The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 261 Reviews

25 %

of reviewers recommend The Warehouse

Company Reviews

Questions

Metrics

2.1

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Write Your review

Tell us how The Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bouncers power play. Weren’t let in for no reason even after queuing again”

Helpful Report

Posted 3 years ago

“no thank you”

Helpful Report

Posted 3 years ago

“Have one beer an take your son to buy some new school clothes an shoes an fishing gear and for the scound time "you ring the police and I get off ! Being a solo dad and In these times maybe leave us alone and let them catch the meth heads so i don't be in this situation "NEVER WILL WE SHOP AT YOURS AGAIN "'EVER .”

Helpful Report

Posted 3 years ago

“I ordered kids summer pool two weeks before in online and warehouse send an email two days after that my order picked up..I tracked my item in NZ post site and it shows pickup from sender..Its still remains the same..I contacted Warehouse customer team and they say some excuses. Yesterday I got an email regarding my purchase and warehouse asking for review on it..They are the scammer’s of NZ..Don’t buy anything in online from them..Real cheats..”

Helpful Report

Posted 3 years ago

“SCAM, Terrible and cunning. Advertising deals on chips Not telling customers that items have a month left on Best before date, knowing well that I was shipping items overseas, so items arrived at the destination expired. This is how Ms Remya and the team at the warehouse treat their customers.”

Helpful Report

Posted 3 years ago

“Scam… Paid for magic brush, never received it. No replying to emails, messages, just non existing.”

Helpful Report

Posted 3 years ago

“Went to look for plants today and was horrified at what greeted me in the garden department! 80% of the plants were either wilted, dying or already dead. No moisture in any plants, even the concrete was dry! As for the sales table.... Talk about buying dirt in a pot. How are you able to charge $10 for a plant that not even the most greenest of fingers could save. Such a depressing area to walk into. Please please please do something”

Helpful Report

Posted 3 years ago

“NOTE: The Warehouse blocked by review of this product on their website. Very Disappointing I usually buy most of my consumables from the warehouse, however this purchase was very disappointing. After having the bike professionally assembled the very low quality was made very clear. When using the front brakes, the forks literally flex backwards, the frame is very flimsy, it is not even close to the frame size it says it is. The selectors are so cheap I will be surprised if they last a 6 months and over all the brakes are inadequate. I wouldn't reccomend this bike, especially for an adult. I'm not even sure if I will ride it as it's quality makes it unsafe to do so.. wasted purchase and will be considering other shops for other purchases as the customer service was zero when expressing my concerns.”

Helpful Report

Posted 3 years ago

“There products are cheap incomplete rubbish”

Helpful Report

Posted 3 years ago

“Liars and fraudulent! Purchased items. Claimed to be sent out. Blamed courier company. Tried to pass it off as a police matter. Come to find they never fur filled my order. Promised a reshipment. 2 weeks go by no communication. By now I have had enough and I want my money back. Had the audacity to give me less monies as the item is now on sale.”

Helpful Report

Posted 3 years ago

“Poor online customer service. Overcharged an item from st. Luke’s store”

Helpful Report

Posted 3 years ago

“Item lost in transit.. one month later still no refund... Will never buy from this company again”

Helpful Report

Posted 3 years ago

“Ordered a tv 29th November for delivery auckland. 13th December I'm told it's coming from Ashburton and is still in Christchurch. It's a gift for my brother who has been seriously ill in hospital. When I asked if he will receive by Christmas they were non commital. Never again Warehouse, too stressful for me”

Helpful Report

Posted 3 years ago

“It's so easy to click I thought so. But collecting took ages. It took an hour till I got to the window to say my order #. Then I had to wait for 30 minutes to get hold of item #1 ... one more is coming in another 30 minutes. I nearly fainted. Click and collect at Warehouse is disappointing and tiresome... could have been done efficiently. Please review your processes.”

Helpful Report

Posted 3 years ago

“Purchased and paid for a freezer on 19th Nov. Item not received. Got email asking me to rate product. Phoned warehouse spent 40min on phone only to be told if I do not receive next week to call them back. Yea right. Unfortunately one star is the lowest I can rate.”

Helpful Report

Posted 3 years ago

“Made order beinging of black Friday sale, was told that item was on its way from gisborne to my chosen store for click and collect and now told the couldn't source the item and was being refunded. Over 2 weeks of lies about it being on its way when in fact it wasn't.”

Helpful Report

Posted 3 years ago

“Do not buy anything online off these frauds. They'll take your money for items they don't have in stock. Extremly hard to communicate with and unhelpful and incompetently run. TV purchased online 25/10/21. Money taken that day today is 18/11/21 and no TV, No timeframe for delivery, no explanations and you can only communicate with them through their facebook page. Meanwhile can't buy off anyone else because they still have my money.”

Helpful Report

Posted 3 years ago

“Warning do not purchase from this company!!! Scammers!! advertise items for sale, but don't have them in stock!! Really bad communication, rude, wasting my time and money!!!”

Helpful Report

Posted 3 years ago

“would refund my xbox controller and it hadn't even been opened also the warehouse worker wasn't friendly”

Helpful Report

Posted 3 years ago

“Very , very bad customer service, package did not turn up , paid for next day delivery, poor customer service, only wanted postage refund but no joy, never again will I buy from this company”

Helpful Report

Posted 3 years ago

The Warehouse is rated 2.1 based on 261 reviews