“I have had think money for 3 year never any problem my account was close due to legal legality which was not confirmed by myself and I don’t blame them I would probably do the same but they said they send me a letter which I still did not received they send a cheque with the money in my account which I still have not received which is not a problem it’s the lies from the 10th to date 18/06/2024 that is disappointing coming from people that is supposed to look after our money”
“Think Money are a fraud they will freeze your account and give you absolutely no explanation. Customer service team will not be able to help will provide you any explanation.”
“They don't have Google pay and it's been saying for over 3 years on the website that it will be coming NEAR FUTURE It very easy to switch current accounts nowadays when opening a switch out acc. You don't have to change your DD and all payment for old acc will switch to new acc even your wages......and no more £10 month charges for more features, wish I just did it sooner”
“Thank you Claire for your patience sorting out a payment for me that I thought wasn't ever going to get done .Once again many thanks. Have a good day God Bless you. Evelyn.”
“Think money banking customer beware!
We all might remember not being able to contact the company when the new app was introduced and the problems it caused but it was introduced for a reason - to protect Think Money.
The app gives no payment references only basic descriptions on transactions and, despite TM being aware of sophisticated scammers out there specifically targeting TM bank users, the information from the app will justify them not refunding any unauthorized transactions, whereas you are always protected by credit card. If you are scammed it is likely TM will available themselves of all responsibility”
“Someone said this bank is a Micky mouse bank and yes I believe them. Faster payment will only work for £10 not for £2000. Think about buying a car and you made a transfer and waiting for 13 hours and still nothing..”
“Had a long conversation with Mark this morning to help me with questions and understanding the App, he was very helpful, friendly and efficient. I would like to thank him for giving me his time. Nadene Wilcox”
“Sent my son money on Friday he is still waiting, working in Germany and has no money, they said they have not received it (bull shit),spoke to my bank and they have sent it to his account. They are a Mickey Mouse Bank.”
“So many fake reviews. Just locked me out of my account. Nearly a week had to pay for my bills. I rang them and emailed them 3,4 times a day. Paying £10.99 a month for nearly couple of years.made a payment to my painter last Wednesday he still hasn't received it yet. All they saying is there is no update on the account and they can't say or do anything. Doesn't matter if someone dies or go through such hardship. Got about 2k altogether including the payment which is not been received. So frustrating don't know what to do”
“My elderly mother has had no access to her bank for 3 months since the changes have been made. The service and communication has been so bad that she has had to switch bank accounts, Think Money still have not transferred her fund to her new acc. This was the only was my mother could try and access any money as she does not have a smart phone or internet access. Think refused to grant her access to the new card since they changed their systems over. Absolutely disgraceful that this company can do this to people.”
“I did a normal faster payment from another bank on the same day I have done for years and before the new app it would go straight through. This was last week. I called mid day to ask why it wasn't in my bank to be told it can take up to one working day and due to it being a Friday it most likely won't recieve this till Monday.
I told them I only have a very small amount in my bank. They said nothing they could do. I phoned 5pm on Monday to be told it should be in by 6pm still nothing. I called again Yesterday and even offered them the faster ID but they said they don't use them. I said this is my money and I have literally nothing left in the bank due to always putting this extra payment in. They said all they can do is investigate and can not give me a time frame. I called again today at 5pm to be told there is no update and there are more customers having the same problem. I have no money in my account and they just don't care there mistake and leaving someone with no money. Disgraceful customer service. I have been with this bank for years.
Since getting a new card I can not pay for things like I used to as they are not excepting it. The bank said its the companies fault as they need to switch it over to a recognise it as a debit. They can not do anything. So in this last month I have incurred charges, miss payments all down to this bank. I will be closing my account what am I paying an account fee for ???? and to not even be able to put money in it leaving me penniless for the rest of the month.”
“Where do I start. Old ap worked fine for me, budgeting fine I told them what income to use for bills, all went smoothly. Fast forward to new app and omfg chaos.
They dont use the income they always used as "they dont work that way now" "they decide how to budget and what money to use", also the monthly fee I pay is for other services, like calls which are what 1 maybe a year. They cant change anything all they can do now is advise what they think and help with app (which is worse than last one.)
New add on coming soon tho which may be of use to some.”
“Thinkmoney since the new app came in have reduced my withdrawal limit per day and was told an hour ago that it was a technical problem with Mastercard and they were working on it and would get back to me in 15 working days. Since the change over! All lies I would like to start a class action to either sue them because it’s our money not theirs or refer them to the Ombudsman who control them whether they are a bank or not. At this moment they certainly are not”
“New app removed the ability to search transactions beyond one month. Didnt add any new features such as paying in cheques and is generally worse than the old app is every single regard.”
“Absolutely shocking bank won't let me withdraw money witch is child benefits 6 year old son will be of school now because I can't get is pack lunch stuff im taking u to the papers and citizens advice your banks a scam dont use them they rob u for 15 pound a month to use the bank i cant get money out of worse bank ever”
