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Thompson-Morgan Reviews

1.4 Rating 586 Reviews
F
Happiness Grade
F

Delivery - Slow

33.33%
Industry Average
Hopeless. Never again. I've never had such poor plants or bad service. Everything was small (or smaller than small). No helpfulness on delivery dates, all arrived at different times. One - despite promises of arriving before I was going away - came a whole month and a half late (and I was by that time away again) and was tiny.
posted 6 days ago - DvdB
The plant was scheduled for delivery on the 8th of April.
posted 11 months ago - Anonymous
After 14 days had passed, I got back in touch to enquire as to their whereabouts and to ask to change the delivery address as I would be away.
posted 1 year ago - Anonymous
I paid for sweet corn 'pot of gold', x15 garden ready plants - more like, 'garden ready for the compost heap. Thompson and Morgan in the past was a company that sold quality plants. My plant s arrived decapitated as they had been carefully bounced in the delivery box. Hard to say if it was a poor packaging design, or the delivery handling. Good money for old rope. What a rubbish company to deal with.
posted 1 year ago - Angelique Fraser-Mackenzie
For an order which took over 10 days despite being confirmed on the order as next day dispatch, they have failed on quality, packaging and delivery time.
posted 1 year ago - JA
Disgraceful company. Order of plant in stock placed. After 1 week they delayed delivery for 7 months!!! Refused to refund
posted 2 years ago - Gemma K
After three weeks waiting for delivery, chased it up, Thompson and Morgan referred me back to Wowcher who referred me back to Thompson and Morgan, who stated that they had no record of my order so referred back to Wowcher.
posted 2 years ago - MISS R ARLOFF
Had 2 hanging baskets send out the baskets were in a very poor state box all ripped open baskets tipped over plant and compost was in bottom of box the packaging was useless would have been better in a carrier bag got in touch now got to wate a mouth for 2 new baskets this is not on as I order in January for May delivery very poor service in my book
posted 2 years ago - Eamonn Caton
The email said it was scheduled for a “dispatched in 24 hours” delivery.
posted 2 years ago - Elaine F
Thompson & Morgan charge £4.99 delivery per plant on Wowcher and Groupon. They set the delivery cost WITH Wowcher and Groupon. So if you buy 6 plants, you’ll pay 6 delivery fees. It’s a scam.
posted 3 years ago - Anonymous