The Souled Store Reviews

Name: The Souled Store
Rating: 2.85

2.9 Rating 287 Reviews

45 %

of reviewers recommend The Souled Store

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Metrics

2.9

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 7th August 2024

Yabez Yabi

The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dont know why there are bad reviews of souled store. Based on reviews, first i thought i wont buy. But then on second thoughts, something told me i should atleast try. First of all i received amazing products, packing was also super nice. The colors were amazing and quality of product was very good. The cloth was soft, i went for 100% cotton so it feels amazing!! Thanks to souled store!”

Helpful Report

Posted 2 years ago

“Very very poor fabric in each category. All they focus is on design and look, which gets compromised after a couple of use. I have bought more than 15 products from them in last one year, and trust me none of them is in my wardrobe anymore. Trust me none of the products lasted even 1-2 months. Poor and pathetic. I have now deleted the app permanently, and never to return for sure.”

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Posted 2 years ago

“Very poor and thick quality material and when you try to return it they always show invalid name or anything invalid to make there money... literally i hate this experience and plz do not try it...”

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Posted 2 years ago

“Very pathetic. They should change there name to idiotic store.”

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Posted 2 years ago

“Worst experience!!! product missing inside package.”

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Posted 3 years ago

“This company is fraud. After returning product they does not refund your money. And it goes to there wallet. If you don’t like any product yet you have to purchase. Return policy is disgusting.”

Helpful Report

Posted 3 years ago

“Wish there was an option for zero. I visited the palledium mall today went in to TSS. The lady sitting there was absolutely rubbish to talk to. I wonder why such people even get jobs they should b sacked.”

Helpful Report

Posted 3 years ago

“Horrible customer service. Bought a cord set and there was a hole in the pocket. Did not get a refund on a torn shorts that I received. They did not even bother to take my shorts back and give me a new pair. Never buy from this place. Total scam. They sent me ₹500 TSS points instead of that which is applicable only if i spend ₹2000. Why would I from such a horrible brand with such poor customer service.”

Helpful Report

Posted 3 years ago

“Pathetic Quality”

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Posted 3 years ago

“After following you up for 3 months, nstead of refunding Rs 2770, you deposit Rs 24 in my UPI account. And now you tell me to wrote an email. This is so unprofessional. I don't know how long I'll have to wait for my refund. Zero customer service. Extremely disappointed. Never recommending you to anyone.”

Helpful Report

Posted 3 years ago

“Initially, service was good. received quality products at decent price. It takes little longer for delivery and return pickup/refund but that is okay. But later on service got pathetic. I started to received used (I mean literally used products, had some stains on them/washed marks and even small wear and tear). I placed the return request a month ago and still struggling to get refund. Instead their call center executive even senior manager are blaming me for not having follow up with them. Seriously I should have visited this site before placing the orders. Now I am stuck with around 3000 INR in souled store TSS money and forced to buy souled store products)”

Helpful Report

Posted 3 years ago

“Do not buy, I repeat do not buy anything from here, you won't receive an refund for your returns. And worst part no grievance management either by call or mail. Only exp you will have is REGRET.”

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Posted 3 years ago

“I like what they do. Overall not bad. U can always go and check what is their latest catalog.”

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Posted 3 years ago

“The product was okay, but really thin for a sweatshirt. What was the most disappointing fact was that even after paying for extra gift wrap they didnt do it! They just gave it in a normal souled store package!”

The Souled Store 2 star review on 9th December 2021

Helpful Report

Posted 3 years ago

“Any options for Zero Stars? Firstly their size chart is wrong. You buy 4 products. Return 2 due to wrong size. You try to buy the correct size. They charge more then. Flawed algorithm and flawed company. If you guys are thinking about an IPO, please don't!!!”

Helpful Report

Posted 3 years ago

“Ordered a Tshirt sometime back, though the delivery was a week late but the product was awesome exactly what i was looking for. Quality is good but still can work on delivery:)”

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Posted 3 years ago

“You won't find reviews on their website, because this is a fraudulent company. The customer service guys are just like the logo, always hiding behind 'sheets' of fake promises. I should've looked up reviews before making a purchase.”

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Posted 3 years ago

“Complete fraud”

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Posted 3 years ago

“The quality is very good. Prices are a bit high, but it's worth.”

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Posted 3 years ago

“Such worst after sales support. I got small size and keep on calling them to return. But it been almost a month but they not doing anything. Apart from fals commitment. Guys please don't buy anything”

Helpful Report

Posted 3 years ago

The Souled Store is rated 2.9 based on 287 reviews