“
Telephoned customer service and they were very helpful and got me the cheapest tickets to London. I then rang to change the return journey time, again very helpful an easy process.
I finally had to cancel the whole journey and downloaded the app to do this. Again very easy process and refund was back in my bank in 2 working days.
Very impressed!
”
posted 1 year ago
- Anonymous
“
On purchasing my two together railcard with the help from my younger neighbour we found it fairly straight forward until we got into my railcard app when we noticed our photo,s were missing of off the card after extensive investigation we rang a customer service phone number of which turned out to be in Mumbai in India and the lady helped me to sort it out so not straight forward as one would hope.
”
posted 1 year ago
- Anonymous
“
Got in touch with Trainline re the awful journey home from Bath Spa requesting a refund. Full refund within 5 days of requesting same.
First class service and very easy instructions.
”
posted 1 year ago
- Sue Edwardes
“
I ordered an over 60 railcard and made a mess of it out in wrong email address and ordered wrong one. I got onto messenger Trainline. Jamie sorted it out for me with ease. So I just wanted to say fantastic customer service and a big thank you to Jamie and Keith who helped with small problem today Andrea
”
posted 2 years ago
- Andrea
“
Service was easy to use. Unfortunately 2 people sitting in our seat, nothing but rude and arrogant and this was 1st Class
”
posted 3 years ago
- Linda
“
Its a brilliant service on line and the app. My daughter relies on it, being at a uni some distance from home. She loves your app.. but there is problems at some stations where bad connection. Is there a phone number she can ring if in trouble as shy and not so eager to ask?
”
posted 5 years ago
- a
“
Great online service for purchasing train tickets and planning your itinerary.
”
posted 7 years ago
- Andrew Barras
