Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi just like to say very dissapointed with all the plants i orded 70 pounds worth nearly every one was diffent to what i ordered plus they sent them out 6 weeks before they were suppose to send them. Made a complain and they sent me 15 pound voucher never haaa”

Helpful Report

Posted 6 years ago

“Reliable even if you have to order In advance. The clematis I had this year are lovely. And the peonys excellent”

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Posted 6 years ago

“T&M is a bit of a conundrum; I've used them a lot and most of the time their products and delivery are good. Then occasionally they hit me with pretty poor plants/bulbs/packaging and their answer is an immediate no questions asked replacement. Watch and keep not to refer back to for sizes at delivery as often item received isn't what's advertised originally but it can sometimes be weeks or months since you ordered it so you can't remember. Sometimes their photos can be rather misleading too - making plants loof much bigger than they actually are.”

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Posted 6 years ago

“I ordered plug plants from this company and they arrived in a very poor condition and I will be lucky to get 3 plants out of the 12 supplied. Last year I ordered lily bulbs and they were also poor quality. Over the years I have had many plants from this company but I think they they are not supplying the same quality that they used to.”

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Posted 6 years ago

“Good website. Problem with my original order quickly resolved in courteous manner. Great customer service :o)”

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Posted 6 years ago

“The plants are of good quality and they thrive very well.”

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Posted 6 years ago

“I have used T&M for a number of years to order plants and seeds. The on line ordering is easy and full of helpful advice on all their products. When I have wanted additional advice; and telephoned them; they have always been very helpful and informative. They delivery notifications are prompt and accurate.”

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Posted 6 years ago

“EXCELLENT QUALITY GOODS SUPPLIED AT AN APPROPRIATE TIME FOR PLANTING, BUT DELAYED IF GOODS QUALITY IS NOT UP TO THEIR STANDARD”

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Posted 7 years ago

“i shop with t and m quite a lot and am always happy with the quality of plants and they are good value”

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Posted 7 years ago

“site reasonably easy to negotiate, purchase no problem, using paypal. items arrived promptly and well packaged”

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Posted 7 years ago

“Used the code blagged from MSE. Have received items quickly and efficiently.Very Good service.”

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Posted 7 years ago

“Their customer service was exemplary. I had ordered three plants from them and there was a problem with one of them which I did not contact them about for a few weeks after delivery. They were speedy and efficient in sending a replacement and I would recomend them not only for their customer service but for the quality and variety of their merchandise.”

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Posted 7 years ago

“Sent wrong plants and then replaced them eventually (took 12 days) with plants that were overgrown leggy and already in flower. Dumped them as completely unsuitable.”

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Posted 7 years ago

“Great plant offers with great prices.”

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Posted 7 years ago

“Always first class plants arriving on time - website so easy to order from.”

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Posted 7 years ago

“Why the 0844 number ? Phoned this morning and waited for 10 minutes before hanging up . Not happy .”

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Posted 7 years ago

“great supplier. 11.49 15/12/2016”

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Posted 8 years ago

“This is a company review and should be validated against an email sent by reviews.co.uk”

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Posted 8 years ago

“Testing review on 18th November”

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Posted 8 years ago

“Testing from iphone”

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Posted 8 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews