The Tank Shop Reviews

Name: The Tank Shop
Address: 61 Bridge Street, Kington, Herefordshire
Rating: 4.84

4.8 Rating 506 Reviews

96 %

of reviewers recommend The Tank Shop

4.8

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Item purchased was correct and delivered the next day”

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Posted 1 year ago

Thanks so much for your 5 star rating, John! We're so glad to hear that the item you purchased was correct and delivered the very next day!

Posted 1 year ago

“The Tank was great value and delivered very quickly, within the time frame stated. great comms regarding delivery too”

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Posted 1 year ago

Thank you so much for your 5-star rating of The Tank Shop! We are so glad to hear that you found the tank to be great value and that it was delivered quickly, within the time frame stated. Your kind words about our customer service in regards to the delivery are also highly appreciated. We look forward to serving you again in the future!

Posted 1 year ago

“We were very pleased with the whole experience from ordering by phone through to the very quick delivery. The people at The Tank shop were very friendly and helpful as was the delivery driver.”

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Posted 1 year ago

Thank you so much for your 5 star rating of The Tank Shop! We were absolutely delighted to hear that you were happy with our service - from ordering on the phone to the speedy delivery. We are thrilled you had such a positive experience!

Posted 1 year ago

“Very pleased with the tank Thank you”

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Posted 1 year ago

Thank you Russell for the great 5-star rating! We're very pleased to hear that you have had a good experience with The Tank Shop.

Posted 1 year ago

“Very Good service, fast delivery and great correspondence...”

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Posted 1 year ago

Thank you Paul for leaving us another wonderful 5-star rating! We're very happy that our service, fast delivery and great correspondence was able to meet your expectations. We really appreciate your business.

Posted 1 year ago

“Our new oil tank arrived on time and has been really well manufactured, a quality product. Customer service is also excellent, the team could not be more helpful and on the end of a telephone. Many thanks.”

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Posted 1 year ago

Thank you so much for your generous 5 star rating, Rowan! It's a pleasure to have you as a customer. We appreciate your feedback regarding our oil tank and customer service. Many thanks!

Posted 1 year ago

“Unfortunately not all the order arrived together which was a bit frustrating. Having said that after a couple of phone calls to the office (extremely helpful and apologetic call handlers) all the order eventually arrived in several different deliveries”

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Posted 1 year ago

Hi Will, Thank you so much for your feedback of The Tank Shop. We pride ourselves on excellent customer service and are pleased to hear that you experienced that with us. We work hard to provide a high-quality positive experience to our customers from the moment they reach out to us, and it's great to hear that we hit the mark. We always welcome feedback from our customers and appreciate you taking the time to leave yours. If you ever need anything else please don't hesitate to reach out - we would love to help. Thank you again for your kind words! Best, The Tank Shop Team

Posted 1 year ago

“Great service, even with supplier issues The Tank Shop went out of their way to resolve. Would definitely recommend”

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Posted 1 year ago

Thank you Miles for your 5 star rating of The Tank Shop! We are so glad that you had a great service experience, especially considering the supplier issues that we faced. We really appreciate your business.

Posted 1 year ago

“The site was easy to use. The tank was delivered very promptly.”

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Posted 1 year ago

Thank you so much for your 5-star rating for The Tank Shop! We are so happy to hear you found our website easy to use and that your tank was delivered promptly. We really appreciate your feedback.

Posted 1 year ago

“I received the tank yesterday. I am happy with the quality and fast delivery.”

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Posted 1 year ago

Thanks so much Milan for the 5 star rating! I'm glad to hear that you got the tank quickly and liked the quality. Thank you for your business.

Posted 1 year ago

“I ordered my tank online and was kept informed of the build and expected delivery regularly. the whole process was very painless, when the tank arrived it was just as ordered complete with all the required fittings.”

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Posted 1 year ago

Thanks so much for your 5 star rating of The Tank Shop! I'm happy to hear that my ordering process was painless and that the tank arrived just as ordered - it's great to know you were kept informed throughout the build and delivery process. Thank you for your very positive review!

