The Souled Store Reviews

Name: The Souled Store
Rating: 2.85

2.9 Rating 287 Reviews

45 %

of reviewers recommend The Souled Store

Company Reviews

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Metrics

2.9

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 7th August 2024

Yabez Yabi

The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Poor return policy...!!! Sending wrong sizes... Worst shopping experience...its just waste of money and time”

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Posted 5 years ago

“I am so happy ,all my favourite characters are available here ,the materials are very good ,customer service is very nice ,delivery is very fast and hassle free ,payment mode is also good ,atleast all products are in cod too ,its my favourite store ,happy and proud to have you souled store ,keep it up”

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Posted 5 years ago

“Their website clearly states that the delivery procedure takes no later than 7-8days. I had ordered few times before, never had any problem till this time. So they sent the product 20days post the date of order & that too without prior intimation & since I wasn't at my home, I couldn't receive. Their tracking details updated me that their delivery agent reported them that the customer rejected to receive the product. I did do no such thing. So they lie. They when you reschedule then they fail & again they go back & lie some more. There's hardly any response from their part of you mail them, leave aside any compensation. Now the thing is, they lost me as a buyer, might be no big deal for them, but I shall make sure they lose many more. Keep up with your lousy customer service. Bravo!!!!”

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Posted 5 years ago

“Pathetic. Don't order from souled store. Bad quality plus one has to ship the product back to them to return and they credit 100 Rs as reward point. Pathetic service.”

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Posted 5 years ago

“Such a poor return policy, there are lots of website they have a hassle free return and refund policy but this website wastes our precious money and time. Don't recommend it to anyone.”

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Posted 5 years ago

“the color variations are more when actual product comes...and return policy is not friendly because its self done so i feel not to buy when i dont like. But the product is delivered fast.”

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Posted 5 years ago

“Super t-shirts awesome 👌👌👌👌👌😎🤛👊🤜❤️❤️❤️WWE t -shirts super delivery, packing 200% satisfication on items”

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Posted 5 years ago

“Who in today's age requires you to send the purchased item back via courier . The idea is to kill the thought of return by wasting customer's time. Very immature brand , would not recommend to anyone.”

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Posted 5 years ago

“very bad exp have placed the order on 30th Nov after 12 days its showing order placed not even shipped and when I took the follow up they said one item is out of stock that's pathetic they are very immature startup do not have exp of e-commerce. Simple inventory they can't handle if anyone placed the order item should be tagged as sold at the time of shipping how can you tell that item is out of stock.”

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Posted 5 years ago

“SAD SAD experience if you want to order medium size they will send you large size jacket and replace its tag from large to medium.”

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Posted 5 years ago

“Gave me a wrong size. The return policies are ridiculous.”

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Posted 5 years ago

“Order I'd 2259846. It's Mandate I give 1* otherwise. Straight up cheating. I placed the order on 17th and past couple of days everyday I get a message out for delivery.. And all of sudden I got a message that Order delivered but I never got the order.. I am taking this to consumer forum will send official letter from consumer court by taking this issue. I have lost money.”

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Posted 5 years ago

“I am very happy with all your products ,they are awesome”

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Posted 5 years ago

“hey, it's mandatory to give 1 star else they don't deserve any star. the worst shoping website have ever shopped from. they just fool a customer. i ordered a t-shirt and it was not delivered to me at anytime. in starting they showed delivey date and later they removed that also. customer care and their staff is also so wrost that they will not help you ever. they will just fool by saying 48 hours. the worst product based company.”

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Posted 5 years ago

“I'm extremely happy about the Marauder's map solar activated t-shirt i bought and it has super cool fabric which i absolutely love! Thank you #thesouledstore I can now proudly say i too am a Souledster!”

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Posted 5 years ago

“Good products, great designs. Return Policy has a huge scope for improvement though.”

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Posted 5 years ago

“Loved the size and quality of clothing. Good quality printing ( a few washes will decide how much of it is sustained though :P)”

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Posted 5 years ago

“Fake tshirts got 3 and return issue no way to return you have to go do self courier to them wtf Spend 1500 for 3 tshirt just waste of money.”

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Posted 5 years ago

“Return and quality is not upto the mark Bought 3 tshirts but all 3 are waste of money each tshirt cost me 500”

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Posted 5 years ago

“I had the worst experience with #thesouledstore. They typically make it a pain to return/exchange things..more than 10days and the issue still not resolved. The Long waiting time and no response to your request. #badservice #unprofessional #disappointed #unhappy #notrecommended”

Helpful Report

Posted 5 years ago

The Souled Store is rated 2.9 based on 287 reviews