Trainline Reviews

Name: Trainline
Rating: 1.20

1.2 Rating 599 Reviews

4 %

of reviewers recommend Trainline

Company Reviews

Questions

Metrics

1.2

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Trainline made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trainline 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Trainline 5 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never knew real support mattered until Harry Lucy. Their professionalism turned my stress into confidence.”

Trainline 1 star review on 26th September 2025

Helpful Report

Posted 6 days ago

“We are not happy with Trainline or Renfe trains. We went to Spain for 3 weeks in September 2025. As part of our travels we wanted to travel by train. I tried to book directly through Renfe, but their online booking system would not process my credit card, which is an issue with Renfe I had read about and still is a problem. After trying several times on different days, I gave up and booked using the Trainline App. On September 14 we went from Madrid to Sevilla on Renfe Alvia 02104, which was OK. On September 17 we went from Sevilla to Cordoba, return. The trip to Cordoba was Ok, but the trip back to Sevilla on Renfe Alvia 00697, was 1 1/2 hours late. We asked to change to a different train, but because we had booked using Trainline, Renfe couldn’t help us. The worst experience was our trip on September 19, from Sevilla to Barcelona on Renfe Ave 03943, Comfort class. The mix of cars had been changed since we booked, and we were arbitrarily assigned to a new car and seats. The seats we had booked were side by side, not facing anyone. The seats were given faced two other seats with a permanent table between, no foot rest and a damn rattle near by. The worst seats to have to sit at for 6 hours. We asked if we could be moved, but were told that the train was full and after looking at our tickets were told that we had probably been assigned the bad seats because we had booked through Trainline. I do not recommend booking using Trainline or traveling by train in Spain.”

Helpful Report

Posted 2 weeks ago

“I regret to confirm the previous reviews. I received an error message while trying to pay, even though the payment was processed. They then refused to issue a refund, so I ended up paying full price for a ticket I never used, due to a technical issue on their website.”

Helpful Report

Posted 2 weeks ago

“Appalling experience with the tickets we were sold for trains in Italy. There was absolutely no way in the world we could ever have made our connection at Milano Centrale to the next station via the metro within 1/2 hour, it took us 2 HOURS so of course we missed the connection. Totally unrealistic timing. We'll never use Trainline again.”

Helpful Report

Posted 3 weeks ago

“I recently purchased train tickets through Trainline and accidentally selected the wrong travel month (September instead of December). I realized the mistake within 15 minutes and immediately contacted their customer service to correct the dates. Unfortunately, they refused to make any changes or offer a solution, even though the request was made almost instantly after booking. This shows a complete lack of flexibility and customer care. Mistakes can happen, and I expected at least the option to change or pay a fee to correct the ticket. Instead, I was told that nothing could be done. I am very disappointed with this experience. Trainline acts only as a reseller but takes no responsibility in assisting customers when issues arise. I strongly recommend double-checking every detail before booking, as even the smallest mistake cannot be fixed.”

Helpful Report

Posted 4 weeks ago

“On July 30, 2025 I made a number of bookings relating to my travel arrangements in September of this year. I made a total of seven bookings, including flights, train and accommodation. Two were on Trainline. I only gave a cursory glance at the acknowledgements, but when I looked at my calender weeks later I saw one of my train bookings was out by a week. I tried to find out why the booking date was changed, because I am sure it was not the date that I booked for my journey. The app has a flow chart style issue resolver, but it just returns the message that the ticket is non-refundable and cannot be changed. I chose Trailine to make the booking because it is an English language company and I believed it would be easier in the event that I needed support for any issues. I tried several avenues to contact someone about the issue, but to no avail. I used an intermediary, PissedConsumer, to make contact with Trainline. They replied saying their system does not make those errors. I know I did not make the error. Their obstacles to communication and intransigence to accept that their system is at fault is infuriating. Trainline is fine until a situation like this crops up. My advice is to look at alternatives.”

Helpful Report

Posted 1 month ago

“I use train line all the the time . But this time we simply moved a train time for one journey on the same date from Walton on the Naze to Liverpool St and paid £40 admin charge. We accept there should be a charge but £40 on a £17 ticket ( £57) increase is criminal. To add insult to injury the new time was cheap rate and station and train was next to empty. Next time we will book direct .”

Helpful Report

Posted 1 month ago

“Poor customer care support; waisted € To sum up: Trainline works fine when everything goes smoothly — it’s simple and convenient. But the moment something goes wrong, it’s a different story. Customer support is unhelpful, indifferent, and overall very poor. Feels like a complete waste of money. The whole version: I used to think Trainline was great, but that changed after a frustrating booking issue. While purchasing a ticket, I applied a discount that the system confirmed. At first, Trainline told me the train operator (OUIGO) didn’t accept that type of discount... Even if their own platform accepted it. When I contacted OUIGO directly, they confirmed they do accept it — and later, a Trainline representative admitted the same over the phone. They could even see in their system that I had used the discount, yet for some reason, the platform didn’t apply it to the total price. I’ve now been waiting weeks for a resolution, but all I keep hearing is that the matter is “under investigation,” with no actual follow-up.”

Helpful Report

Posted 1 month ago

“I have always used Trainline and we have a railcard. Recently my husband had a stroke and I stupidly booked tickets in the midst of it and made a mistake, realised straight away, called the number and the automated service said to do it online- which I did and was charged over £100 admin fee though the return train was staying the same! £100 to change 4 of us one way! I called the next day and was told had I called something would have been done for me!! Yet the automated service tells you to go online…I tried emailing but got very cold standard responses absolutely zero humanity. Great company as long as you don’t need any empathy at all”

Helpful Report

Posted 2 months ago

“Use only to see what trains are available and then book directly with the train company. Trainline will sell you a ticket, no cheaper, but you won’t know where the seat is and there will be no instructions to help you.”

Helpful Report

Posted 2 months ago

“Literally the worst customer experience I’ve ever had - I honestly think the whole app is a scam. Ran into issues with my booking and tried everything to rectify - messaged on WhatsApp, submitted 7 support forms that no one ever responded to. Called the call centre three times and was told a supervisor would call me back within 4 hours (was told this by Uwajl and Roshin) and I never received any call. I honestly can’t believe anyone would run a business this way. If you’re traveling Europe, and in particular booking from out of country I would avoid this service like the plague. There’s other much better options”

Helpful Report

Posted 2 months ago

“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“Ich konnte mein Handelskonto nach einer abgelehnten Auszahlungsanforderung nicht mehr aufrufen und war sehr besorgt, dass mein Investment verloren war. Doch dank Frau Olivia und ihrem Team konnte ich mein Geld schnell und unkompliziert zurückerhalten.”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“I have given one star because that was the minmum but it doesn't deserve that. I booked a journey and needed to amend it to add a bicycle. A message came up saying I couldn't amend it and would have to cancel and rebook, which I duly did. Then, despite having paid for the rebooking, I was charged a £5 administration fee for the original booking even though I followed the instructions and trainline advise that you can easily amend your booking. Yes you can but it costs which they fail to point out. I do not have the time and inclination to fight this any further for a fiver which is probably how they make their money> I will never use trainline again and will warn all my friends and family about theis sharp practice.”

Helpful Report

Posted 3 months ago

“How can you read SO MANY BAD REVIEWS and not address the problem...I used to use trainline...but now have changed as it is SO ANNOYING....whoever interfered with a perfectly good working app...SHOULD BE SACKED....stop just apologising and fix it.....”

Helpful Report

Posted 3 months ago

“We booked 2 tickets Budapest to Prague with Trainline June 2025, & not only did we pay over twice what the train stations charge, we weren’t allocated seats, so we had to keep changing seats as new passengers arrived on train in new stations. Very poor on an 6 hour train journey”

Helpful Report

Posted 3 months ago

“All thanks to your firm”

Helpful Report

Posted 4 months ago

“I bought tickets in the Trainline app and one of the trains in my journey was severely delayed. I was entitled for a refund for the full journey. Trainline requires a physical copy of all tickets in your journey for the refund. If you are not able to provide the physical copy it will not be refunded. I had to use the ticket of one of my legs in St Pancras Intl to get out, for crossing to Kings Cross. The ticket was not returned in the gate. That part of our journey was not refunded, even there was an evidence that I bought the ticket in the Trainline. Once you start the refund process, the tickets are blocked and cannot be printed out again in the machines. Keep this in mind when you buy tickets in the Trainline app or website, you need to provide a physical copy of your ticket for a refund.”

Helpful Report

Posted 4 months ago

Trainline is rated 1.2 based on 599 reviews