Trainline Reviews

“ Horrible support, only care about taking their cut over your booking. No help what so ever when a refund is required due to a wrong booking, not even when the correct train, for the same date and time, is booked through their platform as well. Utterly useless, I would strongly recommend to book with the train company directly, I'll know I'll be doing that. ”

“ I am due to trsvel to Newcastle from Newark today then travel back tomorrow. However LNER have cancelled all trains tomorrow due to MET. office storm warnings! I cannot trvel any other day so I will now be driving there and back. There is no way for me to get a refund, why? BTW, I wouldn't even give you one star! 😡 I will not use your service again as this has happened before when I couldn't travel due to surgery! ”

“ In trying to get a refund, we have been denied several times. ”

“ As such, I frequently get RR1 errors on refunds for tickets I don’t use (travel plans change is a legitimate reason for refund on their app), meaning I have to phone up to sort out, usually resulting in no refund. ”

“ Awful service my trains were cancelled today and need to refund tickets. Can't do at train station need to send tickets back to Trainline in scotland even though the tickets have no monetary value and can't be used as only valid today. Clear making refunds as hard as possible. Plus I've been charged for the privilege!! Switching to uber who now do train tickets. ”

“ I have been trying to get a refund on a train ticket I cancelled before departure back on Wednesday 6th April 2022 (booking ref: 542581515021). ”

“ Eventually, I requested a refund on the £84. ”

“ Refund for a not-used return ticket through half the country =£2. How is this even legal? I feel like I got scammed. ”

“ I diagnosed with autism anxiety depression learning disability and they told me send tickets back and they refund me but I can't send tickets back because of my mental health issues Do not trust train lime rip off robbing thiefs Ryan young ”

“ Great service until you need help, can’t refund, can’t change ticket, all just a con to steal money off you, £40 ticket, 5 minutes later and I can get £11 back and cat change date or time, robbers ”