The Souled Store Reviews

Name: The Souled Store
Rating: 2.85

2.9 Rating 287 Reviews

45 %

of reviewers recommend The Souled Store

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Metrics

2.9

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 7th August 2024

Yabez Yabi

The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“I buy a lot from The Souled Store. I like the products as the quality of the products are very good, they are trendy at the same time. The customer experience is very interactive and their approach in dealing with the customers is very nice. All the Best!”

Helpful Report

Posted 1 year ago

“i have shopped for 3 joggers, 5 t-shirts (for myself and as gifts) and a jacket over the course of a year and here's what i would say -the designs are good - delivery was fast(2 days for me) - return was also fast(almost 3 days) - the quality could be a lot better for some products (jackets and windcheaters) - joggers were of slick design and awesome quality (easily a 10/10) - a little overpriced but wait for festivals and buy a membership if you wanna shop frequently and you are good to go”

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Posted 1 year ago

“the quality of the clothes isn't up to the price they sell them for.”

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Posted 1 year ago

“Hvaing evreythin you want, this is the best place to shop online!”

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Posted 1 year ago

“Souled Store is one of the worst brands to buy the products. 1. Overly priced with below standard quality 2. No.1 Fraud Organization who loots consumers by making them pay extra for the Membership plan and delays the delivery of the product by 3 weeks and doesn't refund the amount. 3. Consumers should think 1000 times before wasting money on these frauds. 4. Once you have placed the order, the Souled store will delay your delivery and when asked about the reason for the delay, they put the blame on the 3rd party delivery partner. Surprisingly the Membership Plan claims to deliver the orders earlier than the normal delivery i.e the delivery on priority for the souled store members. But they delayed the product delivery by 3 weeks and didn't even refund the amount. Their executives made false promises on compensating with the TSS points but didn't receive either the refund or the TSS points. They just held my money saying it is not refundable. BIG FRAUDS and CHEATS. SHAMELESS PEOPLE.”

Helpful Report

Posted 1 year ago

“Coming with experience shopping in US, I must admit I am super impressed with Souled Store online. Return process was extremely easy, just make sure you save the package the items came in. Refund goes back to your choose of either back to original payment or store credit. I was forced to try different sizes since I was not sure about the fitting. I am now exploring into boxers and other items on the store sites I would recommend this store.”

Helpful Report

Posted 1 year ago

“I have placed return on 26 sept and today already 30 sept Your policy show 2 days within initiated but still not getting any response i feel very bad and fedup to try and try again from 4 days and still not able to contact anyone in your service. i was expecting very much from this store but they let me down after giving such kind of service if i got to contact number the audio repeatidly saying our team is busy so try again later.... if i chat it showing me same computer generated texted....”

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Posted 1 year ago

“Bad customer service”

Helpful Report

Posted 1 year ago

“Worst courier service and inefficient customer support. Be careful while buying any item online because if it does fit you or the quality is not what you expected then the options are either you forget the cash which you paid or change your body according to the dreas you ordered. Returning the item is not difficult, it is impossible even if you want it shipped back by yourself they wont give you the address. Inshort: if you miss the fit you lose the cash. Return policy is just for a name sake”

Helpful Report

Posted 1 year ago

“Don't deserve one star also... Minus 100 to you guys.. Pathetic service.. zero customer service... zero quality....don't call yourself a brand.”

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Posted 1 year ago

“Order shown to be delivered without actually been delivered; money is gone and absolutely useless customer service from them.”

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Posted 1 year ago

“Useless delivery partner had very long delay and finally returned the product still no refund no”

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Posted 1 year ago

“Serious decline in quality - purchased the same polo t-shirt after a year or more, and tested. Cheap material, non-stretchable. I guess they a bit of success gets to their head, and they have lost track of why they started this.”

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Posted 2 years ago

“The cloth quality degrades in one wash”

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Posted 2 years ago

“Ghatkopar rcity the sould store manager he's name is mintoo agrawal he is very bad Nd very manner lesss all staff r very much coprative and helpfull but the manager was teasing everyone and laughing on other people and he don't have manner he is body shaming to every lady customer in store”

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Posted 2 years ago

“It was a amazing place and The staff was very nice and knew about everything like Harry Potter,Marvel etc.My favourite part the mirror they had made it look like the wanted poster in Harry Potter so it was like you were wanted!”

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Posted 2 years ago

“First they sent wrong clothes and also when you purchase for the first time THEY ADD A NON REFUNDABLE STUPID SUBSCRIPTION which if you didn't pay attention u will end up paying..... straight up scammers”

Helpful Report

Posted 2 years ago

“The worst store. Quality is too worst we can tear the cloth with our bear hand very easily”

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Posted 2 years ago

“Dirty shopping experience, we will never buy from them again. Amazon, Flipkart & branded Firms are better. when you buy from such small unknown online stores you keep waiting for the delivery, neither you get your product nor refund.”

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Posted 2 years ago

“Hi, I wish to wear Souled store Apparel but unfortunately it is not deliverable to the selected pin code- 135001. May I know when it will be available to the this pin code ?”

Helpful Report

Posted 2 years ago

The Souled Store is rated 2.9 based on 287 reviews