The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 261 Reviews

25 %

of reviewers recommend The Warehouse

Company Reviews

Questions

Metrics

2.1

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Write Your review

Tell us how The Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. Tbh 1 star is too many. Email to say item was with 11st class Royal mail...not arrived so I asked for a reference...no reference and therefore no proof of postage!!!. Therefore I cannot check with royal mail...whats next. Supply the items, or refund...either works!!! Lynne”

Helpful Report

Posted 4 years ago

“Terrible company. Ordered myself one of their ionic hair brushes on October 28 and I expected it to arrive at around 6-12 days as they advertised. Today is November 23 and it’s almost been a month since I purchased this product and I still haven’t received it. I emailed the company about the delay of my product but no replies. Don’t purchase anything from these scammers.”

Helpful Report

Posted 4 years ago

“Again the same complaint as the other reviews, money taken over a month ago and there is no sign of the hairbrush.”

Helpful Report

Posted 4 years ago

“Ordered my hairbrush in August 2020 and still waiting for it to arrive. Company doesn’t answer enquiries either...”

Helpful Report

Posted 4 years ago

“Same as everyone else. Ordered item over a month ago. Still waiting!”

Helpful Report

Posted 4 years ago

“Still waiting for a response. I have sent 3 emails!! In relation to my order...”

Helpful Report

Posted 4 years ago

“Ordered the brush on the 25th September. Still no arrival despite two emails and a Facebook message that were never responded to.”

Helpful Report

Posted 4 years ago

“Still waiting for delivery Have emailed and asked for update 3 times not heard any thing Money taken on card.”

Helpful Report

Posted 4 years ago

“Same as every other review, ordered an item weeks ago, no delivery and no response to various emails. I do not believe this company exists and is a scam”

Helpful Report

Posted 4 years ago

“I purchased the iconic brush and not only did it take ages to arrive (my wish order came faster than this). Don't waste your money you literally pay for a brush with a light that does nothing but make your hair 40 times the volume. As well as the off switch doesnt even work. Do yourself a favor and save your money for the salon.”

Helpful Report

Posted 4 years ago

“Ordered 21 October. No tracking. No reply emails. Money taken. Still waiting.”

Helpful Report

Posted 4 years ago

“I also bought the ionic brush it arrived damaged so I emailed the company and they said they would send a replacement I haven't heard from them since despite numerous emails and messages, that is 6 weeks ago, I have now involved PayPal to try and secure a refund. Never again will I purchase anything from this company.”

Helpful Report

Posted 4 years ago

“BEWARE SCAM Ordered over a month ago, still no product the tracking details haven't changed once, they stopped answering my emails weeks ago BEWARE SCAM”

Helpful Report

Posted 4 years ago

“I ordered more than 3 weeks now and there is no update on the order or reply to emails. Total scam site.”

Helpful Report

Posted 4 years ago

“I ordered an ionic brush from the warehouse family 5 weeks and 2 days ago and it has still not arrived I have had one email on the 14/10/2020 to say it was on its way and despite several emails I have sent since I have no reply and no brush! I will never order form them again and I will continue to chase them for either the product I paid for or a full refund. Appalling customer service”

Helpful Report

Posted 4 years ago

“A company’s reputation is based on a sound product and a sound reputation: neither of which “the Warehouse Family” have. Do not deal with them! I purchased an ionic hair brush from the ‘Warehouse Family’ based in Toronto. Despite using it as instructed it did not make any difference to my hair. The brush light was barely a flicker and did not glow so I thought it might be because it may be a damaged brush. Initially the service and communication was very good but once I had a query regarding the brushes effectiveness or maybe it’s quality, all service disappeared. I was asked to write my emails to the company at 3am Australian time so that my emails would arrive to them in Canada between 11am-3pm and would not be “lost” in their mail. They probably thought I wouldn’t pursue it at that time but I did. Finally I was asked to return the brush but unfortunately the postage from Australia was going to cost almost as much as the brush. Once again my emails were not answered despite writing them during the middle of the night! What does it take for good service from this company. They have shown they are capable of it but only when and if it suits them. Steer clear! Janice”

The Warehouse 1 star review on 13th October 2020

Helpful Report

Posted 4 years ago

“I went to pay my layby in full today 245$ worth of toys and got told it had already been taken back I had until the 25th today is the 24th I felt so embarrassed I told them not to worry as I thought it was the 25th and just relised its only the 24th I so dam annoyed it was only a 10 deposit but not the point I had the money I saved today to pay”

The Warehouse 1 star review on 24th September 2020

Helpful Report

Posted 4 years ago

“Purchased a phone and the screen started to flicker and they would not replace it but wanted me to pay $50 to have it checked by a tech will not buy from them again”

Helpful Report

Posted 4 years ago

“I purchased a Keurig from this site back in April, never got an email confirmation, it was delivered under the wrong name (but my adress) and the sender was a person with a home address, not WeWarehouse and was in a JCPenny shipping package. I thought "crap I have to give this back somehow", without even knowing it was my order. Something told me to check the package closer and it ended up being my Keurig.... but in the wrong color! I was super confused and went to the WeWarehouse website and their phone number was disconnected, and when I sent an email to their email, it bounced back immediately because it was fake. SO MANY RED FLAGS. Luckily I paid through PayPal so I filed a dispute. But they closed in favor of the seller. I reopened the case and FINALLY, months later, I received my refund AUGUST 6th. Completely ridiculous. The whole thing reeks of a scam. I wish we could get the site shut down.”

Helpful Report

Posted 4 years ago

“Hideous Click and Collect system 😟😟😟 I received an email to say my order was ready for collection ..I turned up to find one of the items had gone missing in-store !!!!! No where to be found ..😟😮😬...it was for my daughter's upcoming birthday 😟😟.. item refunded however extremely frustrating and a complete waste of time 😩😩”

Helpful Report

Posted 4 years ago

The Warehouse is rated 2.1 based on 261 reviews