Solar Centre Reviews

Name: Solar Centre
Rating: 4.27

4.3 Rating 206 Reviews

83 %

of reviewers recommend Solar Centre

Company Reviews

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Metrics

4.3

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Solar Centre 5 star review on 25th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service of the solar centre is just fantastic. I had a faulty light and they contacted me back within a day saying they were sorry and another light was on the way and already despatched. I was delighted no hassle whatsoever. Highly recommend solar centre lights are brilliant my garden has only solar centre lights in it and have lasted me years so this was a one off faulty one. Very happy customer”

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Posted 1 year ago

“My request was dealt with promptly and efficiently ,Very pleased with my Solar pebble and would definitely purchase again. Pat Lewis”

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Posted 1 year ago

“Excellent service and delivery ! Amazing customer care ! Highly recommend !!”

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Posted 1 year ago

“My experience has been very positive. 4 different products purchased over last 2.5 years. 1 had a fault that developed 9 months later and they made a replacement for me. Very easy to deal with, very friendly, and great products”

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Posted 1 year ago

“Always get my garden lights from the Solar Centre. Had an issue with a set. Set an email, I did have to wait a while for a response, for which they appologised for, and a new set was sent out to me. My issue was dealt by Paulina and Nicole. Many Thanks.”

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Posted 1 year ago

“I have a garden full of lights from this company that I am delighted with. Last week I had three more lights supplied one was perfect another faulty and was replaced within days the next failed I have reported several times and have received no response at all.”

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Posted 1 year ago

“I am extremely satisfied with the service I received, I have bought numerous lights from the Solarcentre and have never had a problem until recently and contacted customer services and the problem was resolved, quickly and efficiently, thank you Parys for the help and good service.”

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Posted 1 year ago

“Very happy with the company resolution to the issue I had, Parys from Solar centre resolved very quickly.”

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Posted 1 year ago

“HAD.I EOUL A PROBLEM WITH LATE DELIVERY.CONTACTED SOLAR CENTER,THEY HAD A GLITCH IN THERE SYSTEM.AND TOLD ME THAT THE ITEM WOULD BE DELIVERD NEXT DAY.IT WAS MORE THAN HAPPY. HOWEVER THEY ALSO SENT ME TODAY THE SAME ITEM.CONTACTED THEM TODAY,THEY SAID I COULD KEEP THE ITEM I WOUD SAY THE SERVICE I HAD FROM THEM WES OUTSTANDING.”

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Posted 1 year ago

“solved problem with failed lights - saved time, need to return and replacement. Wouldn't have had a clue how to fix it. And reasonable turn around to web enquiry too. Parys email clear and concise”

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Posted 1 year ago

“Bought two large pebble lights and were so pleased with them we bought two more of the smaller size - great bright lights”

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Posted 1 year ago

“I ordered a set of solar festoon lights that stopped working several months later. Without much question they were replaced. Thankyou for the great customer service, will use again”

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Posted 1 year ago

“Quick service, great comms. Loverly lights. No problems whatsoever, have used quite a few times now…….my garden is lit up like Wembley 👌”

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Posted 1 year ago

“I bought some lights over a year ago and are really happy with them. The postl light was damaged recently by a delivery driver so I contacted the Solar Centre about a spare part. Parys the customer service person was really helpful, replied to my email straight away and went the extra mile to help. It was great service and I'd highly recommend the Solar Centre. Thank you Parys!”

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Posted 1 year ago

“Smooth transaction. Goods came when expected. Great lights ordered some more. I had a question about my item and it was actioned immediately. Great customer service Would definitely recommend.”

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Posted 1 year ago

“After ordering the wrong spare part, I was given excellent help and advice on how to return the parts.”

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Posted 1 year ago

“Always helpful with any queries or returns. Delivery is always prompt and well packaged. On a recent query, Nicole was super helpful and polite. Great customer service. This is my third order with the company and would highly recommend based on my experience”

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Posted 1 year ago

“Out of four lights ordered, one was completely faulty - would not turn on. For the remaining three lights, they do not work in winter as advertised. They only hold enough charge to be powered up for less than 1 hour, and then after running out of charge turn on the next evening on the colour selection cycle, which apparently is how they are designed. Extremely poor service as they are now refusing to refund even though I have returned the lights, and I’m having to dispute via PayPal. Avoid at all cost.”

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Posted 1 year ago

“Lights are excellent, I have several of them now. I had a problem with one, 9 months down the line, and it was replaced within 2 days - thank you. My advisor was Aminah”

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Posted 1 year ago

“I have bought a number of different lights from The Solar Centre over the last couple of years. Unfortunately, I recently had an issue with a set of outdoor solar lights that stopped working approximately 5 months after purchase. I emailed to let customer services know and following a couple of email exchanges, I had a replacement sent out to me that arrived within 48 hours. Aminah was extremely helpful about it and it made me glad that I had bought from them. I'm not sure that I would have had the same support from other retailers - I can thoroughly recommend The Solar Centre!”

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Posted 1 year ago

Solar Centre is rated 4.3 based on 206 reviews