Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 72 geranium plug plants in Jan for delivery late March, they arrived late April half dead, I complained and got apology with promise of replacement by the end of April after reminding them of non delivery was told they couldn't find my details,resent them and received replacement at the beginning of June--even worse than the first batch---sorry T&M you have lost yet another customer”

Helpful Report

Posted 4 years ago

“Received a delivery of plants 2out of 10 were alive requested replacement & they were as bad also still waiting for begonias 3 weeks overdue Will never order from them again”

Thompson-Morgan 1 star review on 17th June 2020

Helpful Report

Posted 4 years ago

“Ordered and paid for 60 lettuce plug plants on May 17 only to be advise 4 weeks later that my order had been cancelled and a refund was in process. Could have grown them myself by then. Ludicrous.”

Helpful Report

Posted 4 years ago

“order for diascia and impatiens arrived in poor state as delayed in the post contacted them 4 wks ago asking for replacement or refund in line with their 100 % satisfaction guarantee but no reply to initial and further 2 attempts to contact them !!!”

Helpful Report

Posted 4 years ago

“So I have waited several weeks for my plants despite the money being taken when I ordered. Plants arrived today. Waste of money. I paid £30 for what looked like lovely plants on the website. Comparing what I have received with local garden centres I would have paid around £10. Now garden centres are open, hopefully online stores will stop ripping people off. Awful plants....very disappointed!”

Helpful Report

Posted 4 years ago

“Plants arrive dead and they are not answering the phone Today along with half dead geraniums they sent me a £10 voucher as they cannot fulfil my order,which was placed weeks ago!Never again!”

Thompson-Morgan 1 star review on 16th June 2020

Helpful Report

Posted 4 years ago

“I ordered surfina plants on arrival plants in very poor condition broken down to root stems customer service said grow them on dont worry they will grow back and they didnt contacted customer service they said they had lost or didnt recieve my emails with photograghic evidence resent still no reply even left my mobile and tel number they haven't got in contact .THIS IS A DREADFUL COMPANY WITH THE WORST CUSTOMER SERVICE AVOID AT ALL COSTS I WILL NOT BE PURCHASING ANYTHING FROM THEM AGAIN. P.S AND DONT BLAME COVID 19 AS AN EXCUSE as a phone call or email is available”

Helpful Report

Posted 4 years ago

“l ordered plants on the 22nd of April and the 1st of May. The money was taken out of my account immediately. lt is now the 16th of June and no sign of the plants which were due at the end of May. l expect to get the dregs after the decent plants have been ordered through Ideal World TV program.”

Helpful Report

Posted 4 years ago

“Bought 36 geranium plug plants 1 survived no response to numerous emails ,don’t buy of this company”

Helpful Report

Posted 4 years ago

“Order for tomato plants placed on 26/03/20 Waited , waited ,waited received 01/06/20 five dead tomato plants. emailed Thompson and Morgan. Told do not contact us again we will reply in 10-14 day. Scandalous. 14 days later. Still no reply. Criminal. Strict rules govern distance selling. Will be contacting Trading Standards tomorrow.”

Helpful Report

Posted 4 years ago

“I have used this company for years with variable results but this year the service has been dreadful. I place my order for plug plants in March for delivery in May which arrived in dribs and drabs much later than stated and in not very good condition. I have had to nurse them into health. The latest to arrive was to have been the centrepiece of my display and has just arrived (15th June) with its growing points broken off so no display this year. I use other plant suppliers who have coped very well in the difficult situation. This year will be the last I use this company.”

Helpful Report

Posted 4 years ago

“Dreadful company. 2 months after the order was placed we are still waiting for items to be delivered in spite of being told within 21 days! The plants we have received were small and poor quality in fact some were already dead on arrival. It is impossible to contact customer service as they have closed their phone lines and never answer emails. We did eventually get a response from them after posting a poor review! They offered a partial refund on some of the dead plants and assured us the rest of the order was imminently to be dispatched. We received 6 half dead tiny herb plugs (which were advertised as jumbo plugs! ) 10 days later, and the final item 2 over priced bags of compost which we needed to plant the order in has yet to materialise! Do not touch this company unless you want to be very disappointed”

Helpful Report

Posted 4 years ago

“Plants arrived dead. Emailed on 22/5/20 and still no reply over 3 weeks later. They weren't cheap! Disgusted! Won't use again.”

Thompson-Morgan 1 star review on 14th June 2020

Helpful Report

Posted 4 years ago

“Thompson and Morgan what a shame you are losing so many customers. I live about 12 miles from you and it still took 8 days to be delivered and plants half dead .still not received my hanging baskets and you don't reply to my email.”

Helpful Report

Posted 4 years ago

“Bought 36 geranium plug plants of this company ,came with very little life in them just one growing so no hanging baskets are trays this year ,leave this company well alone”

Helpful Report

Posted 4 years ago

“i will never use this company again i placed an order in april i have still not received part of it iv emailed about another order the plants arrived dead digusting they never even replied to any of my emails.”

Helpful Report

Posted 4 years ago

“The first plants came half dead and only a few survived the second lot of plants came damaged and so leggy they cant stay in the vertical position and I'm awaiting the third lot of plants with the feeling of dread, I would never use this company again!!!!!”

Helpful Report

Posted 4 years ago

“do not use this company every plant sent out was dead or short in numbers do not answer phones email etc we have lost over £90 disgrace”

Helpful Report

Posted 4 years ago

“First plugs arrived and half were dead but I did receive a refund. Second batch arrived and more than half were dead. Now waiting for an 11 June order and I can’t believe they will be OK because they are delicate plants but we will see. Such a bad organisation. I’m finished with them as I am sure lots of customers will be, it’s all they deserve.”

Helpful Report

Posted 4 years ago

“The first part of our order was delivered early but included stretched badly damaged garden ready plug plants. The fertiliser from the order was missing. Contacted T & M by email still not received a reply a month later. Appreciate present difficulties but even taking this into consideration the standard of Customer Service Is appalling. The second part of our order, due by the end of May has still not been dispatched two weeks later. Heaven knows when the end of June part will be delivered!”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews