The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 947 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily dispensed. First class product which I have been using for years.”

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Posted 2 years ago

“I love it.Amazing . Definitely will buy again.x”

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Posted 2 years ago

“These soaps made the perfect little Christmas gifts for colleagues and were also great for stocking fillers. I ordered quite a few and was delighted with them. They were beautifully packaged and smelt divine. Sadly the company was let down by Royal Mail (as were so many companies this Christmas) but they went above and beyond all expectations to put this right. I will certainly be re-ordering next Christmas but if Royal Mail are involved I’ll make sure I order two months in advance. Highly recommend Somerset Toiletry Co for their beautiful products and excellent customer service.”

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Posted 2 years ago

“Very disappointed to find this was Made in China so returned it. Where Items are made needs to be more prominently displayed rather than hidden on a detailed page”

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Posted 2 years ago

Hi Robert, Sorry you were not happy with your purchase. We make products worldwide to deliver certain price points, but we are producing more in the UK as we have invested in our soap manufacturing facility in Somerset. It's a journey for us as a business, so it will take some time. Kind regards, Lisa

Posted 2 years ago

“Bought this for myself and I am pretty fussy about soaps as most lose their smell or don't smell but this is by far the best bar I have bought and the smell is gorgeous and lingers. I also put it in my drawer before I used it and now all my underwear smells of peonies which is no bad thing. Strongly recommend. Be great as a gift as well. Excellent delivery service too.”

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Posted 2 years ago

“Lovely products and fantastic service”

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Posted 2 years ago

“Good quality and lovely hand wash and lotion . You only need a small amount so lasts longer than cheaper brands . Refill pack very good idea and reasonably priced . Overall really happy with my purchases. Will definitely use again .”

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Posted 2 years ago

“It was bought as a present so I can't comment, but hopefully the recipient is pleased with it.”

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Posted 2 years ago

“Rose Petal is the only smell I want on me! I ordered 4 tubes of hand cream which arrived well-packed and in time for Christmas. Marvellous!”

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Posted 2 years ago

“Great smell and fantastic gift. Thanks”

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Posted 2 years ago

“Good company to do business with. Good communication and packaging. The delivery was slow but that was due to the postmen’s strike.”

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Posted 2 years ago

“I bought these as stocking presents for my grown up children. They all seemed to appreciate them and thought they were fun! I haven’t had any feedback as yet to how they enjoyed using the shower gel.”

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Posted 2 years ago

“Very efficient corresponding with them.”

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Posted 2 years ago

“Absolutely gorgeous scent. Can't wait to try.”

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Posted 2 years ago

“Beautiful gift to give”

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Posted 2 years ago

“Husband loves it. Have boaght before.”

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Posted 2 years ago

“Still waiting for whole order after almost a month”

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Posted 2 years ago

Hiya, We are very sorry about the delays due to Royal Mail strikes - please get in touch directly and we'll try to resolve your issue.

Posted 2 years ago

“Very happy with my purchases - I had to call to check the whereabouts of my first purchase which had been delayed due to the postal strike and they responded accordingly and within a day the product arrived.”

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Posted 2 years ago

“Good company and product.”

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Posted 2 years ago

“Bought the luxury lavender bundle as a gift for someone at Christmas. They were really pleased with the products which all smelled amazing. The items arrived super quickly and in very good condition.”

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Posted 2 years ago

The Somerset Toiletry Co is rated 4.8 based on 947 reviews