Solar Centre Reviews

Name: Solar Centre
Rating: 4.27

4.3 Rating 206 Reviews

83 %

of reviewers recommend Solar Centre

Company Reviews

Questions

Metrics

4.3

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Write Your review

Tell us how Solar Centre made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Solar Centre 5 star review on 25th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i had a problem with one light ,they agreed to replace item free of charge and no hassle ,the lights are fantastic and their advisor aminah has been very helpful i will be buying more at some point ,thanks again to the solar center .”

Helpful Report

Posted 1 year ago

“This is a great company with an amazing array of fabulous products at really good prices. I purchased several items for my garden from them last year and have been delighted with my choices. They’ve certainly brightened up my garden, even throughout the winter despite shorter days and less sunshine. I had a small issue with one product but customer service was first class both in fast response and resolution on my problem. I’ve recommended The Solar Centre to all my friends and relatives and shall definitely be adding some more solar lights to my garden.”

Helpful Report

Posted 1 year ago

“I asked for a refund as I’d paid in advance for an item which was still out of stock, when I needed it. My request was acknowledged politely by Aminah and confirmed later by Kayleigh, also politely and helpfully.”

Helpful Report

Posted 1 year ago

“My garden lights developed a fault after approx. 10 months. Both Parys and Nicole tried to solve the issue by asking me to do a series of tests, when this failed to fully rectify the problem, a replacement set of lights was immediately sent out to me - Excellent service. I currently have 3 sets of USB garden lights as well as 4 USB torch lights, all of them are great products and so convenient to use.”

Helpful Report

Posted 1 year ago

“Excellent consumer service. A problem with some solar lights sorted out within 2 days thanks to Nicole in customer service. Excellent prompt resolution of our problem.”

Helpful Report

Posted 1 year ago

“These are probably the brightest and longest lasting LED lights we've had, and considering the pricing, very good value. Sadly a couple decided to play up, but the customer service was excellent with a quick response to sending replacements.”

Helpful Report

Posted 1 year ago

“Really great customer service. My camping light arrived broken. Nicole replied to my email the next day with a follow up from Aminah. My replacement arrived very quickly. Pleased with product and polite customer service.”

Helpful Report

Posted 1 year ago

“I bought some Elan Festoon lights back in August. Sadly 4 of the lights packed up. A quick call to customer services and spoke to a wonderful assistant called Parys. Well, she could be more helpful. A quick email with a photo of the lights that had failed and a new set is on its way. No quibble, no “oh you’ll have to take them back to where you got them! “ Just top class, excellent customer service, as it should be. A lot of companies could learn a thing or two!! Thanks again The Solar Centre top top service”

Helpful Report

Posted 1 year ago

“Premium product at a premium price, but sadly not premium customer service We purchased a set of lights from the Solar Centre in November 2022 and within a few weeks we had problems with the units not holding their charge. They only stayed alight for a very short time, so we reported the issue to them on 8 December. It has taken them from then to now – 17 February 2023 – to send us a replacement USB tube. That is 11 weeks of delaying tactics and countless messages – I actually have 42 emails on the subject in a folder! They asked me try this…..now try that….now plug this bit in and see if it works……..and finally they asked me to try something and then they “would immediately send a replacement”. When I reported that it did, indeed, do as expected they promptly dropped the case and I had to remind them that the original problem still existed. Today, I have finally received the replacement tube…..without a replacement battery – and currently have it on charge to see how well it works, if at all. This should have been dealt with promptly and efficiently over 2 months ago instead of all that fuss and needless bother. And all for a USB tube that can be bought for just £12! Goodness knows what it has cost their company to involve so many of their staff in all that unnecessary work, but I do know that it has cost them a great deal of customer goodwill. Never again!”

Helpful Report

Posted 1 year ago

“Happy very”

Helpful Report

Posted 1 year ago

“Contacted customer service in the mornig and was helped by a very efficient lady called Parys. By early afternoon problem resolved and a new set requested. Can’t get better than that and would thoroughly recommend buying from Solar Centre. Thank you Parys.”

Helpful Report

Posted 1 year ago

“Very impressed with the prompt delivery and packaging of my order. There was an issue with one of the items I ordered, however, this was promptly resolved with the help from Aminah. I would definitely use this company again.”

Helpful Report

Posted 1 year ago

“Brilliant company Kayleigh was a pleasure to deal with for after care for an error I made on ordering dealt with swiftly and professionally would highly recommend”

Helpful Report

Posted 1 year ago

“Good products and as described. Had a minor problem that turned out to be my fault but was quickly resolved by a very helpful Aminah at their customer services. I would recommend this company and their products. Alan (genuine buyer February 2023)”

Helpful Report

Posted 1 year ago

“Had a problem with the light I purchased, the glass had been smashed in transit. Contacted customer services and Nicole organised a replacement which arrived withing 2 days.”

Helpful Report

Posted 1 year ago

“Had a problem with the light i purchased. Contacted customer services and offered to send me a replacement no problem. Excellent and prompt communication from Aminah and Parys . Thanks .Geoff.”

Helpful Report

Posted 1 year ago

“I had issues with 2 sets of festoon lights , I reported the problem and the customer service team dealt with it swiftly and professionally, nothing was to much trouble , Aminah & Nicloe thank you for your help 👍”

Helpful Report

Posted 1 year ago

“Fantastic costomer service from Aminah. I would buy more lights from this company.”

Helpful Report

Posted 1 year ago

“Great products, service and communication. And a big thank you to Aminah & Nicole for sorting my faulty light out.”

Helpful Report

Posted 1 year ago

“I always buy my solar lights from this company. Their products are brilliant & their customer service is excellent. Nicole was particularly helpful in sorting out a recent return for me completely hassle free. Highly recommend The Solar Centre.”

Helpful Report

Posted 1 year ago

Solar Centre is rated 4.3 based on 206 reviews