The Souled Store Reviews

Name: The Souled Store
Rating: 2.85

2.9 Rating 287 Reviews

45 %

of reviewers recommend The Souled Store

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Metrics

2.9

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 7th August 2024

Yabez Yabi

The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Best supima tshirt navy blue quality premium go for it”

The Souled Store 5 star review on 7th May 2021

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Posted 3 years ago

“Good graphics but disappointing quality.”

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Posted 3 years ago

“Products are not that good. Quality of the products are differ what they show and send. Sometimes they will cancel the order which we have ordered and even paid for that.”

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Posted 3 years ago

“Hi..I wish i had seen these reviews before ordering from this store..extremely pathetic .its been a month i ordered MI jersey n mask..n still have not received the order..”

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Posted 3 years ago

“High class Quality goods.Loved the way they Deliver. Very Good Services.Loved it.”

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Posted 4 years ago

“U people didn't give my refund of rs 800 that's show how cheap ur never buy anything from souled store I highly recommend people don't buy because there return policy is shit(tatti)”

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Posted 4 years ago

“Didn't send me everything I ordered for my wife birthday and and can't find or figure out how to report this”

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Posted 4 years ago

“Overpriced products. I had ordered a couple of Supima t-shirts recently, but didn't like the quality. The fabric was too thin. Returned them and ordered a Summer pant (had to use TSS credits on something). Again, the quality of the product was quite poor for its price (thousand rupees). If you are reading this Souled store - Let the quality of your products speak for itself. Your constant attempts at projecting yourself as a cool homegrown uban brand won't help you if you don't back it up with quality products.”

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Posted 4 years ago

“My wife has me hooked to Souled Store since the past one year. Amazing collection, quality and customer service!”

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Posted 4 years ago

“I had ordered a black dress which came with a torn pocket. When I wrote to them and asked them to return or replace the damaged dress they said I have to ship it myself and bear the shipping cost. considering they sent a damaged piece without checking it was basic duty to arrange for a pickup and replace . Nevertheless I couldn't send the piece back during Covid so I just had to keep it unwillingly. Pathetic customer service. Will never buy products from them and wouldn't recommend anyone to buy .”

Helpful Report

Posted 4 years ago

“I was going to order but after looking at the reviews....I CHANGED MY MIND. ☹️😞”

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Posted 4 years ago

“I order a tee shirt for my birthday they claim It was coming the 2nd of March I haven’t recieved my order yet I don’t believe they ever sent it they don’t have to worry about me ordering again no phone number to call I am disgusted money lost o well hope this help others”

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Posted 4 years ago

“Never expected such quality from you guys ur showing one image in product page u r nort giving your 100% to make your website different from others u cheated me really disappointing on opening my souled store box my soul felt very sad by purchasing these clothes improve your quality or else close the souled store”

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Posted 4 years ago

“They are following unethical business practices. I ordered one t-shirt which was one size smaller. They don't have option for exchange so I was left with returning the product. They asked to wait for money to get credited in tss wallet. They took 4 days for return and 2 days to reflect the balance in tss wallet. When I tried to order larger size product was at 30% discount and at the time of payment it gave error message of product out of stock. I requested to notify me once the product is back in stock and got the reply that they are not sure when they will have tshirt back in stock. Surprisingly t-shirt was available in one day but at regular rate. Be really careful. This was my last order from this app. Good luck.”

Helpful Report

Posted 4 years ago

“I got 2 boxer shorts and a premium membership for discount Reasons. I am regretting i wasted 1000Rs. The 2 boxers are 350 each and are thinner my Ramraj boxer inners. The lint has caught on to the black one already and the punisher patterns look nothing like the preview images.”

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Posted 4 years ago

“I ordered a t-shirt. At ordered time the amount of t-shirt is 733. And at the last is same. Suddenly delivery boy says it's 758. I don't how. Now they are massaging me it's 758. I cancelled the pickup. And they have no explanation.”

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Posted 4 years ago

“The quality of products are not good the stuff is so thin and I’m also facing problems in refund of my money it’s been 7-10 days and my refund has been not taken place all the time they are making excuses and saying that the amount is being bounced back twice. I have not found their services good enough I think their products are overrated.”

Helpful Report

Posted 4 years ago

“Horrible Quality. The product page shows high quality samples of the apparel but after purchasing I realised it was similar in quality to the clothes you get in flea markets. No review page or feedback page on site. Will never buy from them again.”

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Posted 4 years ago

“I have been duped by image shown on your site. On receiving the product I am disappointed to find the inferior quality of fabric used.”

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Posted 4 years ago

“Product quality is not as expected. I returned it and now thet gave money in website wallet not back in bank account. So disappointed that I need to buy something from them within one year.”

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Posted 4 years ago

The Souled Store is rated 2.9 based on 287 reviews