Login
Start Free Trial Are you a business?? Click Here

Thomas Cook Reviews

1.6 Rating 128 Reviews
B
Happiness Grade
B

Customer Service - Good

77.36%
Industry Average
They claimed to be a self service and green resort but the rooms were very small with hardly any place to move and the housekeeping staff would not response to complaints.
posted 2 months ago - Snehal Bhange
I had booked a honeymoon trip to Bali for 7N 6D. Their plan and service was good especially they prefer our choices and plan according to that. Thank you Mr.Raezz sir for your kind support and special thanks to our driver cum guide *Mr.Agus* for his care and support during our travel 🫡
posted 3 months ago - Anonymous
I bought a pair of Bullseye Azalea jeans. L💙V them, packaging, what a 10*, still in the plastic sleeve, tags, invoice, as I normally receive jeans straight in the post bag from other companies, customer service when questioning Bullseye site to receipt of Thomas Cook was excellent, didn't know Thomas Cook owned the brands. Overall all fantastic service
posted 5 months ago - Vickie Harris
I wanted to travel with my family and looking for a good experience so thought to use a giant company service.
posted 6 months ago - Anonymous
Best service and polite staff. Wld like to mention Kashish Soni for excellent customer service and quick resolution .Keep the good work.
posted 9 months ago - Anonymous
Very good customer service help me and my family out when I was out of work why we was still paying for our holiday.... Only down side is that on advridge the waiting time to talk to someone is about 40 mins plus...
posted 5 years ago - Nathan Felton
First class service, long haul, start to finish. 11 years on the trot.
posted 5 years ago - Elizabeth
Excellent customer service searching and buying your next holiday is excellent with the no deposit and pay monthly plan it was ideal for our family
posted 5 years ago - Ken Hannard