Solar Centre Reviews

Name: Solar Centre
Rating: 4.27

4.3 Rating 206 Reviews

83 %

of reviewers recommend Solar Centre

Company Reviews

Questions

Metrics

4.3

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Write Your review

Tell us how Solar Centre made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Solar Centre 5 star review on 25th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great discounts available! Even when you forget to add them the support staff can add them for you after you have ordered. Customer service are so polite, which you hardly get these days.”

Helpful Report

Posted 2 years ago

“Good product . Good service”

Helpful Report

Posted 2 years ago

“Having had numerous different products from Solar Centre with no issues or problems at all, a recent query was investigated and resolved satisfactorily by the Support team (Parys). Happy days ……and solar powered nights !!”

Helpful Report

Posted 2 years ago

“I purchased some solar lights from this company. Great product at a brilliant price.”

Helpful Report

Posted 2 years ago

“Solar lanterns bought recently did not work outside. An email about the problem got a quick response and replacements are on the way. Other products purchased from this company have worked really well so we will happily buy from them again.”

Helpful Report

Posted 2 years ago

“excellent customer service when we had a problem with one of the lights constant communication until the problem was solved”

Helpful Report

Posted 2 years ago

“Great prices & sales. Customer service always friendly and live chat is easy to use, even for an old guy! Would recommend.”

Helpful Report

Posted 2 years ago

“I have just spoken in chat to Parys, who was very helpful. My control tube has become faulty and Parys has ordered a new one for me. Very friendly and helpful customer service. The products are lovely too!”

Helpful Report

Posted 2 years ago

“Have dealt with this company for almost 2 years now. The products I have purchased have been great. Work well and last for years. Even if there is a problem it is dealt with quickly and efficiently. Would definitely recommend them.”

Helpful Report

Posted 2 years ago

“I had an issue with my decking lights, I spoke to an advisor over the live chat and they talked me through the steps. The lights turned out to be faulty and they arranged for a replacement right away. A few days later I placed another order and missed the discount code from my order, they added it on and arranged a refund for the difference. Cannot faulty the customer service team, they were willing to go above and beyond with helping customers, this is hard to come by these days.”

Helpful Report

Posted 2 years ago

“Faultless and smooth service, needed help for a step in my order. So I popped onto the live chat and I was guided through and they even offered to wait until I was happy with my order. Now my lights have arrived and they are beautiful, the customer service went above and beyond to help. If I could give more stars I would!!”

Helpful Report

Posted 2 years ago

“Nicole in customer service was extremely helpful and promised to send a replacement set of fairy lights, however this is will be our third set and will be interesting to see how long they last this time!”

Helpful Report

Posted 2 years ago

“Had a problem after a few months with some lights and cannot fault their customer service. Responded to email within minutes with a resolution. Very impressed.”

Helpful Report

Posted 2 years ago

“First class chat support online; reassured me so I feel confident to place a reasonable order. Even gave a few guidance tips to ensure best installation. More than the supermarkets etc but their cheap offerings are all failed and off to the tip/recycling after a year. Buy cheap, buy twice! Recommended.”

Helpful Report

Posted 2 years ago

“After a short discussion with Ruksana regarding a faulty light we returned it directly to the Warehouse on the Thursday afternoon. By the following Monday we received a brand new replacement. Now admiring it on our patio. Very pleased indeed. Shame that some others have negative experience. Can only speak as I find. No quibbles. Jolly good :)”

Helpful Report

Posted 2 years ago

“Had problem with solar lights, water getting into the bulb, and ruined the element. I wrote to complain, and they first told me to charge USB and check cable etc. I then had to re write to them to address the problem, I was then asked for a photo, which I supplied, and they promptly sent out a new set of solar lights. Happy ending!”

Helpful Report

Posted 2 years ago

“Product and Customer Service. Have purchased solar light solutions for a number of years from SolarCentre. The main reasons behind it have been due to the quality of their products, build quality and customer service.”

Helpful Report

Posted 2 years ago

“Had an issue with some of my lights. I contacted customer service who advised me then they replaced my faulty lights. Would highly recommend!!”

Helpful Report

Posted 2 years ago

“The customer service of this company is now non existent! I have been trying to get a return code from them since the beginning of June, no reply to any emails and phone lines have been shut. I won't return the item now as I'm not sure that I will be refunded without a code! Shocking service, will not us again.”

Helpful Report

Posted 2 years ago

“I have purchased products , mainly Posts and Truro wall lights, for svevral years and they have been effective and reliable products- giving good light in all light conditions. When a problem arose it was handled quickly and professionally. Products arrive quickly, well packaged and in good condition. I have no hesitation in recommending and re-purchasing.”

Helpful Report

Posted 2 years ago

Solar Centre is rated 4.3 based on 206 reviews