and apply it properly. I am trying to be more eco conscious so having tools that I reuse every time is great. 10/10 would recommend!”

The Shade 5 star review on 20th July 2021

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“Package arrived quickly and was grateful for the packaging that was as sustainable as possible. Usually I use the at home foam dyes but this paint on dye really was easy. I focused on the roots and then slathered it all together for the mids-ends. It actually smelt nice and I wasn't inhaling chemicals as I did it. Next - the shampoo and conditioner! Unexpectedly great - my hair has never smelt so good for so long after washing. Usually with at home dyes my hair feels kinda yuck for a week or so after, like it's got an extra layer on top, but after using The Shade my hair felt natural, smooth and soft. Finally, I was happy with the colour - just a nice all over brown that wasn't stark. No complaints! I will be continuing with subscription but probably won't need all over colour. Would be great if you could do a half pack for root touch ups. Thanks!”

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“Nice colour but left my hair pretty rough. Also the smell of the conditioner was a bit overwhelming.”

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“This left my hair so smooth and I have the most craziest curly hair. I would totally recommend this to anyone and I look forward to the subscription.”

The Shade 5 star review on 15th July 2021

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“I love that I don’t have to go shopping to spontaneously dye my hair. The dye arrives whenever I want and I’ve just bought the shampoo and conditioner also because they make my hair lovely and not so frizzy!”

The Shade 5 star review on 13th July 2021

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“I was slightly dubious, but desperate during lockdown in Victoria. So I tried The Shade. Choosing the colour was easy, although I did have a rough idea from my hairdresser what I was looking for. And the application is easy and it looks great. Even my hairdresser couldn’t believe I did it myself. If you just need roots covered or an all over colour, this product is amazing. I love it and always keep a spare for emergencies now. And have cut my colouring costs significantly. Bonus.”

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“This Company has been great, everything that say is true. Its the first time that i can colour with no excessive itching to the scalp and i didn’t have to rely on anti histamines. The colour is style shiny and strong. Im very happy with the results.”

The Shade 5 star review on 12th July 2021

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“love my colour, I never got so many compliments, total strangers comment about my hair colour almost every day”

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“So happy with my subscription. Always arrives on time. So convenient having it on hand when I need it and my hair always feels amazing after colouring my hair. The shampoo and conditioner included, are divine!”

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“Love The Shade. Best hair colour I have purchased ever. I receive many compliments on my hair colour and when I tell them I do it myself most are amazed. Thank you”

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“I love this, always even and easy to apply with the tools. Makes my hair look lie I've just been to the salon!”

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“I love this product I have been using it for about 2 years. The regrowth is so subtle compared to shop brands. My hair is healthy and in good condition. What I love the most is when you wash out the dye after application the water is not thoroughly concentrated with colour and the colour doesn't wash out week after week . Love also that isnt full of nasties.”

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“Love the colour I get lots of compliments and it keeps my hair super healthy.”

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“I love the Mahogany Brown colour it’s rich and covers my greys.”

The Shade 5 star review on 1st July 2021

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“Awful colour, nothing 'natural ' about it”

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“I’m very happy using this product! My hair seems very happy too🌟🙏🌟”

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“Perfect solution! I am not one to spend hours at the Salon or for that matter spend an exhorbitant amount of money. So The Shade is my perfect solution and surprisingly easy to find out what shade suits. I have received many many compliments since commencing over a year ago. My shade is Palermo- Copper Golden Blonde.”

The Shade 5 star review on 27th June 2021

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“Was an incredible experience! The parcel service was fast and nice, and with the beautiful packaging there is no way you can stop opening the kit! I personally love it! I totally recommend it! xx”

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The Shade is rated 4.5 based on 1,828 reviews