Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent, sent three emails over 4 weeks with no response other than the auto generated ' we will get back to you' which they never did. The size and quality were awful and I waited 5 weeks. Will not use them again. Would leave zero stars if could.”

Helpful Report

Posted 4 years ago

“Shocking service and quality. Ordered 9 tomatoes and 3 cucumbers. All arrived semi dead and clearly hot of merchantable quality. When you phone customer care you’re told to text as phone lines are shut. They also say the lines will be open on two days.....that was over two weeks. This Is a company in total disarray. Avoid at all costs. is a company is ci”

Helpful Report

Posted 4 years ago

“My 86 year old father, who has ordered through Thompson and Morgan for years,is still waiting for his order placed in the middle of March(cheque immediately cashed). Following numerous emails as phone lines are down,I find out the plants had been lost in transit and that a replacement order would arrive at the end of April. My further emails haven't been answered.This is shocking especially as they boast their '100% happiness guarantee'”

Helpful Report

Posted 4 years ago

“Ordered seeds from T&M Very disappointing results so far. Bingo patio peas - very few took. Much better results from Lidl pack.”

Helpful Report

Posted 4 years ago

“Ordered 12 Spinach Jumbo plugs - parcel arrived one pack of 6 upsidedown in the box with the plants all broken and compost falling out the second pack was just Ok but leggy. Contacted customer services by e mail they replied they would replace same. Replacement order arrived all plants right way up but VERY leggy, planted the best ones out in container and tried to nurture the rest. Most of the plants have bolted although they are only 10 cms high. Only have 5 good ones and I'am not sure about those! Waste of £13.00 will not be using them again#”

Helpful Report

Posted 4 years ago

“I have had very mixed quality of plants form T & M. The larger pot plants I ordered have been fine but all of the plugs - and quite a substantial amount - all arrived in poor condition and none survived. The petunias took ages to get here and were in terrible condition. Same with sweet peas - more than half were dead on delivery. The others didn't last. I will certainly not buy”

Helpful Report

Posted 4 years ago

“I placed an order at the end of March for over £70. Have only received two items. Have e mailed, as unable to phone, lines closed. E mailed and not been contacted. I know things are difficult at the moment but this is not acceptable. Want my money back but unable to contact anyone”

Helpful Report

Posted 4 years ago

“Plants took ages to arrive. Some dead, most were dry and starting to wilt. Also packaging torn and squashed.”

Helpful Report

Posted 4 years ago

“I am receiving plants in a dreadful condition, I have repeatedly sent emails and no one responds. I have asked for a refund and a cancellation of orders that have still not been received - NO ONE RESPONDS this company is not performing well at all!”

Helpful Report

Posted 4 years ago

“Placed an order in March and order confirmed. Part of my order arrived in a very bad state. 2nd part still waiting despite emailing 3 times. Tried to call but the phone lines are not working . Requesting a refund !! Very poor service.”

Helpful Report

Posted 4 years ago

“I ordered plant plugs on the 17 April which part of the order arrived today 13th May. the packaging was very poor and crushed.The plants inside (Fuschias( were not what i call plugs,being 17 -18 cm high some with no leaves at all. Very poor for a notable company”

Helpful Report

Posted 4 years ago

“Tomato plugs posted 5th May, arrived 13th May, so unsurprisingly bone dry and mostly dead. Very bad service.”

Helpful Report

Posted 4 years ago

“ordered plants 13 april no communication from this company . sent email & message on face book still no response. told them to cancel order through paypal complaints procedure got reply on face book 12/5/20 saying cant stop order as it will be dispatched in 7 to 10 days.pleased its only a small order i wont be using or recommending this company again.”

Helpful Report

Posted 4 years ago

“I put in an order for £55 in April and had email to say part order has been dispatched. Only one has arrived, a packet of 5 totally dead petunias pushed through the letterbox, there is no chance of revival. Their phone lines are down and they have not responded to 3 emails Requesting cancellation of rest of order and full refund. I Cannot now afford to go out and buy more plants. Yesterday I received a promotional email from them Advertising their wonderful plants so they are obviously still taking money and misselling by promising plants will be delivered in excellent condition. I am disappointed and disgusted.”

Helpful Report

Posted 4 years ago

“Will not order from this company again. Will not reply to emails or phone calls - wrong plant delivered and was in a terrible condition have more plants to come and wish I hadn't. Have asked for a refund.”

Helpful Report

Posted 4 years ago

“On 16th April I ordered Apricot Trailing Begonias, I never received confirmation of my order but the sum of £21.94 was taken from my bank account, I have emailed the customer care department on three occasions but to no avail. Pretty shabby treatment”

Helpful Report

Posted 4 years ago

“I ordered bedding plant plugs in March 2020 and received confirmation of receipt of order. I also ordered a pot-grown hydrangea which arrived very badly damaged. To be fair, it was replaced without question However, there have been no replies to three queries about the bedding plants, and looking at the status of my order,I find they are listed for dispatch in March 2021. I will not deal with them again and would not recommend them.”

Helpful Report

Posted 4 years ago

“I have made four or five orders and to date what has been received has been of the poorest quality. Tomato plants posted before Easter and all dead on arrival. Geraniums only 2 from 5 survived. Begonias only half of order received. Surely someone must realise that cashing in on current situation is going to result in lots of people not giving repeat business. Please sort it out URGENTLY”

Helpful Report

Posted 4 years ago

“The plants ordered were of SERIOUSLY substandard quality. Of 20 fuchsia plugs 8 were already rotten or dead and since another 3 have died. Other orders - placed before I was aware of the dreadful quality- are equally totally unacceptable. Trying to cancel remaining items has been like pulling teeth. I can get no answer to my e-mails. Plant quality is simply dreadful, and customer service ranks no higher. I have awarded only 1 star only because I could go no lower.”

Helpful Report

Posted 4 years ago

“I have had 1 part of my 2 part order have emailed 3 times no reply and there phone number is not in use what's going on this company is normally so reliable if no plants soon will try to get my money back £20 down the drain”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews