Solar Centre Reviews

Name: Solar Centre
Rating: 4.27

4.3 Rating 206 Reviews

83 %

of reviewers recommend Solar Centre

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4.3

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Solar Centre 5 star review on 25th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality goods - cheap looking plastic and two out of three of my purchases have not worked properly. When you try to return them they make you try lists of trouble-shooting measures to fix the problem and ask you to send photos as "proof" before they will grant you a refund code to return them. You have to return things at your own expence. Having waited three weeks for my code and paid return postage I'm now told I won't get a refund becuase the lights have been "used." Appalling company - avoid at all costs.”

Helpful Report

Posted 2 years ago

“I have returned my fairy lights as they failed after 3 weeks. I was instructed to return them for refund and was given a return code. I was told to get a Certificate of Postage and not a ‘signed for’ return. Now I’m told that my parcel had gone missing and they have no record of it. Surprise surprise! I will send a copy of my certificate when I return from holiday and see what happens. No response to live Chat or phone calls. Emailed several times but takes about 8 days for a response. Some previous purchases have been good products but customer service is Very poor. Should have gone to John Lewis.”

Helpful Report

Posted 2 years ago

“The Solar Centre unfortunately sells dreadful products which are not environmentally friendly at all as they fail in a very short period of time. I purchased a set of mini London solar powered lights but they failed in around 12 - 18 months. The support team lead by Parys and including Aminah only offer very poor service. I was told by them in a support email that "our products are expected to last for 2 years but this varies depending on the location, installation and the customer so the warranty is set to one year." They would not offer me a replacement set of lights or tops as the warranty period of 1 year was exceeded. This is clearly very poor from company that doesn't care about product quality or customer service. I would advise buying normal LED lights with replaceable batteries as they will be much better for the environment in the long run.”

Helpful Report

Posted 2 years ago

“I received my Edinburgh festoon lights on the 20th May and after investing a lot of time getting them set up and hanging them correctly on my pergola, by the 13th June I was contacting The Solar Centre asking to return the faulty item for a full refund as they had ceased to work. Under UK Consumer law a customer can return a faulty item and demand a full refund including shipping cost to return item if required if they notify the seller within 30 days of receipt. The Solar Centre are fully aware of this law as this is stated on their website under their returns information, however their actions do not reflect their documented policy and their actual practices are unlawful. After eight days I received a response from the support team who asked me to run a series of check on the lights, look for damage on the cabling, disconnect the panel and charge via solar independently and finally charge via USB, I provided photographic evidence of the location of the solar panel in my south facing garden not being obstructed by trees or buildings and of the solar panel at night in darkness to demonstrate there is no nearby street lighting affecting the panel. None of the suggested fixes resolved the issue so I confirmed I would return the item and stated once again that I would like a full refund. I received a response from support@ within 13 minutes telling me that despite asking for a refund that a replacement was being shipped and that I had to keep hold of the broken lights for the remainder of the warrantee in case there were further issues. I responded immediately advising the law regarding the 30 day fault notification, that I did not want a replacement, I wanted to return the faulty lights for a refund and the expectation to store a box of broken lights for another 11 months was ridiculous, I have not received a response to this email, that was yesterday afternoon and this morning I received an email notifying me that a replacement set, which I do not want has now been shipped. This practice is not only bad for reputation but unlawful. I have since emailed support@ info@ and returns@ asking to be contacted to rectify this totally unnecessary situation created entirely by the company themselves through sheer incompetence and can only assume The Solar Centre is struggling to keep up with the number of faulty items being returned as being asked to store a faulty product rather than return it just wreaks of a company trying to save costs of paying for return items and the support response times are just too long. I made the mistake of assuming if I paid a premium price I would get a premium product and premium service, don’t make the same mistake I did, go elsewhere as this company is going downhill fast.”

Helpful Report

Posted 2 years ago

“Terrible after sales service! I have purchases 5 shape lights and 2 are not working. I’ve sent emails, filled out the web forms, tried on the phone but it just rings out (50 mins I waited the other day and no one picked up), tweeted, sent messages on Facebook and nothing!!”

Helpful Report

Posted 2 years ago

“Lovely lights packed up after 6 months use. No reply to e-mail and no answer when I tried to call. On hold for 40mins....Avoid at all costs.”

Helpful Report

Posted 2 years ago

“They overcharge unless you qwery the price. No one answers the phone. Enquires about returning faulty goods are ignored . bought some Elan Lights didnt work after two weeks . Poorly made in China . Keep clear.”

Helpful Report

Posted 2 years ago

“Solar Centre - Mini London Solar Post Lights (Set Of 4) £34.94 Beware This product is completely unreliable. Do not be fooled by the positive reviews. I bought 4 pillar lights originally. 3 replacements were later sent. That's 7 lights in total. Only 2 actually still work. For now. I had placed the lights in the best possible position alongside of my driveway, while switched off (to charge them up) for 3-4 days, as advised. On the 4th night they were switched on. 2 had stopped working that same night. Emails went back and forth. I wanted a refund but was only offered replacement tops. They claimed I had not placed them in a good position, when in fact they were placed in a very good position that had full unobstructed daylight all day long. That's at least 7 hours a day during winter. I have other solar lights that find this more than sufficient. Also, in this surprisingly mild weather, a good part of each day has had sunshine (even though I have been assured that sunshine is not required). Solar Centre claim the lights will work 4-6 hours per night when charged. This would be acceptable - sadly, it never happens. I am now left with 4 garden ornaments that look good in daylight - utterly useless at night. Only 2 now light up for approx 2 hours per night. What a waste of money that I can't get refunded. Once they stop working altogether, they'll be placed in the trash. I will put this down to a bad experience. The Solar Centre lights seem to be overrated and overpriced. I would not recommend your product to anyone.”

Helpful Report

Posted 2 years ago

“Bitterly disappointed with the product and the customer service. For what is advertised as a wall light, the laughable amount of "light" emitted is more of a glow and can hardly light up a front door that is right next to it. The lumen rating is "conveniently" omitted from the product description and the listing on the website. The product video is shot inside, in a studio, in controlled darkness, completely misrepresenting what the product is capable (or not) of. Have been trying to resolve with customer service, but replies have been short, dismissive and borderline rude - if they even bother to reply. The misrepresentation of the product remains completely ignored and un-acknowledged. Would rather spend my time and money elsewhere, and would encourage others to do so also.”

Helpful Report

Posted 2 years ago

“As others have said this company should be avoided. Very suspicious customer service, saying they won't accept returns... Have reported to trading standards.”

Helpful Report

Posted 2 years ago

“If product is faulty you have to pay post cost. I had faulty product returned back to me, they stated no fault. Still faulty & post cost lost. Not easy to contact this company.”

Helpful Report

Posted 3 years ago

“Please avoid this company at all costs. Poor quality, poor service- and they make it very difficult to return faulty goods. Very unpleasant to deal with. Trading Standards are currently investigating them”

Helpful Report

Posted 3 years ago

“I purchased 300 lumify warm white bulbs after approx 10months the solar panel packed up. I e-mailed them and because of covid they couldn't at that time access the warehouse. I was told not to send repeat emails. So I waited it turned out some many months. in the end I e-mailed them again after maybe 10 months they sorted out the problem and sent me a new Solar panel with no charge. I just expected them not to do anything. I could always charge the the lights with usb. I think the company kept their word and the lights have always impressed me. I will use them again.”

Helpful Report

Posted 3 years ago

“Really bad product failed after a few months. Poor customer service - never answer emails. Don't be deceived by the snazzy website!”

Helpful Report

Posted 3 years ago

“i waited for 2 months for my lights; one item was out of stock. When i contacted them again this item had arrived but another item was out.. i still get nothing.. after several emails they tell me everything in my order is now sold out.. never experienced a messier handling.”

Helpful Report

Posted 3 years ago

“No light arrived. Awaiting refund or light.”

Helpful Report

Posted 4 years ago

“I've ordered twice in last 3 months znd failed to deliver on both occasions.... they take your money up front and then don't deliver.... ive cancelled twice as they cannot supply.... you have to chase them for delivery as they have no clue !! DO NOT USE”

Helpful Report

Posted 4 years ago

“I purchased 12 Avon Up and Down solar wall lights in April. I had 2 fail with water ingress which were eventually swapped but were a different colour to the 10 I had left. I have now had another 4 fail with the same issue of water ingress and getting no response despite emailing and calling. Calling often leads to a answering machine only. Appalling quality and customer service.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COST ! Worst company you may ever come across.... forget any customer service , forget any refunds as they just don’t do them. Charge you for next day delivery with no intention of sending them next day delivery. And to hide behind covid as a reason for such bad service.. you really should be ashamed of yourselves.”

Helpful Report

Posted 4 years ago

“Purchased one of their more expensive lights but it failed to function just after the warranty period so I purchased the same item and that failed within the warranty period, I tried to contact them numerous times (phone line inoperative due to Covid, understandable) when one of my countless emails was eventually answered I was told I would receive a refund immediately, which never happened. Again after numerous emails I was informed that I wouldn't be receiving a refund because I had purchased through eBay from their own eBay shop. Not happy, avoid.”

Helpful Report

Posted 4 years ago

Solar Centre is rated 4.3 based on 206 reviews