Posted 1 year ago

“Great easy website! Easy to see what you need I needed chat so that was very helpful. Good selection & quick delivery 👍”

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Posted 1 year ago

Thank you so much for your 5-star rating, Steve! We are so glad you had a great experience with The Tank Shop! We pride ourselves in having an easy to use website with great selection and quick delivery. We appreciate your feedback regarding our chat service - we're pleased it was useful to you. Thank you again!

Posted 1 year ago

“Very happy with our new tank, we would highly recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating of The Tank Shop, Karen! We are very happy with our new tank and would highly recommend The Tank Shop!

Posted 1 year ago

“Excellent service thanks”

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Posted 1 year ago

Thank you so much, Frederick, for your 5 star rating of The Tank Shop! It was our pleasure to provide you with excellent service. Thank you!

Posted 1 year ago

“Amazing customer service .Fast delivery.Very happy with the service provided”

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Posted 1 year ago

Thank you, Muhammed, for giving us a 5 star rating! We're glad that you had an great experience buying from us, especially with our amazing customer service and fast delivery. We really appreciate your support and look forward to having you as a returning customer!

Posted 1 year ago

“Great service Many thanks”

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Posted 1 year ago

Thank you, Mark, for your 5 star rating of The Tank Shop! It's always much appreciated. It is excellent to hear that we provided you with great service.

Posted 1 year ago

“We purchased a new heating oil tank, very pleased with the customer service that we received we would highly recommend them.”

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Posted 1 year ago

Thank you so much, John, for your 5 star rating of The Tank Shop. We are pleased that you were satisfied with the customer service received when purchasing your new heating oil tank and we are glad that you would highly recommend us!

Posted 1 year ago

“All good. Thanks for allowing me to collect as I'm local.”

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Posted 1 year ago

Thanks so much for your 5-star rating of The Tank Shop, Camilla! We are so appreciative of your business.

Posted 1 year ago

“No phone contact before the delivery window, he just turned up. Also, WHY oh WHY don't you deliver these monstrous things on a Hiab truck to crane them off? Not everyone has half a dozen people at a drop of a hat or a forklift at their disposal and if you don't advise when you're arriving as in this case, that makes it even worse. We were lucky as the driver stopped overnight in our car park so we offloaded the following morning. I'm also unaware of the FoC Plastic Isolation Ball valve as part of the delivery. Have not seen that.”

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Posted 1 year ago

Thank you for your honest review Philip, and taking the time to take my call to apologies for the issues and understand your review fully. Following our conversation, I can confirm that the reason for the lack of communication regarding the delivery date was due to a Logistics system outage at Enduramaxx, which affected the deliveries for almost a week. They were working using a manual system. You still should have been contacted but it appears that this didn't happen in your case. Enduramaxx have apologised for this omission. Regarding a HIAB delivery. This can be arranged in most cases, but this is charged in addition and can be very costly. Therefore most people do have a method of offloading. This had been discussed when you placed the order and you advised that you were able to offload, however the lack of communication from Enduramaxx obviously made this very difficult for you, and unnecessarily frustrating. The final point is the free isolation valve. This should be located under the lid of the tank. As discussed, please check and if this isn't the case do let me know so that we can ensure a replacement is sent to you immediately. Thanks once again for your review and we hope your tank will give you many years or service.

Posted 1 year ago

“Very good people to do business with. Made what could have been a complicated and tedious job quite simple through excellent proactive communication and efficiency in dealing with queries and delivery times. Five stars fully deserved.”

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Posted 1 year ago

Thank you so much for your kind words and for giving us a 5-star rating! We truly appreciate your feedback as it allows us to continue improving our services. We are also glad to see that you had a great experience in dealing with us. You were also a pleasure to do business with Michael.

Posted 1 year ago

The Tank Shop is rated 4.8 based on 506 reviews