The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 261 Reviews

25 %

of reviewers recommend The Warehouse

Company Reviews

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Metrics

2.1

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

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“My Warehouse The Warehouse! My favourite. In this house, Online Customer service, is always grouse 👍🏼 :) The products i regularly buy are more than nice, they Always have a bargain! At a great price! With others I’d wonder, “where could my package be”?! Not The Warehouse! :) , one day I order, nex minute here’s my delivery 🚚. I’ve never returned anything, but I’ll be asking for a refund, on the count of me not reading the description on one thing properly lol. The Warehouse! Is all good in our house 🏡”

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Posted 3 years ago

“Hi I've been treated badly by warehouse in Rotorua been trying to get some one to contact me but no luck I have left messages and phone number never going back there again”

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Posted 3 years ago

“I bought the brush in October Buy it never arrived”

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Posted 3 years ago

“We bought clothing for my husband. Sadly 3 of the items didnt fit . I took them back this morning and was told the could not give my money back as they had some hair on them. Now I have a little dog , but if the watehouse still supplied bags for the clothes we buy, this would never have happened. I said I wanted my money back and was treated very rudely. I broke down in tears and made a fool of myself and after getting very upset the manager then said give her money back. I am disgusted with the way I was treated and after many many years of shopping at the warehouse , I WONT BE BACK.”

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Posted 3 years ago

“The product I wanted at the right price and the service at the warehouse was excellent. Especially from Chris who served me”

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Posted 3 years ago

“Placed an order back in October 2020 for this ionic brush, now into april 2021 still no brush still no response absolute scam merchants”

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Posted 4 years ago

“We were welcomed the second we walked in told the gentlemen what we were looking for and he found us the perfect bedroom set at a affordable price for my daughters room great experience”

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Posted 4 years ago

“Hi to the Warehouse Team, Just wanted to say i Shop online all the time for my Teenagers and sometime myself and my husband. You guys have been amazing:) every time I have ordered online, its fast and efficient. I have found to measure when ordering clothes and has been the right fit for us anyway as the sizes are on your website. Plus if in doubt can always go into the store to try them on. For delivery it has been fast and also I receive an email to tell me when its on the way. Thank you for making it easier and affordable for me and my family.”

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Posted 4 years ago

“I too ordered the ionic hair brush back in October 2020 and its now six months later, sent numerous emails and nothing. Criminals.”

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Posted 4 years ago

“Spend hundreds on boys stuff aka spiderman and paw patrol stupid workers then think ok they ordered a full boys birthday including party cups plates bike scooter let's send frozzen cause we are stupid”

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Posted 4 years ago

“when you go to the clothing department and can never find anybody to help you when you do find somebody All you get is find the person that works in that department it has to be the hardest place to get any help need better service”

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Posted 4 years ago

“DO NOT ORDER! ABSOLUTE SCAM. I placed an order back in 2020. It has now been six months since I placed my order and my order has never arrived. I have not sent the company five emails with no response ever. They have basically run away with my money. I am so disappointed.”

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Posted 4 years ago

“Not even worth 1 star, no product received since my order last October and they wont respond to my emails. I have reported them on Paypal”

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Posted 4 years ago

“So so disappointed ordered the Magic Iconic Brush last October and haven’t received it. Happily took my money but no goods or responses to emails. Thumbs down 👎🏻”

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Posted 4 years ago

“Thrilled with the phone support from Mikayla this morning. Will continue to shop with Warehouse because of their attention to detail”

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Posted 4 years ago

“I just had a really bad experience in the warehouse in Fraser cove Tauranga. My little girl fell and got a nosebleed, no one helped me what so ever. Only got some looks which made me feel like I just wanted to get out of there as soon as possible! So out I went with my girl and her bloody nose😔sorry I usually like shopping here but this time was really bad!”

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Posted 4 years ago

“Didn’t even send the damn thing. Months later still will not respond to my emails. Wankers.”

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Posted 4 years ago

“Wow. Just wow. Wish I had researched this company The Warehouse Family before I purchased the mystical ionic hair brush! Same as many other reviews, I ordered in October 2020, it is now March 2021 & surprise, surprise I have still not received my order. It's not the money, just that scumbags like this still exist in the world & can advertise in places like instagram & facebook, giving them bad names also for promoting fraudulent companies. Never, ever buy from this place people!!!”

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Posted 4 years ago

“Fraud!!!”

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Posted 4 years ago

“I ordered the Ionic Hairbrush in October of 2020 and still have not received it 4 months later. I never received a reply to the several emails I sent asking where my hairbrush was and I noticed that each time, the email address listed on their website changed! Now, I went back to check their website and the website is gone. This company is fraudulent and stole my $25. DO NOT ORDER FROM HERE!”

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Posted 4 years ago

The Warehouse is rated 2.1 based on 261 reviews