Solar Centre Reviews

Name: Solar Centre
Rating: 4.27

4.3 Rating 206 Reviews

83 %

of reviewers recommend Solar Centre

Company Reviews

Questions

Metrics

4.3

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Write Your review

Tell us how Solar Centre made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Solar Centre 5 star review on 25th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thank you to your customer support team for a very quick response to sorting out a faulty lamp I had problems with. Your after sales service has been outstanding and would highly recommend your company.”

Helpful Report

Posted 1 year ago

“Having bought a solar powered light from solar centre and charged it up as per manufacturer’s instructions I was disappointed to find that the light would not come on when it was dark. I contacted customer service and they told me to try some checks on it , unfortunately the light still didn’t turn on. So they sent me a new base out within a couple of days. I must say this company has a brilliant customer service team and I would buy in the future with confidence. I will be happy to give it a 5 star rating on Amazon and thank the team for their quick response.”

Helpful Report

Posted 1 year ago

“I would like to express my gratitude to the Solar Centre Customer Service dept, particularly the Advisor Lina, who provided an excellent, efficient 5 star service in addressing an issue raised with solar lights purchased a few weeks ago. Replacement units were issued without hesitation. It is a pleasure to work with a company that listens to customer issues and takes prompt action to remedy the situation.”

Helpful Report

Posted 1 year ago

“Lights we purchased were faulty. Two e mails later, they are being replaced! Excellent customer service.”

Helpful Report

Posted 1 year ago

“We purchased several lights from Solar Centre last May. The quality of the solar lighting is outstanding and we have been really pleased with them. Unfortunately, one of the solar panels for the up lighting we purchased went faulty just outside of the warranty period. After contacting the solar centre, not only did they offer to replace the solar panel at no extra cost, they then replaced the whole light FOC because the lighting had been upgraded. The customer service representative I spoke to, Ella, was professional, efficient and extremely helpful. Not only are the products of high standard but their customer service is second to none. It is great to see in this day and age, a company that sees the importance of great customer service that supports the products they sell. Really pleased we found this company and if you are thinking of purchasing outside lighting, look no further than the Solar Centre.”

Helpful Report

Posted 1 year ago

“Had an issue which was resolved promptly . Great service all round”

Helpful Report

Posted 1 year ago

“Excellent company to deal with. I have ordered several lights from this company and they look amazing in situ. However I did have a faulty light recently but customer service arranged for a replacement light to be sent out that day. Would have no hesitation in recommending Solar Centre to friends and family Isobel”

Helpful Report

Posted 1 year ago

“Fantastic customer service. helping me to identify the best lights for me. Garden looks amazing, better than with any previous products from other companies. They do offer a spare parts service online but the part I needed wasn’t showing, but the friendly Nicole got it sorted for me! (The damage was Rugby ball related, not product fault!)”

Helpful Report

Posted 1 year ago

“Disappointing service, no longer good quality products as they used to be, they seem to be heading for the cheap quality, high prices with discounts every week market. Onsite reviews quite suspect as all are good! but look on other sites, different picture, sad to see a company losing its values and such poor customer service, email with an issue or fault see if they bother to reply at all. Poor details of products.”

Helpful Report

Posted 1 year ago

“Excellent products! My solar security light lasted for more than 5 years and, when I wanted to replace it with an identical one, customer service went beyond the call of duty to help me find the model details. I have always had good service from this company and will continue to use them for all my solar needs.”

Helpful Report

Posted 1 year ago

“The solar lights developed a fault after a few months and I contacted the support centre for their advice. They gave me some trouble shooting tips which did not work. When I got in touch again, they were very quick to respond and issued a replacement set of lights. I can honestly say that their customer service is outstanding.”

Helpful Report

Posted 1 year ago

“The Solar centre have always provided me with fast delivery and good quality products. A problem with a recent purchase not working was quickly and politely resolved and a replacement received very quickly with no hassle”

Helpful Report

Posted 1 year ago

“Customer service were very helpful and resolved the issue I had with a light not working very quickly. I would not hesitate to place another order.”

Helpful Report

Posted 1 year ago

“I love this company,and they exasperate as well! The service and concept is brilliant, but the blooming lights are so unreliable! I have never had a set of festoon lights that all work for more than a month. Please please make a better product! Then I'm happy to recommend them to the world!”

Helpful Report

Posted 1 year ago

“I had a problem with one of the garden lights from a set of four and contacted the The Solar centre. They suggested a remedy which didn't solve the issue and immediately sent a replacement light which solved the problem. I didn't think service as good as this existed anymore, the Solar centre couldn't have been more helpful and the quality of their products is exceptional. I couldn't recommend them more highly.”

Helpful Report

Posted 1 year ago

“Having purchased several different types of solar lights which we were extremely satisfied with a problem occurred our latest purchase the solar fairy lights. On contacting customer services they immediately replied, were helpful and after researching possible solutions with no positive results replacement components were supplied without any fuss. Very satisfied with the service and outcome. Would definitely purchase again from here.”

Helpful Report

Posted 1 year ago

“I had an issue with my solar panel, but the customer service team were brilliant! They talked though some possible solutions, which unfortunately didn’t resolve the issue but a replacement was sent and all works great! I love my lights and I’d 100% would recommend the SolarCentre!”

Helpful Report

Posted 1 year ago

“Very pleased with are garden lights,and Excellent customer service 😄”

Helpful Report

Posted 1 year ago

“Great service and Problem solved”

Helpful Report

Posted 1 year ago

“I have 3 products and they all live up to their descriptions and expectations. They are fab value for money and the customer service is second to none.”

Helpful Report

Posted 1 year ago

Solar Centre is rated 4.3 based on 206 reviews