The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,831 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 18th January 2025

506

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a hairdresser. I love this. Not real keen on the shampoo, but the colour is great. Good job.”

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“Super easy! Love how everything I needed was included, hair was left soft and shiny, all greys covered, without the horrible supermarket box dye smell. Thanks for getting me through isolation”

The Shade 5 star review on 11th May 2020

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“The colour is very nice, but I wouldn't call this a very user friendly kit. First, the clips don't have any strength and just fall out of my hair. The developer cream is in a metal tube, and very hard to squeeze the contents out of. It pierced my gloves so, I ended up with a stained finger at the end. The shampoo and conditioner sachets are also very hard to open in the shower. It took ages to get them opened properly. The conditioner didn't seem to do much for my hair. It still felt dry and very frizzy once it dried. It's a great idea, but not for me.”

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“I was so pleased with the shade. Covered up my greys and the colour was perfectly matched to my hair colour. It also has not started to show my greys yet. I so happy with the results and would recommend to family and friends. Thank you the shade.”

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“Really liked the product, it is lasting well and gave good coverage to the grey, I am happy with the regular mail ordering, had a bit of difficulty on getting the correct colour, but the help and responses I got from Camille was terrific, thanks so much. will continue using the colours very pl;eased with it all.”

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“I have never been more happy with my hair colour. The process was simple, even with long, thick hair. My colour is a perfect match to the one I was using previously. My hair feels fabulous and healthy and the best part, no red skin, itching, Or allergies!!”

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“very happy with the colour and the help”

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“I used the bleach wash to get old colour out and then used this colour and am so happy with my new colour! I have received so many compliments.”

The Shade 4 star review on 10th May 2020

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“Excellent product. Great kit which has all requirements. Very happy with colour , just a little darker than usual. Will try a lighter shade next time. My hair feels great- soft , not course and it’s shiny too.”

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“Excellent colour recommended by stylist Very happy with colour.”

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“I was really Happy with the product . It was easy to apply , great coverage for my greys and the shampoo And conditioner made my hair soft and shiny . I maybe should’ve gone for a slightly lighter colour as the colours are quite strong . Other than that I was really happy with everything . Prompt delivery .”

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“I sent a picture of my hair colour and my concern and they recommend the perfect colour. My hair looks great 😍”

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“Disaster! I have dyed my hair at home for the past few months and was excited to try The Shade. I was advised to do the bleach wash that left me a horrible orange and then the dye (my usual shade of 6.1 with other brands) didn’t cover my greys or the orange. I had a coloriste consult but they advised to bleach wash again! This left me going back to the hairdresser to fix the damage. Such a shame as the concept is amazing.”

Helpful Report

Unfortunately Alicia ordered and used the bleach wash kit without consulting with our colourist. Her hair looked completely typical after a bleach wash process, with quite a bit of brassiness that is to be expected because she was lightening from a very dark base. We do advise people in advance in our one-on-one colourist consultations that if you are lightening from a dark base colour, that you may be required to repeat the bleach wash. Brassiness is an indicator that the lightening process hasn’t lifted out all of the pigments in the hair, and so, if you do want a lighter base then you will need to see the process through and possibly repeat the bleach wash in order to lift out the darker/brassy pigments that are in the hair. This is all very predictable, and to be expected, which is why we do mention to all clients that are wanting to lighten their hair from a darker base that there is a chance that they might need to repeat the lightening process in order to achieve a colour with a lighter base colour.

“Great colour selection and ordering process. Tools provided makes it a salon colour experience at home at an affordable price. Results were exactly as expected, and no ammonia formulation left hair healthy. Particularly loved the shampoo and conditioner, which I will look to purchase too!”

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“My hair feels fabulous No different than laying $250 to professional Amazing Thankyou Warm regards nicole m”

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“This is such a great idea, so much better than a packet dye and the cost at a hairdresser! I am very happy with the colour, it looks so great and lasts! Have already recommended to my girls :)”

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“I love The Shade. You get everything you need to do your hair. I love the way it’s packaged and the handy bag to keep everything in. Biggest plus was that there was no nasty smells. So nice to be able to dye my hair and breathe easy!”

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“Love this salon colour at home! Really happy with the advice provided and colour matching and results for my medium blonde regrowth. Colour great, greys covered and hair looks shiny too. Having sensitivities to chemicals, including colours in salons, my scalp was fine, no sting, tightness or itches at all. Happy Hair Days, thanks!”

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“The product was excellent and the accessories very handy too. the colour is a little darker than I wanted but that is probably my bad choosing. the shampoo and conditioner sachets were very good. I am looking forward to my next colour but I think I will try a shade lighter if that is possible.”

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“It has been a long time since I coloured my own hair - but with the new world order of COVID-19, I was looking for something high quality and easy... and The Shade fits the bill. The colour selecting process was great - very detailed and easier to use than facing hundreds of boxes in the supermarket! The customer service was exceptional - very quick responses and always very helpful. There was a delay on shipping that was because of Australia Post - nothing to do with The Shade - but they were patient and understanding and offered several options with regards to my subscription to help. The process of dying my hair was a little tricky - but only because it had been so long since I did it! The kit comes with everything you could need (and then some!). Beautiful packaging and the team clearly thought about everything. The only thing - and it really is the only thing - that I would change is the two sachets of colour protecting shampoo and conditioner: they were really tricky to open in the shower!! But such a small thing and certainly wouldn't put me off giving them a well-deserved five stars. The colour covered all of my greys (I am in my 40s, so have a few!) and left my hair soft and manageable. Love it and highly recommend The Shade!”

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The Shade is rated 4.5 based on 1,831 reviews