Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.80

1.8 Rating 148 Reviews

18 %

of reviewers recommend Thomas Cook

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1.8

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Anonymous // 01/01/2019

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“Not at all responsive for any query.No one receives the ph if we want to communicate. Everything is lagging. Don't choose Thomas n Cook for your travel. Highly disappointed”

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Posted 3 days ago

“I will advise everyone to go through the review before going with Thomas cook. They misguides people with standards of hotels. I am having a bitter experience with Thomas cook and will never take its services anymore. I am suffering every single day of my stay. Thomas cook mislead me. Once they take money they forget everything. They lie like anything. I wish I would have go with the Google reviews and could spend a better holiday.”

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Posted 4 days ago

“Firstly i will say that if i had known that Thomas Cook was no longer a tour operator but instead just a travel agent, then i would never had booked this holiday with them. I should have been more inquisitive when i got my final documents through a few days before departure to find that the airline was a company that i had never heard of (Corendon) but i know sometimes planes are in for service and therefore maybe this flight was chartered.....I was wrong. The plane was not clean and the crew didnt seem that bothered. on the way out there was no hot food available but what was available did not represent what was shown on the menu. When we arrived to Antalya airport, I followed all instructions on my confirmation paperwork to find someone holding a card with my name on it. no one could be found. i then proceeded to one of the many "organised" taxi booths for my provider and they said they had no booking in my name and suggested i tried another, they also had no booking in my name so went to the third and yet again no booking in my name, at this time it was the early hours of the morning and no one (including the emergency number i called from my booking) was willing to help so was forced to pay for a taxi. which in fairness has been submitted for a refund) We arrived at the hotel to be given a room which did not represent at all the room that i had booked and i was then made to pay an upgrade fee of 50 euros if i didnt like my room. the holiday itself was brilliant, my son and I had a great time and made some lovely memories......until.... The day before our return flight home, i went online to check in at around 0600, once i had submitted all passport and security information i showed our flights....the flight time was supposed to be around 1430 but the flight once checked in was showing 1110. this again threw us into a panic as the transfer (i assumed would be booked for around 0900) would not get us to the airport in time. so i phone Thomas Cook (24hr line) to be told that the airline had changed the flight time but not told anyway but they can confirm i was on the flight....not a great help but hey ho. i then asked about the transfer and was advised that my booking was ok and i just had to contact the supplier and confirm the pick up time. I called a number who informed me that i need to phone back at 1200, i waited those hours and then called back and spoke to someone who just said "send me reference numbers and name on WhatsApp" i did this and was told, i had no booking and that they were unable to find anything with my name or reference number. I called back Thomas Cook who said they would sort and that everything SHOULD be fine. 1500 i finally received a message saying i would be picked up at 0535. Having an autistic child who relishes in knowing exactly what the plan is made the remainder of the day incredibly hard. The plan had gone from having a nice relaxing last morning with breakfast and saying goodbye to the stray animals that he had befriended to waking up and leaving immediately at short notice. I will never book with Thomas Cook again. as stated at the beginning, if i had known that they were now just a broker, i would not have booked with them but for the sheer lack of organisation and stress this put on the trip for me, let alone what my phone bill is going to be for all of the international calls i had to make. I will not make this mistake again.”

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Posted 1 week ago

“We needed forex for our trip and Subhash from Thomas Cook at Hitech City Branch was very helpful and gave us a good deal with price and swift process.”

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Posted 2 weeks ago

“Good service provided by kava and Subhash”

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Posted 2 weeks ago

“Rupa here Did travel to Japan from 19th march to 28th march 2025 through Thomas cook mangalore . Would like to inform that the food for all the days were pathetic . Bad . It was like charity food given to us . No proper seating arrangements while having food. Many had to stand and eat . The restaurants were so small, cramped and dingy and food was horrible . Even though we paid a good amount , I felt that we were treated like we are eating for free. Our your manager Mr Anurag jhalani was a waste. He was not at all involved with the group in any way . He was of no help to us. Thomas cook should hire a younger tour manager . If not for our Japan guide shyam sharma the trip also would have been not worth remembering .”

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Posted 2 weeks ago

“We are returning home with buckets of delightful memories of our sojourn in Seoul and Japan.This stay would not have been warm and affectionate without your pleasant company our group member. At last but not least I must thank Thomas Cook for meticulously and explicitly arranging this tour without any heck ups. Particulary my sincere thank goes to Sonali mam. Kudos to ma Sonali( golden) and off' course to Co Sun and Jenny. Looking forward.”

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Posted 2 weeks ago

“Thomas cook not giving payout of volunteer's of dehradun for nation games 2025 , from feb 28 the payment is pending and its been over a month. The volunteers were college students they managed or borrowed money to go to the respected venues and still no information or any support regarding the payment from thomas cook. Shame on you thomas cook”

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Posted 3 weeks ago

“The hospitality provided by Mr. Paresh Mhatre, Tour Manager and local guide Mr. Steven during the visit to Pattaya and Bangkok, Thailand from 22.02.2025 to 27.02.2025 was highly commendable. I would definitely recommend the services of M/s Thomson Cook to my friends for international and domestic visits.”

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Posted 1 month ago

“We were very happy with Thomas Cook.Team manager mr.Pravesh and team guide Mr.Stephen are very nice and very helpful. In future I will go with Thomas Cook. .”

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Posted 1 month ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick by Mr Gurdeep Singh of Thomas Cook office GK- 2 New Delhi. Everything was booked in advance. The Tour Manager Mr Paresh Mhatre and our guide Mr Steves took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Mr Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family.”

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Posted 1 month ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick. Everything was booked in advance. They took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family. Debashis Khan”

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Posted 1 month ago

“Good service”

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Posted 2 months ago

“I went for Cash Currency of Thai Baht. The agent was very polite and supportive. The overall process was very smooth and less time taking. It all depends how much you take to keep your documents ready. The very next day I was able to collect the cash from Meerut branch. The staff in Meerut branch was also very nice, they gave me time slot, and gave me a reminder call on the collection day. Staff member "Prerna Singh" at Om Plaze, Meerut branch was genuine and helpful. Just few signatures I had to do and the job was done. Only thing that I would have like more is home delivery of cash. Currently, they don't provide door-step service.”

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Posted 2 months ago

“Legitimate medical reason to cancel holiday they won’t refund flights.”

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Posted 2 months ago

“Vinay from Annanagar, supported me on my requirements. He is very knowledgeable and humble person. People should asked for Vinay when you seek solutions from Annanagar, Chennai”

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Posted 2 months ago

“Hotels were not up to standard. Insisting on visiting gardens in the autumn weather just bc it's on the itinerary. There was nothing to see in the gardens. Vendors annoying us at every turn. And we were told kashmiri is suffering economically..so? What else? Wouldn't take us to the local markets..only where they decide to take us...enough said. Positive was the driver was courteous..”

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Posted 2 months ago

“Ankita from your camp branch was a great help. She helped me for card activation and explained about its usage. She is most courteous and helpful. Best wishes to her!!!”

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Posted 2 months ago

“They have a huge spread in exchange rates. They don't have a customer centric approach and try to loot customer with their prepaid card”

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Posted 3 months ago

“Worst travel company in India. Once you pay the advance booking amount, prices keep on going up and the customer service courtesy starts going down. The standard of facilities and services provided during the trip is not what is being advertised. Brij Bansal”

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Posted 3 months ago

Thomas Cook is rated 1.8 based on 148 reviews