Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know what it is like to order for myself but ordering a gift to be delivered to someone else is a nightmare. I just could not get the system to recognise that I am the billing address and my friend is delivery address. I have been and changed it now but given the order I made in April has not despatched yet I don't know if it will actually go to the right address. Plus bombarded by daily adverts but unable to take advantage of money off for referring to friend and neither is he. I am going to unsubscribe as soon as know the delivery has been made.”

Helpful Report

Posted 3 years ago

“If it was possible to give less than 1 star, that's what I would give. Every negative comment on here is correct and I wish I'd read them before ever buying anything from this company. AVOID.”

Helpful Report

Posted 3 years ago

“Tried as an alternative, do not believe anything about dispatch times. Plants i did get were at a least a month immature (basically appear to be a leaf cutting not even taken root) and the rest delayed then just cancelled. First impressions count so nope I wont use again. I see theyre still advertising the plant 'specials' they actually dont have any of.”

Helpful Report

Posted 3 years ago

“Why did I not read these reviews before ordering, probably the worst company I have dealt with. Nothing but delays, of 4 items I ordered in March for delivery in April and May. 2 were delayed to the following year. Thank goodness for Amazon & EBay. I now have plants to see this year.”

Helpful Report

Posted 3 years ago

“did not deliver items, keep pushing back delivery date and wont refund. fraudulent company, avoid”

Helpful Report

Posted 3 years ago

“Save your money and your planting season - Avoid Avoid and Avoid! Plants arrived dead. Cucumbers clipped with a tight clip that has severed it in half - didn't recover Tomatoes dispatched when they were about 1 inch tall. Died en route. Called customer service and they said they'll send a replacement - this was 7 weeks ago. Peppers arrived dead - too late now in the season to sow or to find the Hungarian black - other suppliers are sold out- the refund will be an insult to injury noting that the money has been with TM since January. Last time to deal with Thompson and Morgan. The reviews are in hundreds about how disatisfied the customers have been and we have all been led down.”

Thompson-Morgan 1 star review on 25th May 2021

Helpful Report

Posted 3 years ago

“Ordered items 5 weeks ago. Not received. Thonpson and Morgan don't answer emails. Looking at other reviews I would avoid at all costs.”

Helpful Report

Posted 3 years ago

“I ordered a Robinia Tree on 27th April after a discussion by telephone about details. An amount of £77 was taken from my bank account on 28th April but I received no further information or details of delivery. I telephoned today to ask for delivery details & ask why no information had been supplied. I was told it was not due for delivery until October. No ecplanation could be given as to why I had not been informed. I requested an immediate refund for the full amount & informed them that I would never use them again because of this complete lack of service.”

Helpful Report

Posted 3 years ago

“I had problems with T & M last year but like an idiot I ordered again. Delivery was delayed and then it took a week after despatch for the delivery to arrive. The tiniest plugs I’ve ever seen came, out of 6 only 5 were any good. I have learnt my lesson and will never order from them again. They seem to concentrate on orders from tv programmes and ads and not the general public. They have become too big for their boots.”

Helpful Report

Posted 3 years ago

“Absolutely appalled at a) the poor quality of plugs and b) delays in orders Repeated response, “we’ll respond in 72 hours”. Offered a refund but not to the value spent, no response when I queried the shortfall. First and last time ordering from this company.”

Helpful Report

Posted 3 years ago

“THE PLUGS ARE RUBBISH bought trough amazon ordered 72 got 15teen of any use how do these crooks get away with 13 pou nd wasted they should be made to refund moneySCUM NOEL IN LUTON BEDS”

Helpful Report

Posted 3 years ago

“I have been waiting for plants from 15 April can’t get in touch with them now it looks like I am not going to get them Won’t deal with this terrible company agai MY ADVICE IS STAY WELL CLEAR”

Helpful Report

Posted 3 years ago

“DON'T BOTHER WITH THIS COMPANY. RECEIVED ORDER OF X30 LOBELIA CASCADE PLUGS WITH THE PRIVILEGE OF PAYING DELIVERY CHARGES. I RECEIVED ORDER WITH HALF THEM SMASHED TO BITS! EMAILED TWICE ... NO REPLY ... WOULDN'T EVEN GIVE THEM 1/8 OF A STAR* I MIGHT AS WELL HAVE SENT THEM MY PENSION MONEY FOR FREE!!! TEE X”

Helpful Report

Posted 3 years ago

“My first purchase, 6 mixed courgettes, arrived broken, I called and was told they would replace, this has not happened. My second order 72 perennial plugs, dreadful condition will be lucky to get 20 plants from them. Will not purchase from them again.”

Helpful Report

Posted 3 years ago

“Had a problem with every part of my order. Contacted customer services who replied fairly quickly and sorted it out. To be fair the last part of my order which was plug plants were half dead and broken so complained yet again and to be fair they refunded my money. To be honest not worth all the hassle.”

Helpful Report

Posted 3 years ago

“Gave them two orders for plug plants.First one arrived 10 days after they said despached.Theywere so bad they were decomposing and slimyAfter contacting Paypal I quickly got a full refund.The second order only took a short time for delivery but the stems of the plug plants were about five or six inches long onto a small plug.ther was no way these plants were viable.and again a refund issued.I had previously sent them a photograph.They did not hesitate to issue the refund. Where is the Thompson and Morgan of old when they really were great to deal with.”

Helpful Report

Posted 3 years ago

“Just received 72 perennial bedding plants posted through The letterbox, half of them are dead and the rest are dying, Please do not use this firm as you will be disappointed.”

Helpful Report

Posted 3 years ago

“I wish I'd have read the reviews before ordering!!! I've had the same problem. Plants in poor condition, no reply from emails. I'll never order from here again nor recommend them. Awaiting refund.”

Thompson-Morgan 1 star review on 17th May 2021

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Posted 3 years ago

“I ordered a buddleia. They had three chances to get my order right but three times I received a broken plant with broken stems under a pile of soil. It’s not rocket science. Plants in the post should be packed securely.”

Thompson-Morgan 1 star review on 16th May 2021

Helpful Report

Posted 3 years ago

“Ordered 72 Busy Lizzie plug plants. Took 10 days to arrive they were totally battered. They really need to re think their packaging”

Thompson-Morgan 1 star review on 15th May 2021

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Posted 3 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews